Overall Rating

I have always had good customer relations with SG Petch and found they will go the extra mile to help me

Kenneth Jenkins

Posted 4 days ago

Overall Rating

Fantastic friendly service. Could not have been more helpful!

Elspeth Thompson

Posted 4 days ago

Overall Rating

Great customer service, would definitely recommend. Ray was fab he answered all of our silly questions - very helpful and much appreciated.

Kimberley Sutherland

Posted 1 week ago

Overall Rating

Ray was fantastic. Great guy all round considering when I walked in I had no clue what I wanted. Nearly 4 weeks in and I'm loving my new car and so grateful to him for helping get where I needed...

Laura Hunter

Posted 1 week ago

Overall Rating

Fantastic service from everyone I came across at SG Petch, Durham. Got myself a great deal on a perfect little car.

Katherine Potts

Posted 1 month ago

Overall Rating

Very happy with the service I recieved at Petches Louis was very pleasant and helpful

John Dixon

Posted 1 month ago

Overall Rating

bought my 1st car through ray at Durham branch he was so helpful and has a great level of customer service. I will use him again for my next car what a credit to your company

Anonymous

Posted 1 month ago

Overall Rating

Efficient, thoughtful service. I would definitely use them again

Christine Akrill

Posted 1 month ago

Overall Rating

Fantastic customer service from all involved with the purchase of my new car.

Gary Moan

Posted 1 month ago

Overall Rating

Quick, easy transaction. No pressure!

Robert Knox

Posted 1 month ago

Overall Rating

Excellent service and warm friendly people I would highly recommend

Anonymous

Posted 1 month ago

Overall Rating

I was highly impressed with the professionalism and speed with which SGPetch were able to supply me with a new motability vehicle. After visiting several dealers, none of whom could guarantee me a vehicle of the type I wanted before...

Colin Thompson

Posted 1 month ago

Overall Rating

Excellent professional service knowledgeable staff a real pleasure to deal with ,

John Scanlon

Posted 1 month ago

Overall Rating

The Service was faultless, from the moment we walked into the showroom, right through to picking up the car. I must mention Alan Copeland at the Durham branch, who was polite, understanding, knowledgeable, throughout. Even the aftercare, he gave us a...

John White

Posted 2 months ago

Overall Rating

Staff at the Durham dealership are friendly & courteous without being pushy. Buying & taking delivery of my car was a pleasant experience with after sales service 'to-date' being excellent. Only minor criticism is that on-site parking facilities are congested.

Sheila Pinkney

Posted 2 months ago

Overall Rating

very good service from start to finishand the car was well present

Michael Hughes

Posted 2 months ago

Overall Rating

Waited about long for car but good customer care stil think should of been cleaning set in car

Pamela Gray

Posted 2 months ago

Overall Rating

Every sales persons could do enough to help had to go back as wasn’t sure about the dials but they were again very helpful

Joan Burdess

Posted 2 months ago

Overall Rating

This purchase of a SEAT Tarraco was our second purchase from SGPetch in 2.5 years . The first was a SEAT Ateca. We have been very impressed and happy with all our dealings with SGPetch, both from Matthew Newell in...

John Smith

Posted 2 months ago

Overall Rating

Excellent service, friendly, helpful staff and love my new car

Lisa McLean

Posted 2 months ago

Overall Rating

Great service. Victoria was very helpful.

Tibor Farkas

Posted 2 months ago

Overall Rating

Very friendly staff at the Durham showroom

Gary Patrick

Posted 2 months ago

Overall Rating

good service very pleasant salesman Adam Grant helpful polite offered drinks

Keith Watson

Posted 3 months ago

Overall Rating

Good customer service

Anonymous

Posted 3 months ago

Overall Rating

Alan Copeland was a lovely salesman and could not do enough for us. Even though we had a slight problem with the manager ordering us the wrong colour car, it was quickly rectified and we are getting used to...

Anonymous

Posted 3 months ago

Overall Rating

Everything about the service received is simply first class, from the moment you make the first contact till the end of your business with them. Special mention for the man who always looks after me and my family, Adam Grant,...

Gordon Gibson

Posted 3 months ago

Overall Rating

I recently bought a car from SG Petch, was looked after by Sarah, who was friendly and helpful, a couple of queries we had, were rectified very quickly, for example there was no manual in the car, but Sarah got...

Susan Douglass

Posted 3 months ago

Overall Rating

I would of felt better if I had been informed that removable car mats were not included which would have giving me the opportunity to retain my existing identical mats. Other than that was satisfied with the transaction

Colin Hopper

Posted 3 months ago

Overall Rating

had good experience dealing with S.G.Petch every thing was explained to high standard and Lewis Baird was out standing and very patient going through different things.

William Craggs

Posted 3 months ago

Overall Rating

The salesperson was very helpful and professional. I had a big choice too choose from. But the car that I bought is excellent. All the staff I spoke to were courteous, even though I had to make my own coffee....

Alan Clark

Posted 3 months ago

Overall Rating

From choosing S G Petch right through to delivery of the new car and a follow up From Chris Phillips everything was smooth.

Rosemary Toon

Posted 3 months ago

Overall Rating

Outstanding service from Carl at Durham Nissan.

Trevor Clarkson

Posted 3 months ago

Overall Rating

Great service and michael shaw was perfect with the sale of the new car, would give 100%

Linda Knox

Posted 3 months ago

Overall Rating

Very good service. Customers are well looked after

Robert Sephton

Posted 3 months ago

Overall Rating

Very happy with service

Ann Murphy

Posted 3 months ago

Overall Rating

Excellent experience all round which was made even better when my new car was delivered 1 week before the estimated date. Many thanks to Roger at Mazda Durham was happy to accommodate to my unusual requests!

Anonymous

Posted 3 months ago

Overall Rating

Fantastic experience at SG Petch. Roger, the sales person was friendly, knowledgeable and helpful without being pushy. The car is everything I was looking for and more. Would definitely recommend.

Kelly Oliver

Posted 3 months ago

Overall Rating

Found staff very professional, Durham location very central and setup is very good.

Jean Metcalfe

Posted 3 months ago

Overall Rating

I’m a loyal customer and have had 4 new vehicles from Durham due to the fantastic staff. My daughter has had 3 new vehicles from my recommendation. Trustworthy, honest, approachable and down to earth is my perception. Keep it up.

Sharon Trewick

Posted 3 months ago

Overall Rating

If you are looking for some wheels with real appeal Go to S.G. Petch, Durham, for a very good deal They will get you on the road in a real good car And the salesman there are truly stars

Dorothy McQuillan

Posted 3 months ago

Overall Rating

Excellent service during new vehicle purchase.

Gerard Gallagher

Posted 3 months ago

Overall Rating

Went into garage on Tuesday was offered what I thought was an excellent deal picked up my new car up the following Tuesday all sorted. Service excellent. Sales staff excellent one happy customer.

Keith Storey

Posted 3 months ago

Overall Rating

Just bought my third Ibiza in a row from SG Petch. Very happy with the service . And it's worth it for the craic with Emma!

Linda Brown

Posted 3 months ago

Overall Rating

Excellence Service, showroom, staff, and information. Highly recommended.

Valerie Williams

Posted 3 months ago

Overall Rating

Very happy with my new car .and the customer service was great

Anne Howgate

Posted 4 months ago

Overall Rating

Fantastic customer service, Alan and Dave could not have been more helpful.

Brian Wilkinson

Posted 4 months ago

Overall Rating

Helpful and friendly staff

David King

Posted 4 months ago

Overall Rating

The process was smooth throughout. I was very happy with Carl and his honesty. A mistake was made but he owned up to it and corrected it straight away, which impressed me greatly. Would use again.

Tim Hawe

Posted 4 months ago

Overall Rating

Absolutely fantastic service from S G PECH at durham. The salesman service was outstanding. This is the second vehicle we have bought there and we will be back to buy another when the time comes.

Keith Barkas

Posted 4 months ago

Overall Rating

From start to finish these are the most helpful garage I have been to

Thomas Pescod

Posted 4 months ago

Overall Rating

Needed a change of car. Son came with me as he is in the motor trade. Was looked after by Ray. He gave constructive and impartial advice. No pressure and no sales rubbish. Dare I say an honest car salesman!...

Veronica Howarth

Posted 4 months ago

Overall Rating

I found the salesman very polite ,efficient and professional. The experience of purchasing a car from SG Petch was very good. It was smooth and trouble free. The deal for the car was fair and and never pressured The quality...

Neil MacLeod

Posted 4 months ago

Overall Rating

Always get a better deal from SG Petch than any of the other franchised dealers in the area.

Joseph Hall

Posted 4 months ago

Overall Rating

Our sales expert Lewis knew everything about the car I was interested in and the workings of the Motability Scheme which can be intricate. The variety of vehicles available were excellent and I was given all the information from Lewis...

Sandra Gittins

Posted 4 months ago

Overall Rating

Very welcoming and helpful. I am totally satisfied with my new car and the service I have received. Victoria Dine has been very good and everyone I have dealt with, Lee for example in the service dept have been great....

Victoria Hickson

Posted 4 months ago

Overall Rating

Very good service in all aspects from Lewis.Many thanks.

Colin Wallace

Posted 4 months ago

Overall Rating

Great friendly service from SG Petch as always Thanks

George Cummings

Posted 4 months ago

Overall Rating

Very helpful and listened to my requirements. Form filling was efficiently completed.

Anonymous

Posted 4 months ago

Overall Rating

Ggeat service I recommend, thank you.

Damian Sygitowicz

Posted 4 months ago

Overall Rating

Service is everything you should expect from a car dealership, but so rarely get. Staff extremely pleasant and prepared to go the extra mile to make sure everything is as it should be. I am now on my...

Peter Elliott

Posted 4 months ago

Overall Rating

Excellent customer service very helpful and child friendly drinks crisps and an iPad they were very happy! Quick turn around from ordering car to picking it up 1 week fantastic!

Anonymous

Posted 4 months ago

Overall Rating

Excellent service, flexible timing even stayed after their shift to help us out. Quick and very easy process.

Lewis King

Posted 4 months ago

Overall Rating

Fantastic service.

Matthew Ross

Posted 4 months ago

Overall Rating

First class from start to finish

David Robson

Posted 4 months ago

Overall Rating

Absolutely amazing service from Alan Copeland from start to finish. Cannot thank this man enough for how helpful he was and making my experience stress free. Would highly recommend.

Jill Carr

Posted 5 months ago

Overall Rating

Very welcoming, professional and not pushy. Sales executive lady was extremely patient and helpful explaining things to my wife and myself.

Malcolm Haddick

Posted 5 months ago

Overall Rating

Very happy with Emma from SEAT Durham happy with service . I needed a mobility car and chose the SEAT ATECA . I have MS and liked all the safety features. I had a Ford Kuga and I needed space...

Deborah Benson

Posted 5 months ago

Overall Rating

excellent customer service from lewis , he was both helpful and friendly , overall a great experience , many thanks

Richard Callan

Posted 5 months ago

Overall Rating

Robert was polite and most helpful.

Alexander Mcleod

Posted 5 months ago

Overall Rating

The staff at SG Petch Durham are very helpful and listen attentively to your requirements. Then they go and expedite your request quickly and efficiently. That is the reason that this is my fourth new car with this dealership. ...

Anonymous

Posted 5 months ago

Overall Rating

Down to earth honest trader. Went to a large chain initially who were disinterested and offered ridiculous trade in. Purchasing my Hyundai Ioniq from Michael was a pleasure, straight forward, easy and honest. I always prefer a family firm and...

John Sammons

Posted 5 months ago

Overall Rating

Brilliant service from start to getting my new car. Emma at Durham branch was excellent. She made me and my family feel at home whenever we called in. She needs an award. Would not have got a seat if...

Shaun Kenny

Posted 5 months ago

Overall Rating

Fantastic customer service from start to finish explained all aspects of car and finance very well Rob and Dave were brilliant based on there help I would definitely recommend SG petch

Suzanne German

Posted 5 months ago

Overall Rating

I have had 3 cars from SG Petch before, benefiting from the Motability Scheme. The 4th car & service/sales has not disappointed. Looking forward to 3 years of hassle free motoring & service in a splendid new car....

Natalie Tolhurst

Posted 5 months ago

Overall Rating

S.g.petch are a first class car sales garage and i have had 4.cars from them in the past they make u feel welcome and the services u get are first class and i would recommend them to anybody.

John Lund

Posted 5 months ago

Overall Rating

Overall a good experience, salesman (Connor) courteous, did try once to blind us with figures regarding upgrading to a newer car, not pushy. Only problem after buying the car was finding the satnav worked in KPH, had to go online...

Sylvia Briggs

Posted 5 months ago

Overall Rating

I was buying a car from over 100 miles away due to limited availability. That said, everyone I dealt with on the day was unfailingly friendly and helpful, and the car itself was exactly as expected and in excellent condition...

Calum McFarlane

Posted 5 months ago

Overall Rating

A very enjoyable process when purchasing our new car. The staff were very professional and the service throughly was excellent . Thank you.

Stephen Mortimer McGee

Posted 5 months ago

Overall Rating

Very friendly and efficient. I had only one issue about the lack Recently bought a used Skoda Citigo, only issue I had was a missing spare wheel but this was resolved.

Anonymous

Posted 6 months ago

Overall Rating

Enjoyed walking around your show room and forecourt very impressed with the various makes of cars. The sales team were not overpowering and were informative with all aspects of enquiries. Eventually I settled for a Mazda CX 3. Enjoyed the...

Hugh Brown

Posted 6 months ago

Overall Rating

I was acquiring a Motability Seat Arona from SG Petch in Durham on behalf of a client of mine. Lewis Baird was very helpful from my initial enquiry, to assisting greatly with all the required procedures and paperwork. He was...

Craig Underwood

Posted 6 months ago

Overall Rating

good service by sales person which was let down by the lack of interest while she was on holiday.

Anonymous

Posted 6 months ago

Overall Rating

S G Petch Durham. The Motability salesman Mathew was very friendly & knowledgeable. The only fault with the place was trying to find a parking space. Love the car, Seat Ateca Auto.

Dorothy Smith

Posted 6 months ago

Overall Rating

Good service quick turnaround. Pleasant helpful staff. Eager to help.

Anonymous

Posted 6 months ago

Overall Rating

Alan Copeland was an excellent salesman

Jacob Orriss

Posted 6 months ago

Overall Rating

A very friendly salesman called Connor helped me purchase my new car (Octavia vRS). He wasn't pushy at all and everything was a relaxed and informative experience. He also sorted out a few scuffs on the alloys and they look...

David Allchurch

Posted 6 months ago

Overall Rating

Excellent service from sales no pressure

Julie Sanyang

Posted 6 months ago

Overall Rating

Taken delivery of new Madza2 car.Roger the salesman was very helpful and made sure everything went very smoothly.Very happy with car and total buying experience and would not hesitate in dealing with them.

Lynda Usher

Posted 6 months ago

Overall Rating

Brilliant service, bought a car recently and the customer service was excellent especially from a saleswoman called Emma Dunwell. I will definitely be recommending people to go here!

Matthew Fowler

Posted 6 months ago

Overall Rating

Matthew Newell is a credit to your company, he was very helpful and friendly a pleasure to deal with.

Edwin Trowles

Posted 6 months ago

Overall Rating

Excellent, from me looking around the show room - until I drove away with my new car.

Sheila Ferris

Posted 6 months ago

Overall Rating

Lewis Baird legend!!

George Manser

Posted 6 months ago

Overall Rating

Dave rose worked on my behalf and couldn’t fault the service one bit defo recommend to anyone looking for a new car thanks again

Gail Weetman

Posted 6 months ago

Overall Rating

Very friendly .excellent salesman

William Young

Posted 7 months ago

Overall Rating

excellent service nothing was too much trouble

Louis Fisher

Posted 7 months ago

Overall Rating

very friendly and welcoming explained every thing in detail

Richard Rafferty

Posted 7 months ago

Overall Rating

the staff especially RYAN HILL who i dealt with were brilliant gave me all i needed to know

Kenneth Harvey

Posted 7 months ago

Overall Rating

Sales person very good but after sales is rubbish not helpful at all.would recommend the sales but not the service depth.

Miriam Patterson

Posted 7 months ago

Overall Rating

Great service with no hassle buying a second hand car

Paul Mitchinson

Posted 7 months ago

Overall Rating

Sales staff knowledgeable and very helpful. Would use them again.

Anonymous

Posted 7 months ago

Overall Rating

Very helpful

Anonymous

Posted 7 months ago

Overall Rating

The service I received from SG petch was first class! I would not hesitate in recommending to others.

Caroline Taylor

Posted 7 months ago

Overall Rating

It would have been 5star but the wrong car was sent and I had to wait for another one which was a bit stressful as l was without a car and did not get the colour I originally ordered. I am...

Anonymous

Posted 7 months ago

Overall Rating

Excellent service from SG Petch Mazda and we love our new car!

Victor Demain

Posted 7 months ago

Overall Rating

Can not fault the service we received. Chris explained everything and gave many options that would be best for us. Very relaxed and friendly atmosphere every time we were in. Will definitely be recommending Chris to friends and family.

Lyndsey Donald

Posted 7 months ago

Overall Rating

Very polite sales person Lewis helped from walking through door to picking the car uo

Connor Black

Posted 7 months ago

Overall Rating

Having spent the majority of my working life in the transport industry I have dealt with 'The Good, Bad and the Ugly' when involved in vehicle purchases and specification etc. I will definitely rate SG Petch in the Good category....

John Kirton

Posted 8 months ago

Overall Rating

Great customer service from Matthew,would definetly recommend.

Sharon McCourt

Posted 8 months ago

Overall Rating

I have returned to SG Petch for my vehicle for the past 9 years and the service and aftercare have been excellent. Chris ensures that we are always well informed of the suitability of the vehicle for our family's...

Daniel Davison

Posted 8 months ago

Overall Rating

Sales executives, very helpful and non pressurising. Three cars bought from this garage now, although car valets when picking cars up could be improved on

Anonymous

Posted 8 months ago

Overall Rating

Experience and service was great from start to finish, nothing was a problem and they made sure the process of buying a new car was as smooth as possible!

Anonymous

Posted 8 months ago

Overall Rating

From our first visit & test drive to picking up the car all staff were very helpful & friendly. Alan is extremely knowledgeable, and made the process so smooth.

David Little

Posted 8 months ago

Overall Rating

Customer service is very good in every way and I could not have had a better experience in buying my car

William Hawes

Posted 8 months ago

Overall Rating

Alan was amazing sorted everything out and made buying the car so quick and simple. Thankyou guys for everything my car is amazing and so were you guys thankyou.

Max Aldred

Posted 8 months ago

Overall Rating

Good service all round. Sales team were good and didn' t feel pressured into making my decision. Car was ready to pick up when arranged.

Anonymous

Posted 8 months ago

Overall Rating

Excellent service from Connor Burrell at SG Petch, would recommend Connor for his expertise and knowledge of Hyundai cars especially the Hyundai Ioniq. Communication was fantastic and delivery was perfect. My trust in car dealerships has been restored with this outstanding...

Andrew Joyce

Posted 8 months ago

Overall Rating

Excellent customer service, my car arrived on the date agreed ready to drive away.

Stuart Kenwell

Posted 8 months ago

Overall Rating

Emma helped me find the perfect car for me, a seat leon FR sport and its perfect. Fantastic service, highly recommend.

Malcolm Henry

Posted 8 months ago

Overall Rating

Excellent second time buying a Nissan from SG Petch. Very professional and helpful sales person. No problems from start to finish. Love my new car.

Anonymous

Posted 8 months ago

Overall Rating

Great service which led to me driving from Oxfordshire to Durham to pick up my new car. Matthew was so helpful and provided videos as we weren’t able to view the car beforehand. He gave a fair price for our...

Susan Chapman

Posted 8 months ago

Overall Rating

Great customer service from Ryan Hill.

Matthew Wilkinson

Posted 8 months ago

Overall Rating

Roger was very approachable and helpful.

Melanie Pattison

Posted 8 months ago

Overall Rating

A big thank you to Mr Ryan Hill he was very professional,friendly and very helpful. So I would recommend your firm to family ( unfortunately they live in Australia) and friends who live in the UK. Thanks

Marie Tate

Posted 8 months ago

Overall Rating

service given by Ray yeates was in my opinion was second too none,I cannot fault you in any way no pressure pure relaxed envirement many thanks. ...

Kenneth Stewart

Posted 8 months ago

Overall Rating

Friendly and efficient service

Anonymous

Posted 9 months ago

Overall Rating

Excellent salesperson, very kind & helpful. When a problem out of his control appeared it was promptly dealt with to my satisfaction.

Anonymous

Posted 9 months ago

Overall Rating

Been very happy with our dealings with sg petch so much so we are currently in the process of buying one for our sone

Anonymous

Posted 9 months ago

Overall Rating

I was treated with respect and friendliness throughout the purchase procedure. Nothing was a problem and every possible piece of information was given and explained in detail. Every member of staff with whom I was in contact was courteous and extremely...

Anonymous

Posted 9 months ago

Overall Rating

We are extremely happy with the service we received from Alan at the Durham garage.

Anonymous

Posted 9 months ago

Overall Rating

Excellent service from start to finish

Charles Cowan

Posted 9 months ago

Overall Rating

Good service satisfied with all aspects of the sale and staff

Pat Ramshaw

Posted 9 months ago

Overall Rating

Great service happy to help kept me informed all through transaction

Hannah Bannister

Posted 9 months ago

Overall Rating

Good customer satisfaction at the time of purchase although the car had not been cleaned as there was a covering on grime on the outside.

Jeffrey Ingram

Posted 9 months ago

Overall Rating

Michael, and his colleagues, were a really friendly and helpful team who tried their hardest to ensure that they could provide me with the best deal available to suit my needs and requirements. They were consistent and punctual in everything...

John Clasper

Posted 9 months ago

Overall Rating

Good sales staff, too much information in the form of paperwork and then sending the same paperwork via e-mail and the show room is intolerable to sit in, in full sun trying to sign paperwork - so uncomfortable!!

Anonymous

Posted 9 months ago

Overall Rating

Excellent Sales Team who ensure a professional, courteous and friendly experience.

Clifford Routledge

Posted 9 months ago

Overall Rating

Very helpful sales person.Did not rush us in making decision about buying a new car.She went out of her way to assist us in making the best choice and decision for us.

Raymond Lowerson

Posted 9 months ago

Overall Rating

I received excellent service from Alan, who was honest, concise, professional and friendly. I would recommend this garage to other customers. Well-worth travelling a 400 mile round trip for my new Mazda.

Lorraine Ashley

Posted 9 months ago

Overall Rating

My experience when dealing with the Mazda staff at SG Pecth far exceeded my expectations. They could not do enough in helping me to buy a new car, guiding me each step of the way. Excellent customer service from...

Judith Shaw

Posted 9 months ago

Overall Rating

I couldn't have wished for any better treatment on my initial experience & purchase of a Hyundai i30N Performance @ SG Petch, Durham. Adam Grant has been such a brilliant representative of the company & always willing to assist in any...

Ryan Wilkinson

Posted 9 months ago

Overall Rating

very very good service from Mr Connor Burrell, I'm very happy with my new car, Thankyou Susan Key(Mrs.)

Susan Key

Posted 9 months ago

Overall Rating

All very smooth & pain-free, just as it should be. We shopped around at other dealers & brands, but SG Petch stood out as the best. Hopefully, in the future, servicing will be equally as good. If there is to...

Ian Porter

Posted 9 months ago

Overall Rating

We have been customers for over ten years at SG Petch Durham and have had three new cars in that time. All of the show rooms are spotless and immaculate. All staff helpful and knowledgeable. Special thanks to Chris for...

Glenda Clarke

Posted 9 months ago

Overall Rating

Excellent service from Roger Crozier of SG Petch Durham. We are very pleased with our MX5

Frank Liddell

Posted 9 months ago

Overall Rating

Excellent service from SG Petch, Durham. Buying my new car was an absolute pleasure. Nothing was too much trouble. Will definitely be a returning customer.

Anonymous

Posted 9 months ago

Overall Rating

We have always been very satisfied with advice and service provided at SG Petch Durham. The sales staff have always been very professional and helpful and we would certainly recommend their approach to selling cars.

Margaret Southworth

Posted 9 months ago

Overall Rating

Been going to S G Petch in Durham for many years the salesman I have always dealt with Adam ,he is very good at his job and will continue to use them when I want to change my car.

George Rennie

Posted 9 months ago

Overall Rating

The salesman was very helpful from the moment we walked into the showroom. He dealt with the Motability side of the transaction well and kept me informed at every step of the way. The little videos were invaluable. I was...

Anonymous

Posted 9 months ago

Overall Rating

Another new car, same great service

Anonymous

Posted 9 months ago

Overall Rating

Excellent service all round. Very happy with our purchase

Anne Dugo

Posted 9 months ago

Overall Rating

Very friendly, personable service. All expectations from a car dealership met. Michael was nothing short of brilliant with managing the purchase of my car.

Wesley Scaife

Posted 9 months ago

Overall Rating

No hassle amazing service from start to finish Alan Copeland was very helpful

Jean Haggart

Posted 9 months ago

Overall Rating

I am a motability customer and the service was fantastic. Matthew guided us through every step and helped locate the perfect vehicle for us. He made it easy and stress free. Very pleased

Nigel Wright

Posted 9 months ago

Overall Rating

Amazing service with Lewis from start to finish, 100% recommend him at SG Petch (Durham branch).

Desmond Leung

Posted 10 months ago

Overall Rating

Everything was fine until it came time to sign documents and waited 40 minutes to sign them. Then the figure were incorrect and needed to go back through to resign. Ray sales guy was extremely friendly and helpful.

Anonymous

Posted 10 months ago

Overall Rating

From beginning to end, the whole experience was flawless and I would recommend to anyone. Communication was excellent and the process was painless and stress free, from test drive to picking my car up. Can not fault them at all...

Donna Derbyshire

Posted 10 months ago

Overall Rating

I have put my trust into SG Petch for a few years, in fact after counting we have bought 17 cars (Mazda & Seat) in the last 12 years between 4. This tells a lot about the standard and value....

Andrew Harker

Posted 10 months ago

Overall Rating

Always friendly, informative, quick to answer enquiries, kept in touch with video updates ...nice touch

Donna King

Posted 10 months ago

Overall Rating

My experience with SG Petch was great! They even sprayed the alloy wheels black for me and I am so happy with the result! Rob made the experience of buying my first car an easy one and made sure I...

Megan Brown

Posted 10 months ago

Overall Rating

Pleasant staff. Comfortable waiting area and decent coffee. Thanks

Anonymous

Posted 10 months ago

Overall Rating

Brilliant service from everyone here would definitely recommend

Katrina Parry

Posted 10 months ago

Overall Rating

I recently bought a brand new Mazda CX-5 from the Durham branch of SG Petch and had excellent service from start to finish. My sales advisor Victoria was very friendly, helpful and patient with me when I had additional questions...

Anonymous

Posted 11 months ago

Overall Rating

Lovely car nice staff

Aimee Matthews

Posted 11 months ago

Overall Rating

Amazing sales service, the two people taking care of me were excellent also a very good after sales service. Just perfect. Many thanks

Francis Johnson

Posted 11 months ago

Overall Rating

Excellent customer service and attention to the customer needs provided. Everything about the car and service plan was explained in great detail which made the whole purchase easy and enjoyable.

Paul Arthur

Posted 11 months ago

Overall Rating

Always been satisfied Good customer service

Anonymous

Posted 11 months ago

Overall Rating

Helpful, courteous,detailed and pleasant .

Voilet Moran

Posted 11 months ago

Overall Rating

Great customer service, Chris Dunwell our sales man was excellent listened to what we wanted and helped us get the best deal 10/10 miles

John Neeson

Posted 11 months ago

Overall Rating

Thank you to Mr A Copeland who made us welcome to look round your showroom and brought our car from Middlesbrough show room to let us look at it we were so happy with it and of course...

William Ward

Posted 11 months ago

Overall Rating

When looking for a new car we visited numerous dealerships in the Durham city area. There were two that gave us the best service and S.G. Petch was one. The Mazda sales person was welcoming (and not pushy), was able...

Anonymous

Posted 11 months ago

Overall Rating

Very pleased with the service I received from the SG Petch team. From my first contact with Lewis and Chantelle to finishing the purchase of my car with Matthew was on the whole a stress free experience. Every member of...

Kathleen Norman

Posted 11 months ago

Overall Rating

Very well looked after. Helpful.

Ian Watt

Posted 11 months ago

Overall Rating

Ryan, Roger and Adam from Durham provided excellent service on 8th February 2019. I was made to feel very welcome and they took time to make sure that I was buying the right car

Anonymous

Posted 11 months ago

Overall Rating

Very pleased with the service and help we received. Everything proceeded as we had been told by the salesman.

Robert Remmer

Posted 11 months ago

Overall Rating

Grate service and nice staff. Nice little surprise in car got free car mats

June James

Posted 11 months ago

Overall Rating

Good customer service

Steven Fletcher

Posted 11 months ago

Overall Rating

All staff were very friendly and helpful and answered all my questions

Stephen Purvis

Posted 11 months ago

Overall Rating

This is the second time we have bought a car from SG Petch and in particular Matthew Newell, who on both occasions has been brilliant.

Mark Dixon

Posted 11 months ago

Overall Rating

Great friendly service from both manager and Chris Phillips in sales team car arrived quickly and although i had a few issues which resulted in my frt bumper being changed Chris organised this without fuss and picked up and returned...

Stanley Henderson

Posted 11 months ago

Overall Rating

Excellent service from knowledgeable sales staff. Very pleased with my new Electric Vehicle and will definitely return to this company for my future servicing and replacements.

Raymond Cooper

Posted 11 months ago

Overall Rating

First class service

Graeme Stobbart

Posted 11 months ago

Overall Rating

We can honestly say that Connor & Dave are a credit to the company. Ten out of Ten for customer service couldn’t have been better looked after ...

Morris Richardson

Posted 11 months ago

Overall Rating

Bought a second hand Corsa from SG Petch. Great service competitive pricing and no hard sell of extras. Very happy with my new car.

Anonymous

Posted 11 months ago

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Fabulous service and friendly staff. Nothing is too much.

Valerie Fenwick

Posted 11 months ago

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Very professional and friendly atmosphere

John Clifford

Posted 11 months ago

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Never heard from anyone since picking up my car to check if everything is okay.

Miriam Patterson

Posted 11 months ago

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They are all very friendly and helpful here at SG PETCH.

Anonymous

Posted 11 months ago

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Good service great price 100% thanks jez

Jeremy Diplock

Posted 11 months ago

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I recently bought a Mazda 3 from SG Petch Durham, the service was excellent, friendly, and not at all pushy. Particular thanks to Victoria Dine who was really professional, giving us a personal service in our purchase.

Anonymous

Posted 11 months ago

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Excellent, helpful and friendly staff. Thanks to Richard and the team for delivering my sons new car to the house ready for his birthday.

Simon Wilkinson

Posted 11 months ago

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Professional helpful and courteous.

George Hodgson

Posted 1 year ago

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Brilliant service from everyone - especially Connor

Jeanette Sherwood

Posted 1 year ago

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The customer service was excellent from the garage however a week later we had to call the RAC due to being unable to close the bonnet of the car. The RAC told me it was a national fault!!! I should...

Anonymous

Posted 1 year ago

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Once again fantastic service and support all the way ,Chris at sg petch Nissan goes that extra mile , this is the 4 th time we have purchased from sg petch and believe me we will be back...

Neal Howey

Posted 1 year ago

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Brilliant and very professional service

Andrew Jones

Posted 1 year ago

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This is the second car I’ve purchased from SG Petch and I am very happy not just with the car but with the great service I received especially from Alan.

Anna O

Posted 1 year ago

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Excellent service slight hiccup with first vehicle but it was resolved very quickly no hassle. Alan the salesman was good to deal with not pushy vey helpful explained everything well Would recommend the Durham branch

Carole Sheekey

Posted 1 year ago

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We were delighted with the service we received at S.G. Petch. The sales representative Adam was extremely friendly, knowledgeable and a pleasure to deal with. We found the garage premises to be very pleasant. I would certainly recommend buying a...

Sarah Coley

Posted 1 year ago

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Emma was very helpful.nothing seemed to be a bother to her. The follow up was good

Alan Madge

Posted 1 year ago

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Always found SG Petch staff to be very friendly and professional. This was my second purchase of a Juke Tekna and I am very pleased with this automatic version. I have no hesitation in recommending this dealer.

Allan Milne

Posted 1 year ago

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We received great service from Perch. We would particularly mention Connor and Dave for their help as we were allowed a courtesy car while we waited for insurance payment.

Bernard Snook

Posted 1 year ago

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can not fault them excellent customer service

Clare Fairlamb

Posted 1 year ago

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The whole experience was very good. The staff were friendly, polite and very helpful. We bought a second hand car and after discussing what we wanted we were shown different options and offered test drives of all options. There was no...

Nicola Robson

Posted 1 year ago

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I was met by Mr Ray Sykes at the fore court. He was very pleasant and answered all of my questions about the car. He advised me on certain matters regarding the purchase of the car. All...

Emmanuel Formosa

Posted 1 year ago

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Lewis, the representative I dealt with through the procedure was most helpful and considerate.

Mary Ridley

Posted 1 year ago

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Ray had an excellent manner he new his job he straight to the point with no messing around he did try to sell extra products .but was aware that I was not interested top man

George Coulson

Posted 1 year ago

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Salesman Ray Yates was very easy to deal with. The car i purchased was very well presented on collection. Pleased with SG Petch and would recommend them.

Anonymous

Posted 1 year ago

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Excellent service, from beginning to end with friendly staff and good value

Hazel Thompson

Posted 1 year ago

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Great service. No pressure from professional sales staff!

Anonymous

Posted 1 year ago

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The service and curtesy was exceptional

Craig Critchley

Posted 1 year ago

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We received attentive, excellent service from the minute we walked onto the forecourt. Whats more our purchase was prepared in record time ready for us to return home two days later.

Bridget Bevis

Posted 1 year ago

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Adam in sales is brilliant

Elliott Keen

Posted 1 year ago

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Very easy transaction with all points simply explained. Would buy again. Thanks to Ray Yates.

ANDREW SPENCER

Posted 1 year ago

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Excellent customer service. No pushy sales people.

Colin Curry

Posted 1 year ago

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Excellent customer service. The sales executive Andy Yates was professional and friendly he made the whole process easy and the car was ready for collection at the time agreed on my first visit

Norman Cowan

Posted 1 year ago

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SG Petch in Durham was great very friendly and helpful made buying our new car a pleasure for once recommended by my father and friend and will definitely be using them again

Dean Cummings

Posted 1 year ago

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Good, helpful car buying experience with Ryan.

Anonymous

Posted 1 year ago

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excellent service given by connor

Julie Brown

Posted 1 year ago

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I recently bought a new car from Petch and found the help and assistance from Chris, the salesman, to be very good. He obviously knew his stuff and dealt with my wife and I in a friendly and courteous manner,...

Derek Elston

Posted 1 year ago

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Victoria was excellent, big thankyou!

Valerie Scowen

Posted 1 year ago

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Ray made it easy and painless to buy our new car and trade in our old one.

Christine Dawson

Posted 1 year ago

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Once contact had been established with the dealership, the experience was overwhelmingly positive from start to finish. The staff were professional and friendly, worked hard to meet my requirements, provided comprehensive information at every stage and delivered what they said...

Kenneth Hazelwood

Posted 1 year ago

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Well just to say what amazing service we had at SG Petch, in particular thank you to Connor Burrell.

Andrew Denholm

Posted 1 year ago

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After 3 or 4 thoroughly disappointing interactions with various dealerships and individual car sales people - what had started out as an exciting pleasant experience, quickly nose-dived into almost torment dealing with utter dimwits intent on TRYING to pull the...

Anonymous

Posted 1 year ago

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The whole car buying process was made easier by great friendly staff who know the product they are selling 100%. No pressure or hard selling. The whole process was efficient and i was kept up to date at all times....

Joanne Wealleans

Posted 1 year ago

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Bought my last three cars from SEAT SG Petch. Always get a great deal and excellent service. I love the small family feel of SG Petch as a whole and know I can buy with confidence from there too. Will be...

Anonymous

Posted 1 year ago

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Very helpful and good service

Anonymous

Posted 1 year ago

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The service I received was seconds to none. I must complement SGPerch on the on the way Mr Chris Pillips felt with me all through my getting my new Nissan Seahawk was excellent and is a credit to the company....

Michael Byrne

Posted 1 year ago

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Real good treatment in all department s

Joanne Wilkinson

Posted 1 year ago

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Had a fabulous experience buying my new Mazda 2 with Victoria and Derek at SGpetch Durham - great deal lovely hospitality and follow - up - would recommend

Anonymous

Posted 1 year ago

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If anyone wants a great car or deal Nissan Belmont ask for Chris mobility very well mannered expert wot he work at it's a blessing Nissan got such a brilliant worker well done Chris

Paul Creaney

Posted 1 year ago

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SG Petch are a fantastic dealership to purchase a car from. The salesman I dealt with was outstanding

Reuben Atkinson

Posted 1 year ago

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Well after a couple of incidents with our sales man. We got our new truck and the extra bits we wanted doing and I have to say the customer service from the owner and the garage manager was absolutely top...

Keith Barkas

Posted 1 year ago

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The sales team at Mazda Durham are professional and helpful, and most importantly willing to do a good deal that suits both sides.

Anonymous

Posted 1 year ago

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We are very pleased with the service we received at Belmont SG Petch.Victoria was very helpful and very efficient .We are very pleased with our new car.

Geoffrey Bell

Posted 1 year ago

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We were looked after from start to finish during the process of buying our new car.

Paul Buckley

Posted 1 year ago

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Fantastic friendly service with all the information needed to make a decision. Not pushy like some sales people, just give the information you need and leave the rest up to you.

Anonymous

Posted 1 year ago

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Really good customer service, they couldn't do enough

Paul Rutter

Posted 1 year ago

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The customer service was first class from booking a test drive to buying and taking delivery of the car . Overall a very positive experience .

Anonymous

Posted 1 year ago

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Excellent sales and service personnel That’s why I have recently changed my Mazda 3 for my 10th Mazda including 2 Mazda 2200 vans

Robin Middleton

Posted 1 year ago

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I bought my car from Adam grant and he was one of the better salesmen I have had And I have bought a few cars over the years I cannot be any happier with the service I have received so thank...

Anonymous

Posted 1 year ago

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We had a fantastic salesperson - Lewis Baird - he was very helpful and knowledgable not pushy in any way ( like some can be ) nothing was too much trouble for him. Everything was carried out expertly. All...

Helen Barras

Posted 1 year ago

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Had a problem understanding a sign on the dashboard was phoned back the same day to let me know what the problem was and didn't make me feel silly for asking

Janet Straker

Posted 1 year ago

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Fantastic service from start to finish. Very knowledgeable, patient and reassuring. Worked hard to ensure I got the best car for me and I am very pleased. Would recommend.

Melissa Dunn

Posted 1 year ago

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Ordered a Hyundai Ioniq electric over the phone, I was very happy with the deal. I was sent a personalised video of the car allowing me to see both the car, and to put a face to the salesman I...

Graham Mackay

Posted 1 year ago

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Thank you to Roger at S G Petch for helping the experience of buying a car to be a great one. There was no ‘sales pressure’ which is often the case in many garages. He was friendly, patient and professional...

Janice Cain

Posted 1 year ago

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Just a brief note to let you know we were very satisfied with the prompt service we received from your company when purchasing our new vehicle two weeks ago. Must mention also the professional touch added when Roger Crozier sent us...

David Brandling

Posted 1 year ago

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So far very pleased with our purchase, no hassle buying and no pressure forced on us.

Anonymous

Posted 1 year ago

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Service was excellent. Chris Phillips was very professional and helpful about motabilty without being pushy. He sorted every detail for me which was greatly appreciated.

Joseph Wilson

Posted 1 year ago

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From start to finish first class service from everyone involved. Our second purchase from you and won't be the last, what a brilliant organisation

Lisa Hawkes

Posted 1 year ago