Overall Rating

Once contact had been established with the dealership, the experience was overwhelmingly positive from start to finish. The staff were professional and friendly, worked hard to meet my requirements, provided comprehensive information at every stage and delivered what they said...

Kenneth Hazelwood

Posted 2 days ago

Overall Rating

Well just to say what amazing service we had at SG Petch, in particular thank you to Connor Burrell.

Andrew Denholm

Posted 2 days ago

Overall Rating

After 3 or 4 thoroughly disappointing interactions with various dealerships and individual car sales people - what had started out as an exciting pleasant experience, quickly nose-dived into almost torment dealing with utter dimwits intent on TRYING to pull the...

Anonymous

Posted 3 days ago

Overall Rating

Bought my last three cars from SEAT SG Petch. Always get a great deal and excellent service. I love the small family feel of SG Petch as a whole and know I can buy with confidence from there too. Will be...

Anonymous

Posted 3 days ago

Overall Rating

Very helpful and good service

Anonymous

Posted 3 days ago

Overall Rating

Real good treatment in all department s

Joanne Wilkinson

Posted 3 days ago

Overall Rating

Had a fabulous experience buying my new Mazda 2 with Victoria and Derek at SGpetch Durham - great deal lovely hospitality and follow - up - would recommend

Anonymous

Posted 3 days ago

Overall Rating

Well after a couple of incidents with our sales man. We got our new truck and the extra bits we wanted doing and I have to say the customer service from the owner and the garage manager was absolutely top...

Keith Barkas

Posted 4 weeks ago

Overall Rating

The sales team at Mazda Durham are professional and helpful, and most importantly willing to do a good deal that suits both sides.

Anonymous

Posted 1 month ago

Overall Rating

We are very pleased with the service we received at Belmont SG Petch.Victoria was very helpful and very efficient .We are very pleased with our new car.

Geoffrey Bell

Posted 1 month ago

Overall Rating

We were looked after from start to finish during the process of buying our new car.

Paul Buckley

Posted 1 month ago

Overall Rating

Fantastic friendly service with all the information needed to make a decision. Not pushy like some sales people, just give the information you need and leave the rest up to you.

Anonymous

Posted 1 month ago

Overall Rating

Really good customer service, they couldn't do enough

Paul Rutter

Posted 1 month ago

Overall Rating

The customer service was first class from booking a test drive to buying and taking delivery of the car . Overall a very positive experience .

Anonymous

Posted 1 month ago

Overall Rating

Excellent sales and service personnel That’s why I have recently changed my Mazda 3 for my 10th Mazda including 2 Mazda 2200 vans

Robin Middleton

Posted 1 month ago

Overall Rating

I bought my car from Adam grant and he was one of the better salesmen I have had And I have bought a few cars over the years I cannot be any happier with the service I have received so thank...

Anonymous

Posted 1 month ago

Overall Rating

We had a fantastic salesperson - Lewis Baird - he was very helpful and knowledgable not pushy in any way ( like some can be ) nothing was too much trouble for him. Everything was carried out expertly. All...

Helen Barras

Posted 1 month ago

Overall Rating

Had a problem understanding a sign on the dashboard was phoned back the same day to let me know what the problem was and didn't make me feel silly for asking

Janet Straker

Posted 1 month ago

Overall Rating

Fantastic service from start to finish. Very knowledgeable, patient and reassuring. Worked hard to ensure I got the best car for me and I am very pleased. Would recommend.

Melissa Dunn

Posted 1 month ago

Overall Rating

Ordered a Hyundai Ioniq electric over the phone, I was very happy with the deal. I was sent a personalised video of the car allowing me to see both the car, and to put a face to the salesman I...

Graham Mackay

Posted 1 month ago

Overall Rating

Thank you to Roger at S G Petch for helping the experience of buying a car to be a great one. There was no ‘sales pressure’ which is often the case in many garages. He was friendly, patient and professional...

Janice Cain

Posted 1 month ago

Overall Rating

Just a brief note to let you know we were very satisfied with the prompt service we received from your company when purchasing our new vehicle two weeks ago. Must mention also the professional touch added when Roger Crozier sent us...

David Brandling

Posted 1 month ago

Overall Rating

So far very pleased with our purchase, no hassle buying and no pressure forced on us.

Anonymous

Posted 1 month ago

Overall Rating

Service was excellent. Chris Phillips was very professional and helpful about motabilty without being pushy. He sorted every detail for me which was greatly appreciated.

Joseph Wilson

Posted 1 month ago

Overall Rating

From start to finish first class service from everyone involved. Our second purchase from you and won't be the last, what a brilliant organisation

Lisa Hawkes

Posted 2 months ago

Overall Rating

We had been looking for a car for some time. Needed something that ticked all the boxes. We eventually came up with the Tuscon but couldn't find the one with the right spec. Our trawl of the internet eventually found...

Shelagh Blower

Posted 2 months ago

Overall Rating

Very helpful and understanding what I wanted, explained things I didn't understand

Amanda Thompson

Posted 2 months ago

Overall Rating

First class service from Adam and he new what he was talking about

Alfred Henderson

Posted 2 months ago

Overall Rating

Very pleasant helpful

Tanya Walton

Posted 2 months ago

Overall Rating

very pleasant and friendly great service

Rebecca Dowson

Posted 2 months ago

Overall Rating

All the staff were very helpful and friendly they made us feel at ease and were very approachable . Steve Dixon the young salesman who dealt with us was very informative and helped us through the process with polite understanding...

Brian Ker

Posted 3 months ago

Overall Rating

Sound practical advice.

Edmund Marchant

Posted 3 months ago

Overall Rating

Alan our salesman was brilliant and very knowledgable and helpful. He made the whole experience Wales and pleasant. The man who handled the handover of our old car with the new one was not he just seemed to want to...

Ashley Tennant

Posted 3 months ago

Overall Rating

The staff are warm, friendly and very knowledgeable. I did not feel pressurised to make any specific decisions with the options made to me.

Robert Graham

Posted 3 months ago

Overall Rating

Wonderful service from roger at SG Petch Durham .... he kept in touch with me before I received my car reporting back to me about paper work etc ... very proffesional in every way ... wouldn’t buy from anybody else...

Claire Doherty

Posted 3 months ago

Overall Rating

Excellent service friendly staff don't push you into buying a car

Caitlyn Skeoch

Posted 3 months ago

Overall Rating

Excellent service from Michael at SG Petch Durham. Everything that I requested was completed to my satisfaction. I would highly recommend.

Martin Rocks

Posted 3 months ago

Overall Rating

The staff in SG Petch Durham are always very helpful and friendly and always give us good service.

Kathleen Hall

Posted 4 months ago

Overall Rating

Excellent service was given by Lewis

Loretta Craig

Posted 4 months ago

Overall Rating

Enthusiastic and knowledgeable salesman - couldn't have been more helpful. Minimal fuss and prompt attention. The whole experience was flawless.

Kenneth Edge

Posted 5 months ago

Overall Rating

Excellent sales staff with inter-personal skills who made you feel valued and never pressurised you into buying

David Alexander

Posted 5 months ago

Overall Rating

Excellent customer service from the moment we walked into the showroom to when we collected our new car with great follow up contact too.

Kevin Cuthbert

Posted 5 months ago

Overall Rating

Good sales, good finance deal, made to feel a valued customer. Would have been a higher award but I had to return the car 2 days after I got it to repair a wing mirror.

Lee Rounds

Posted 5 months ago

Overall Rating

very happy

Ian Larnach

Posted 5 months ago

Overall Rating

Very pleasant helpful staff

Barry Wright

Posted 5 months ago

Overall Rating

Great service from walking into showroom till after purchase and on going.

Clive Mason

Posted 5 months ago

Overall Rating

We had excellent service from Chris at SG Petch, he made the whole process very easy and straight forward and was most helpful. Thank you!

Judith Coxon

Posted 5 months ago

Overall Rating

Great service, correcting immediately the problems discovered on collection. Good deal, from non pushy salesmen, received on purchase.

Anonymous

Posted 5 months ago

Overall Rating

They were very friendly and helpful and always answered any queries professionally and timely. Connor Burrell went the extra mile for us and was always friendly and helpful

Jaqueline Williams

Posted 5 months ago

Overall Rating

Excellent service thank you

Anonymous

Posted 5 months ago

Overall Rating

Colin and Steve made the whole experience easy and hassle free, so a big thank you to them

Beverly Bowman

Posted 5 months ago

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I was really happy at the support I received when changing my car.

Anonymous

Posted 6 months ago

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Good service with plenty of advice

John Davison

Posted 6 months ago

Overall Rating

EXCELLENT SALESMEN EXCELLENT CUSTOMER SERVICE NOTHING IS TO MUCH TROUBLE

Grace Houghton

Posted 6 months ago

Overall Rating

I was well looked after throughout the car buying process. Kept up to date frequently on the progress and everything went smoothly.

Peter Smith

Posted 6 months ago

Overall Rating

They were great

Joshua Hunt

Posted 6 months ago

Overall Rating

Knowledge about the vehicle I wanted to purchase. Georgia had a pleasant manner.

Patricia Ward

Posted 6 months ago

Overall Rating

Slick and friendly service

David Austin

Posted 6 months ago

Overall Rating

Lewis Baird is a most helpful and personable car salesman and made the whole experience of choosing and buying a car an easy and pleasant one. I'm really happy with my new SEAT Ibiza.

Jennifer Bush

Posted 6 months ago

Overall Rating

Friendly relaxed atmosphere, listened to our requests to make a satisfactory deal.

Anthony Emmerson

Posted 6 months ago

Overall Rating

Lewis was amazing! He got us the car we wanted and gave us a fair price on our p/x. Good the new car in a weeks time! Thank you very much!

Daniel Usvat

Posted 6 months ago

Overall Rating

Excellent service from Alan Copeland that made the transaction simple and very straight forward.

Thomas Heslop

Posted 6 months ago

Overall Rating

I found the staff very pleasant and helpful, especially Chris Dunwell. My questions were answered and there was no persuasion or hard sell tactics to get me to purchase a vehicle which sells itself. I assure you I wouldn’t be...

Alyson Baty

Posted 6 months ago

Overall Rating

The salesman, Alan Copeland, was very professional and friendly and provided a first class service. I would be happy to continue dealing with SG Petch in the future.

Ken Hall

Posted 6 months ago

Overall Rating

Fantastic service from Sara and the team from start to finish. Thank you.

Gillian Brack

Posted 6 months ago

Overall Rating

Great service very happy

Elisabeth Brown

Posted 6 months ago

Overall Rating

Very helpful and very polite they did everything we ask for

Roy Hope

Posted 6 months ago

Overall Rating

Very friendly helpful well mannered

Margaret Burnside

Posted 6 months ago

Overall Rating

Service always kept me up to date on the purchase of my new car. Friendly staff.

Anonymous

Posted 6 months ago

Overall Rating

Excellent staff, excellent service, pleasure to deal with.

Samantha Wendel

Posted 6 months ago

Overall Rating

Very happy with the purchase of my lovely brand new Seat Ateca.Matthew the sales person was knowledgeable and friendly .

Julie Batey

Posted 6 months ago

Overall Rating

Good service and helpful.

Emily Andrew

Posted 6 months ago

Overall Rating

Dealt with Adam Grant in Hyundai sales for our new Ioniq Hybrid on Motability very nice honest and understanding he did everything he said he would and on time to boot. We had to travel up from Sheffield for the...

John Gray

Posted 6 months ago

Overall Rating

Chris the salesman was excellent

Lesley Wharton

Posted 6 months ago

Overall Rating

They provided a very good service & were very helpful.

Michael Swales

Posted 6 months ago

Overall Rating

Very satisfied with the sales service provided. Suitable price agreed without any great difficulty. Turn around of vehicles quick and efficient. After sales service looking to be very good A very satisfied customer of old.

Arthur Philliskirk

Posted 6 months ago

Overall Rating

Lewis, the Sales Advisor, gave us very helpful advice and was attentive to our needs.

Anonymous

Posted 6 months ago

Overall Rating

Georgia was very pleasant and very efficient when we asked questions was knowledgeable and told us everything we needed to know we were more than satisfied with the sevice

Harrold Dalby

Posted 6 months ago

Overall Rating

Provided an excellent bespoke service that put the customer first. Purchased 2 cars from the Mazda garage and both have been excellent, the sales aren’t pushy but are very friendly and accommodating, big shout out to Darren (Daz) who has...

John Faulkner

Posted 6 months ago

Overall Rating

We got a great deal and the experience of buying the car was made pleasurable not stressful thanks to Daz who couldn't do enough for us

Ian Howlett

Posted 6 months ago

Overall Rating

Staff were honest, down to earth and friendly. They listened to what I wanted and helped me without being pushy or trying to sell me something I didn’t want. I am so happy with my new car and would definitely...

Rebecca Farrow

Posted 6 months ago

Overall Rating

Bought several cars from S G Petch, everyone hassle free, Alan Copeland always happy to help, good salesman & friendly to be honest all the Mazda sales are.

Leslie Armstrong

Posted 6 months ago

Overall Rating

Very helpful, dealt with in a timely manner. Plesent and easy to get on with.

Anonymous

Posted 6 months ago

Overall Rating

Everything went smoothly, from start to finish, Emma was there all the way through the sale and hand over. We have purchased many cars from here, and have been happy at every stage of the sales, Adam is always on...

John Rowe

Posted 6 months ago

Overall Rating

Good test drive arrangements to suit me, sensible price negotiations without the irritating and timewasting tactics that some dealers use. Decent price -could have improved on through a discounter but close enough that I was happy to go with...

Anonymous

Posted 7 months ago

Overall Rating

Friendly, quick delivery of my new car

Anonymous

Posted 7 months ago

Overall Rating

The staff involved were down to earth and clear in explaining the offer and its add ons. The offer itself was easily acceptable and the whole process has gone smoothly

Gordon Duckworth

Posted 7 months ago

Overall Rating

Great service from start to finish. So friendly and helpful, especially when letting us know about the delay with the delivery.

Angela Martindale

Posted 7 months ago

Overall Rating

From my first visit to the dealership, to the collection of my new car, I was delighted with the service I received. The salesman Matthew didn't have the car I wanted to test drive, but went the extra mile to...

Trevor Yews

Posted 8 months ago

Overall Rating

Buying the car and trading in the old one was trouble free and agreeing a deal was a good experience.

Robert Walton

Posted 8 months ago

Overall Rating

Always good to deal with. Nothing is any trouble to them.

Ken Hope

Posted 8 months ago

Overall Rating

SG Petch helped me out loads, I’d had a crash, Chelsea and Michael where very helpful and did all they could to help me get my finance in place

Anonymous

Posted 8 months ago

Overall Rating

Have already reviewed twice but happy with service & car.

Anonymous

Posted 8 months ago

Overall Rating

Sales assistant helpful, not pushy, after sales very good.

Christine Bills

Posted 8 months ago

Overall Rating

Great car at good price. No hassle salesman.

Patricia Robinson

Posted 8 months ago

Overall Rating

Sourced the car that I wanted at a price I was happy with.

David Oliver

Posted 8 months ago

Overall Rating

Very smooth and efficient transaction

Odysseas Liveris

Posted 8 months ago

Overall Rating

Purchase of seat went smoothly from start to delivery and collection from railway station was good if only virgin trains were as reliable. Lewis was a great help.

Craig Daly

Posted 8 months ago

Overall Rating

Professional. efficient and honest discussions and transaction.

Anonymous

Posted 8 months ago

Overall Rating

I have been buying cars from SG Petch for many years now and have always been very satisfied with the care and attention given. The salesmen never hurry you, you are allowed to take your time and do...

James Hall

Posted 8 months ago

Overall Rating

Recently purchased used Nissan Micra from SG Petch at Durham. Great service from Chris who was very helpful and informative. I would recommend this company to everyone and would certainly use again.

Jean Longridge

Posted 8 months ago

Overall Rating

dealt with very well from start to finish ,nothing at all to complain about everything done on time etc by chris dunwell ,nice friendly chap even though hes from hull .

Eva Turner

Posted 8 months ago

Overall Rating

Great customer service very friendly staff and nice environment. It would have been nice to have car mats included as there are studs visible to fit them

Anonymous

Posted 8 months ago

Overall Rating

Our daughter was buying her first car to start to learn to drive in, your Sales manager really made sure he involved her in the whole process and engaged with her rather than us (her parents).

Jonathan Hope

Posted 8 months ago

Overall Rating

Georgia Harley was really helpful in the decision making of our car. She helped us in every way she could.

Elliott Taylor

Posted 8 months ago

Overall Rating

Great Service from Alan even though we bought a Seat and he is in Mazda sales.

Lesley Armstrong

Posted 8 months ago

Overall Rating

!Matthew the sales assistant was a lovely person very down to earth not pushy at all like other car salesmen we have encountered .we felt very comfortable he explained everything we needed to know about the car we bought in...

Michael Arent

Posted 8 months ago

Overall Rating

Good customer service from Ema Dunwell/made buying a car a pleasure like it should be.

Michelle Summerbell

Posted 8 months ago

Overall Rating

From the moment we stepped into the showroom we were treated with great respect, were not harassed, just helped when we asked for advice. When we decided on an Hyundai Tucson car we were encouraged to test drive one to...

Ian Dennison

Posted 8 months ago

Overall Rating

Adam Grant (salesman) kept us informed throughout the process, great communicator, quick efficuent service.

Anonymous

Posted 8 months ago

Overall Rating

excellent value, communication and service.

Simon Peter Van Eeden

Posted 8 months ago

Overall Rating

Everyone I spoke to was very helpful. A great customer experience from SG Petch Durham.

Jean Shillito

Posted 8 months ago

Overall Rating

Matthew was really helpful and knowledgeable. Good communication from start to finish

Fay Bartle

Posted 8 months ago

Overall Rating

Been a customer for some years, both my wife and myself, an action which speaks for itself. Staff always helpful and fair, an attitude which is not always evident in the motor trade. Always had confidence to recommend S G Petch...

Alan Clavering

Posted 8 months ago

Overall Rating

very friendly informative salesperson, with good knowledge of the product. Never pressured into buying car. Left up myself to decide, which I apprecaited

James Taylor

Posted 9 months ago

Overall Rating

The car is wonderful. The young man was kind.

Anonymous

Posted 9 months ago

Overall Rating

The very good friendly service from Connor was outstanding.

Maureen Ridgley

Posted 9 months ago

Overall Rating

Great service, very helpful sales and finance staff who made the transaction very smooth. I would be happy to recommend S G Petch for sales and service in future.

Elaine Watson

Posted 9 months ago

Overall Rating

Kept us informed of build dates and expected arrival at dealership.

Thomas Crosby

Posted 9 months ago

Overall Rating

Graham King was great

Kelly Harker

Posted 9 months ago

Overall Rating

SG Petch were very helpful when picking my new car would get future car from them

John Kitson

Posted 9 months ago

Overall Rating

Brilliant help love the car

Anonymous

Posted 9 months ago

Overall Rating

Third car from this dealership. Great service from all departments. Thank you for making the sales process so easy.

Steven Platts

Posted 10 months ago

Overall Rating

I recently bought a Seat Leon FR from Colin at SG Petch Durham and the whole process was easy and enjoyable. Colin kept us up to date at every stage of buying the car. I would definitely recommend Colin and...

Anonymous

Posted 10 months ago

Overall Rating

Having a suitable car for me.

Anonymous

Posted 10 months ago

Overall Rating

Very helpful, courteous, friendly service given without any pressure. Sales transaction well explained and carried out smoothly as was the hand over of the car.

John Blakey

Posted 10 months ago

Overall Rating

Nice car & good service from Lewis. He found us a higher spec car for less money after we took too long to decide on the car we were interested in.

James Taylor

Posted 10 months ago

Overall Rating

Extremely happy with there service I received Alan was great and gave me advice when needed so helpful and friendly and wasn't just after the sale together we found the perfect car for me

Kerryann Hall

Posted 10 months ago

Overall Rating

Excellent service from professional courteous friendly and extremely good car salesman Mr GRAEME KING at SG PETCH Belmont Durham.

Jeff Harkness

Posted 10 months ago

Overall Rating

It would have been excellent if the charge of petrol been made clearly.

Michael Bullen

Posted 10 months ago

Overall Rating

Great service, no pushy sales stuff. Walked in looking for a new Mazda MX5 RF and thats what i got. Even provided the same model as a courtesy car for the brief wait to pick it up. Could not ask...

David Pears

Posted 10 months ago

Overall Rating

Very Professional.

John Richardson

Posted 11 months ago

Overall Rating

Salesman service, Excellent, no pressure, very helpful efficient, nothing was a problem, everything explained simply no jargon at all! Alan Copeland, Sales Executive secured me a brand-new Mazda 2 Sport Nav Auto within...

Edna Wright

Posted 11 months ago

Overall Rating

S G Petch are a totally professional customer focused company and having purchased a used car from them, I will most certainly buy from them again.

Richard McMann

Posted 11 months ago

Overall Rating

I wanted to use a local dealer and went to SG Petch following a recommendation. I would go back to Petch as they were helpful and friendly making my purchase of a new car easy and efficient.

Alan Holmes

Posted 11 months ago

Overall Rating

Good service & a good deal

Anonymous

Posted 11 months ago

Overall Rating

I was very happy with my over all experience at sg petch in Durham. Lewis baird was very helpful and looked after me, to help get me sorted with my car.

Kim Norman

Posted 11 months ago

Overall Rating

The young sales lady was very good,but I was offered better service from others

John Devanney

Posted 11 months ago

Overall Rating

No pressure from sales team & great after sales care. Nothing too much trouble & took care of changing over number plates etc.

Erika Koltai

Posted 11 months ago

Overall Rating

No pressure on us to make a decision. No hovering over us. Very informative and pleasant salesman. Very good deal.

James Clark

Posted 11 months ago

Overall Rating

Smooth transaction from start to finish. Recommended

Paul Smith

Posted 11 months ago

Overall Rating

The staff of SGPetch were helpful the video showing the qashqai n-connecta with pan roof and pearlescent white paint and 1.5 diesel which had only 5 delivery miles was the decider to buy the car.The price was the best l...

Terence Goodman

Posted 11 months ago

Overall Rating

Excellent experience, we live over 200 miles from Durham so were reliant on the excellent videos from Daz (Darren). Daz always responded as promised, and the presentation of the car on collection was excellent. Thanks!

Robert Thompson

Posted 11 months ago

Overall Rating

Got the car i wanted hassle free great set of guys from start to finish every detail explained to me so i understood only had my car a few days and they have been it touch to see if all...

Joan Hetherington

Posted 11 months ago

Overall Rating

service and care were very good have bought cars from s g petch before allways been very happy thank you

Trevor Milburn

Posted 11 months ago

Overall Rating

I was very impressed with the Salesman Colin ,he e mailed me With a walk around the car video which was really helpful. On the negative side l was not Given any service history and No MOT and as l wanted to keep my...

Paul Hutton

Posted 11 months ago

Overall Rating

Just bought an ionic plug in, my second car from Petch. The service was first class. Very friendly staff, no pushy salespeople. Colin Hodgson a really friendly and helpful guy and so knowledgeable about the car explained every detail about...

Peter

Posted 1 year ago

Overall Rating

Simple and clear

Steven Turnbull

Posted 1 year ago

Overall Rating

They not only met but exceeded expectations. They gave us a good deal and did everything they said they would do within the time frame stated.

Johnathon Freeman

Posted 1 year ago

Overall Rating

You are made welcome immediately you enter the showroom The staff are very helpful and informative on all aspects Once you have selected the car of your choice you regularly updated on the delivery date

Anonymous

Posted 1 year ago

Overall Rating

I've purchased all my vehicles from SG Petch since I became a driver! A Seat Arosa, 3 Seat Ibizias and now a Seat Leon! The fact I've returned time and time again speaks volumes really. This is a garage /...

Laura Wilson

Posted 1 year ago

Overall Rating

Good service friendly staff who were happy to help to sort things out

Jeanette Stephenson

Posted 1 year ago

Overall Rating

Eric dealt with me very nicely Thank you Mrs graham

Ann Graham

Posted 1 year ago

Overall Rating

From first walking through the door i was made to feel welcolme and important. The salesperson Sara Dodds was attentive, informative and very pleasant. I enjoyed doing business with her.

Neil Atkinson

Posted 1 year ago

Overall Rating

A massive thank you to Colin Hodgson who made the whole car buying experience stress free and who is by far the best car sales person I have dealt with to date. We were really impressed with the level of...

Paul Simpson

Posted 1 year ago

Overall Rating

A very quick reliable service

Anonymous

Posted 1 year ago

Overall Rating

Friendly sales guy - non pushy

Helen Wilson

Posted 1 year ago

Overall Rating

Good deal & good customer service.

Anonymous

Posted 1 year ago

Overall Rating

By having my car ready to collect with a few days !

Amy Hickson

Posted 1 year ago

Overall Rating

Salesman Allen was so helpful and very patient with us, he was brilliant. Only slight issue was the valeting didn't include inner door trims but other than that great service

Anonymous

Posted 1 year ago

Overall Rating

Positives : showroom, sales adviser (Chris Philips), communication, the car!! Negatives : I initially arranged a test drive of another spec and arrived on the day of the test drive to find the car had been sold. I should have been...

Helen Oliver

Posted 1 year ago

Overall Rating

Excellent, professional service from the sales team on the purchase of my new SEAT Ateca. The finance agreement was clearly explained to me and so too were all the controls in the vehicle. Highly satisfied the the purchase of my...

John Taylor

Posted 1 year ago

Overall Rating

Helpful, pleasant staff.

Alan Clark

Posted 1 year ago

Overall Rating

Level of service from Adam Grant (salesman) was excellent

Derek English

Posted 1 year ago

Overall Rating

Polite and helpful throughout. Excellent service, we are very happy customers.

Ernest Crossey

Posted 1 year ago

Overall Rating

This is are 3rd car we have had form SG Petch Masda. We have always dealt with Georgia Harley as we have always had first class service.We have got to know Georgia now and only deal with her as she goes...

Melanie Mawson

Posted 1 year ago

Overall Rating

I was free to browse at leisure, no high-pressure salesmen.

Anonymous

Posted 1 year ago

Overall Rating

I bypassed my nearest Hyundai dealer to go to Petch as there are no hidden charges, extras or unnecessary sales pitch. Just honest, friendly & pleasant staff with fair deals & excellent after care.

Helen Mitchell

Posted 1 year ago

Overall Rating

Colin Hodgson- approched us on the fore court in a very friendly manner no pressure at all asked what we were looking for and left us too look around. We got our eye on a Hyundai X35 asked...

Julie Harrison

Posted 1 year ago

Overall Rating

Happy to match and beat competitors. Friendly sales and after sales.

Anonymous

Posted 1 year ago

Overall Rating

Excellent friendly service. No complaints or criticism whatsoever.

Anonymous

Posted 1 year ago

Overall Rating

They made it so easy to choose and explained everything clearly

Paula Nicholson

Posted 1 year ago

Overall Rating

Friendly staff and service.

Colin Nicholson

Posted 1 year ago

Overall Rating

Salesman Adam Grant made buying our new i20 a very enjoyable experiance with his easy and unforcefocefull manner plus his knowledge of the car. He also made sure we were competent with the details of the car before we drove...

Thomas Wardle

Posted 1 year ago

Overall Rating

With great attention to what car I was looking and thoughtful customer service I would not go anywhere else but S.G.Petch, Durham.

Dorothy McQuillan

Posted 1 year ago

Overall Rating

Service and professionalism from Derek and Adam from first entry into the showroom to picking the car up was first rate. Helpful with advice and hitting the timescales promised.

Patricia Evans

Posted 1 year ago

Overall Rating

Excellent customer service provided by by very experienced staff. Would highly recommend to my friends and family

Anonymous

Posted 1 year ago

Overall Rating

Couldn't have done anymore for us

Sarah-jane Dunn

Posted 1 year ago

Overall Rating

Very good service

Susan Crisp

Posted 1 year ago

Overall Rating

The customer service provided by Georgia was outstanding! After a bad experience at another dealership, it was refreshing to be treated with respect and to be listened too. Within a short time I was supported to identify the ideal...

Paula Martin-King

Posted 1 year ago

Overall Rating

From start (browsing your website) to finish (pick up) the purchase of our new car took less than 24 hours. All of the personnel we encountered were courteous, efficient, helpful and what we really liked was the fact that...

Helen Stobbart

Posted 1 year ago

Overall Rating

A friendly pleasant approach, very knowledgeable about Mazda.

Anonymous

Posted 1 year ago

Overall Rating

I looked at two cars on site over 7 days. On each occasion I saw the same salesman Graem King.He was very good and explained everything in detail My eventual purchase and collection of vehicle was arranged and carried out perfectley...

Fred Eastaugh

Posted 1 year ago

Overall Rating

Matthew made buying a car effortless. A true testament to the customer service received at SG Petch.

Anonymous

Posted 1 year ago

Overall Rating

My requirements were listened to and the car and the financing which were suggested were exactly what I wanted and needed. Each step was clearly explained and time was given for documentation to be read before signing.

Anonymous

Posted 1 year ago

Overall Rating

Sales man very helpfull no problems throughout the deal

Linda Pattison

Posted 1 year ago

Overall Rating

Fantastic car dealership. Eric who does motability is very welcoming and friendly.

Sarah Dowson

Posted 1 year ago

Overall Rating

Good service all round, sensible on price and kept me informed throughout. Darren was my single point of contact for the transaction, he spent a good deal of time ensuring I understood everything about the car and it's controls which...

Anonymous

Posted 1 year ago

Overall Rating

Customer satisfaction

Alexander McVitie

Posted 1 year ago

Overall Rating

Having found the vehicle, I'd being looking for. Traveled from Halifax to Durham, where vehicle was located. After arriving 30mins later than arranged with SG Petch,(roadworks), that was not a problem as it seamed just a quite moment. I was...

Gary Ayrton

Posted 1 year ago

Overall Rating

Excellent service

Anonymous

Posted 1 year ago

Overall Rating

CHELSEA was very helpful and informative, Excellent service.Second purchase from your company, would recommend to others. Well satisfied. Mrs Anne Allen

Anne Allen

Posted 1 year ago

Overall Rating

Excellent salespeople and well kept cars

Susan Anderson

Posted 1 year ago

Overall Rating

The salesman made me feel important as if I was the only one purchasing a car

Anonymous

Posted 1 year ago

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The service was 100% brilliant

Kelly Newsome

Posted 1 year ago

Overall Rating

Great service given by Eric

George Colpitts

Posted 1 year ago

Overall Rating

I was very pleased with the service I received from the beginning, to the presentation of my new car, thank you

John Webster

Posted 1 year ago

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The used vehicle that I chose to purchase was everything that I expected it to be. The service from the sales representative was excellent with all my needs being taken care of.

Tina Young

Posted 1 year ago

Overall Rating

Excellent service from Chris Dunwell in sales.

Karen Rowell

Posted 1 year ago

Overall Rating

SG Petch Mazda team are amazing, they assisted us every step of the way in reaching a decision on our choice of new car. Thank you.

Clifford Routledge

Posted 1 year ago

Overall Rating

Excellent service for buying and servicing.

Michael Costello

Posted 1 year ago

Overall Rating

I've just bought an Ioniq premium SE electric from the Durham branch of SG Petch. I think the service has been outstanding! I sent an email overnight and had a call back the following morning which was very efficient. ...

Thomas Backhouse

Posted 1 year ago

Overall Rating

Emma was very helpful and made the sale very easy.

Diane Gladstone

Posted 1 year ago

Overall Rating

Good service and relevant advice provided, very happy with the purchase.

Anonymous

Posted 1 year ago

Overall Rating

There was no pressure from the salesman Colin Hodgeson, who was excellent and very helpful all the way from us being the nosey tyre kicker to signing for the car. He went out of his way to be of...

David Battensby

Posted 1 year ago

Overall Rating

Just bought my first car with SG Petch Durham and the process was smooth from start to finish. Daniel, Dave and Derrick were all lovely, really helpful, and no question was too daft for them to answer! I'm very happy...

Erin Carr

Posted 1 year ago

Overall Rating

SG Petch really looked after us and took their time to ensure we were happy with our choice of car. The follow-up customer service has been excellent.

Ann Young

Posted 1 year ago

Overall Rating

first class service as always with helpful advice

Keith Eliot

Posted 1 year ago

Overall Rating

Daniel Flaherty, along with the other members of the sales team at the Durham branch, was friendly, professional, helpful, patient & efficient and he was instrumental in both my son & myself each purchasing a new Mazda CX3 AWD Sport....

Ronald Barker

Posted 1 year ago

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Friendly service, not pushy but provided clear and acurate information about the car and purchase process.

Anonymous

Posted 1 year ago

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Everything happened as it was supposed to, the staff were very easy to deal with and more than one person knew about our purchase so it didn't matter who we spoke to. Business was concluded in double quick time.

Tina Elliott

Posted 1 year ago

Overall Rating

All things were great except I think someone could have giving me instructions On the daslc operations of the vehicle example. HOW TO WORJK THE LIGHTS HOW TO PUT PETROL...

Patrick Riley

Posted 1 year ago

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Excellent customer service. Very nice staff, especially Haley and Jason

Anonymous

Posted 1 year ago

Overall Rating

Mathew the sales man was very polite and easy to deal with witch takes some of the worry as to which model to buy. He was so helpful without being pushy and new all about the models in my range....

Brian Martin

Posted 1 year ago

Overall Rating

Speed of service and approachability was excellent

Keith Jackson

Posted 1 year ago

Overall Rating

Lots of courtesy from everyone in the showroom. Very generous with the free drinks and biscuits. Pleasant and comfortable surroundings. Our sales person Stephen was most proficient and gave us a lot of his time helping and explaining things. Overall...

William Bissett

Posted 1 year ago

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By finding me the perfect car for our needs.

Susan Craig

Posted 1 year ago

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The staff were not pushy. We had a problem which was rectified very quickly and we were treated to a free wash and valet for our inconvenience. Thanks

Julie Stott

Posted 1 year ago

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The salesman was very patient, courteous and helpful.

Anonymous

Posted 1 year ago

Overall Rating

After a phone call informing us of the launch of the new Mazda 2 Sports model my husband and I paid a visit to the garage. Darren Borland explained everything about the new model without any sales pressure and left...

Christina Thompson

Posted 1 year ago

Overall Rating

Professional, friendly and knowledgeable, without being pushy.

Anonymous

Posted 1 year ago

Overall Rating

Nothing was too much trouble - even when I didn't like the colour of the pickup when it was delivered (I blame the Nissan website! Caymen Blue? Midnight blue! It was almost black!) However - the sales team were very...

Steven Wilkinson

Posted 1 year ago

Overall Rating

The sales staff are amazing. Alan copeland was my salesman and was excellent throughout the whole process including a aftersales issue I had with the windscreen. Derek was also very helpful in sorting me a courtesy car.

Anonymous

Posted 1 year ago

Overall Rating

Everything was fine,,courteous and helpful,all somewhat spoilt by the fact that the whole transaction took over one month because of various delays.

Edward Donnelly

Posted 1 year ago

Overall Rating

very helpfull,relaxed approach and understanding our requiremnts

Gurmail Kang

Posted 1 year ago

Overall Rating

Good information, no pressure, genuine staff

Andrew Sloan

Posted 1 year ago

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From start to finish buying the car was a pleasure. We weren't 'pounced on' but help, particularly Colin Hodgeson was most helpful

Bernard Snook

Posted 1 year ago

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its the first car bought off sg petch ,impressed me with the extra fuel in the tank cheers for that alan

Alison Warris

Posted 1 year ago

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Excellent service and follow up from Chelsey at Nissan.

Katie Green

Posted 1 year ago

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Thanks go to Matthew Newell in particular as he helped us so much in our car purchase , from test drive to driving our new Ateca away . We've had questions to ask about the car after delivery and he...

Cameron Smith

Posted 1 year ago

Overall Rating

I bought a fantastic Mazda2 Sport, 5yrs old with only 23k on the clock. The car was like new. Superb condition when I picked it up, drives like a dream. A big thank you to your salesman Alan Copeland, very...

Alan Troman

Posted 1 year ago

Overall Rating

Excellent service from Darren as usual. Everyone also very helpful and friendly. Nothing is a trouble.

Jennifer Blackmore

Posted 1 year ago

Overall Rating

Recently purchased a Mazda 2 long distance. Colin was great - really helpful and made everything simple and straight-forward. Would highly recommend, Very happy with car. THANK YOU!!

Anna Donovan

Posted 1 year ago

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Made me welcome. Gave me all the information that I needed in order to make a decision.

Frank Chatfield

Posted 1 year ago

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Friendly down to earth service with no " bull "

Kathleen Maddison

Posted 1 year ago

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Friendly and professional advice. Helpful and courteous at all times.

Anonymous

Posted 1 year ago

Overall Rating

I have just purchased a car from SJ Petch and had fabulous service from Chris Dunwell From the minute I walked into the showroom Chris couldn't have be more helpful. I Will definitely recommend SJ Petch to my family and friends...

Stephanie Atkinson

Posted 1 year ago

Overall Rating

Excellent service again from Connor, his manager Danny also very good

Karen Dent

Posted 1 year ago

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From the get go, Chelsey and the team were helpful. We initially went in just to see what we couldn't have! Until Chelsey went through all the options and find out we could actually purchase our dream family car. Not...

Sarah Pearson

Posted 1 year ago

Overall Rating

Love my used Mazda 2 Sport! Both Daniel and Derek at Durham gave excellent service. Listened and responded to all my requests. Extremely helpful in securing a deal without me feeling pressured.

Anonymous

Posted 1 year ago

Overall Rating

Alex Head,sold us three of our four Mazda 6 cars. To us he enbodies the spirit of how a quality product should be sold. He is amiable ,knows his product,accurate in his information and keeps you informed. ...

William Armstrong

Posted 1 year ago

Overall Rating

Great sales team, friendly and informative. Made purchasing my new car a pleasant experience and I love the car!!

Carole Scott

Posted 1 year ago

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Good information about cars and specific features. Good deal with no pressure to purchase. Took onboard our requirements.

Alan Totty

Posted 1 year ago

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Excellent service, friendly and helpful staff, and gor a lovely car

Julie Fitzpatrick

Posted 1 year ago

Overall Rating

Very professional dealership that listens to its customers, no pressure selling, excellent product knowledge, very helpful and kept me informed from start to finish. All staff at Mazda SG Petch are an absolute pleasure to deal with especially Darren Borland....

Glen Mccloy

Posted 1 year ago

Overall Rating

Every time my wife and I visited S G Petch concerning the purchase of our new car we were made to feel like old friends and honoured guests. And at the end of it all we felt that we had...

Keith Pratt

Posted 1 year ago

Overall Rating

Excellent

Ailsa Paterson

Posted 1 year ago

Overall Rating

Great customer service.

Anonymous

Posted 1 year ago

Overall Rating

Efficient fast and friendly service

Anne Wall

Posted 1 year ago

Overall Rating

I received great attention and advice from Alan who helped me decide on best finance deal with no pushiness at all. My used vehicle was beautifully finished and valeted on collection. Really 1st class service - many thanks!

Anonymous

Posted 1 year ago