Overall Rating

Excellent service from start to finish, Joseph Dowdall, Business Manager, very knowledgeable and experienced, professional, polite and patient. Made sure we were familiar and satisfied with our choice of car, and also arranged a good deal including trade in. The...

Graeme Barnes

Posted 1 day ago

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Refreshingly pleasant experience buying a car from Joseph at SGPetch. He could not have been more helpful and certainly went the extra mile. Thankyou.

John Pickering

Posted 1 week ago

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Professional and high quality service. Would highly recommend to friends & family.

Stephen Prendergast

Posted 2 weeks ago

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I find SG Petch friendly and caring , they never rush you and made sure i got the right card for my needs . They let me try my wheelchair in all the cars so that i got the right...

Caroline Leaf

Posted 1 month ago

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Local car sales and servicing with a 'family feel'. No hard sell with a range of vehicles.

Peter Monaghan

Posted 1 month ago

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We dealt with Les one of your elder statesmen who new his stuff inside out and gave fantastic customer service. Questions were asked and reply's were given honestly which is something of a rarity in these times but very welcome...

Sandra Warner

Posted 2 months ago

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Would have preferred a better price for my own vehicle which I part exchanged

Ian Cantrill

Posted 2 months ago

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A pleasant, helpful and friendly, yet professional buying experience.

Addison Snowball

Posted 3 months ago

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Very friendly staff, and lots of information and choices given

Christine Cutler

Posted 3 months ago

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Excellent initial sales ,very informative .warm and friendly sales person and would recommend . I couldn't meet service manager as it was a weekend so when our car mats had not arrived and were to collect at a later date...

Hazel Allinson

Posted 3 months ago

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Good punctual communication and information. Very friendly open approachable sales person ( Oliver at Richmond) Very helpful. He responded quickly to our vehicle request and requirements. Thanks Oliver

Maria Lingard

Posted 3 months ago

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A seamless transaction and I am very pleased with the Kia Sportage that I bought. Joseph Dowdall was very helpful and professional and explained the process well.

Martin Richardson

Posted 3 months ago

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Very easy to deal with. This is the first time I have dealt with the Richmond branch but I was very happy with the way I was treated. The test drive I was given was excellent and I had a...

Philip Anderson

Posted 3 months ago

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Thank you so much to Oliver White and all the friendly staff at SG Petch. You could not have been more helpful in your advice with my new car. I really enjoy driving my Kia, and will definatly return in...

Marianne Ellwood

Posted 3 months ago

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Oliver looked after us very well, giving us useful advice but never pressurising us to buy in any way. We were very impressed with his knowledge and attitude.

Cynthia Botterill

Posted 5 months ago

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Les from SG Petch Richmond was amazing. He explained everything and constantly updated me on progress. Even after picking the car up he rang to make sure everything was ok. Thank you Les

Jodie Housley

Posted 5 months ago

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A very pleasant experience buying my car from S G Petch. Very helpful and willing to make sure as a customer I was satisfied with my experience.

Anonymous

Posted 5 months ago

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With a daughter in Bath and a son in Oxford I needed a car that was reliable, economic on fuel and comfortable over a frequent round trip of 500 miles or so. SG Petch came up with the answer. ...

John Golds

Posted 5 months ago

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The salesman gave us confidence as well as a discount and an exchange for the old car

Alfred Rowntree

Posted 5 months ago

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Excellent and efficient customer service, the salesman even found out a teddy for our little girl, as we were in on xmas eve.

Anonymous

Posted 6 months ago

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Manager and sales man Les found my perfect car after spending time looking. Have always dealt with Richmond SG PETCH and would recommend them to anyone.

Kevin Curry

Posted 7 months ago

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This is the third car I’ve bought from SG Petch Richmond, I’ve also persuaded my wife and mother in law to buy a new car from here as well. The sales team are outstanding, no pressure, explain things in detail,...

Alan Barrett

Posted 7 months ago

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A very friendly company to deal with, very efficient and eager to please the customer, especially Joseph who deserves a special mention.

Ieuan Bishop

Posted 8 months ago

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The staff could not have been any nicer asked us what we want and we discussed in the office what we were looking for they had the exact car we wanted very very satisfied

Howard Stonebank

Posted 8 months ago

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We are delighted with the vehicle we bought from SG Petch and cannot fault them as a dealership. Darren was extremely helpful in making sure our purchase was as smooth as possible. He went out of his way to pick...

Anonymous

Posted 8 months ago

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Excellent service thanks again Oliver White

Janet Richardson

Posted 9 months ago

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Good service and friendly manner to be recommended

Graeme Ransom

Posted 9 months ago

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Very good experience and a fast turn around. We were looked after by Les who was very helpful and informative. I would highly recommend this dealership

Jessica Robertson

Posted 10 months ago

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Quick and efficient work done to the car very happy

Hayley Boswell

Posted 10 months ago

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My third car from SG Petch, friendly,local service.

Nigel Roberts

Posted 10 months ago

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Excellent service. Salesman able to offer exactly what i wanted.

Gordon Walker

Posted 11 months ago

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Service wonderful as ever Thanks to Joseph

Judith Martyn

Posted 11 months ago

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Salesperson (Oliver @ Richmond) was great. V informative, helpful, patient (I had endless questions).

Diane Wilson

Posted 1 year ago

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From Start to finish Les was honest and upfront. He made the buying process very easy and was most helpful. Les ensured I was kept up to date at all times. I would highly recommend SG Petch Richmond to anyone...

Peter Skelton

Posted 1 year ago

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Everyone was extremely helpful in getting my car ready and everything was explained at every stage. Well done Les!

Jane Clayton

Posted 1 year ago

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Friendly,personal service.

Ingrid Flower

Posted 1 year ago

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I was very pleased with the offers made on both my part exchange vehicle and the new purchase from SG Petch , Richmond. Whilst I think I paid a little more than I wanted , I believe that both parties...

Kevin Branigan

Posted 1 year ago

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professional and excellent customer service.

Anonymous

Posted 1 year ago

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Buying another car is significant step. SG Petch (Richmond) managed to make it a pleasant experience and I am very pleased with my new vehicle. They were able to reassure me that the vehicle had been properly maintained and generally...

Michael Chappell

Posted 1 year ago

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Friendly staff and helpful

Anonymous

Posted 1 year ago

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Very professional; much better deal than was offered online

Anonymous

Posted 1 year ago

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Simple process from start to finish. Joseph polite and informative throughout. Only hitch came with poor weather which can't be placed at dealers door. Would recommend.

Brian Halliday

Posted 1 year ago

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This is the second time I have bought a car from the Richmond branch, and as far as customer service goes, I really cant fault the staff. I had absolutely no intention of buying a new car, but because I...

Geoffrey Callen

Posted 1 year ago

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Joseph,is a really nice proffesional young man. This is how all business should operate.If you are looking at buying a new car,visit SG Petch at Richmond North Yorkshire.You will not be disappointed.And the service department, top draw.

Anonymous

Posted 1 year ago

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This was an enjoyable purchase. I now have a high quality vehicle that meets my needs and is comfortable to drive both for work and leisure. The approach and sales strategies from the firm were professional and thoughtful - no...

Morris Charlton

Posted 1 year ago

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I am very pleased with the service that your sales staff gave and also how easy it was to do deal on my pickup thanks c dale

Christopher Dale

Posted 1 year ago

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SG Petch were 1st class when I purchased my wonderful Kia Picanto and would recommend them to everyone

Kathleen Lye-Robinson

Posted 1 year ago

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Very friendly and happy to help

Anna Horsley

Posted 1 year ago

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There attention to detail and personal touch.

Stephen Baddon

Posted 1 year ago

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They were very attentive and informative and supported a discount.

Victoria Pearce

Posted 1 year ago

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Excellent customer service from start to finish of purchasing our new used car. Car was immaculate and we would use S.G. Petch again in the future without hesitation.

Christine Atkinson

Posted 1 year ago

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Great customer service from Oliver and the team at the Richmond branch - couldn’t have asked for anything more!

Alexander Bowie

Posted 1 year ago

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I have recently purchased a used Kia Sportage from your Richmond Branch, and must say that the whole transaction was a good experience and a pleasure from start to end. Your Sales Executive Joseph Dowdall was excellent to deal with...

Alan Fullerton

Posted 1 year ago

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From the moment We arrived Joseph was there to help. Throughout the entire process of buying a car from SG Petch Richmond The Staff were fantastic.... there was no pressure selling, they were honest, friendly and the price was very...

Christopher Tennant

Posted 1 year ago

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Friendly and Polite.

Kerry Greaves

Posted 1 year ago

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They always give exceptional service

Judith Martyn

Posted 1 year ago

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Staff were pleasant and gave advice throughout the process.

Nicholas

Posted 1 year ago

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We purchased a New Kia Sportage with the help of Joesph SG Petch Richmond. A Great experience from start to finish. All our concerns were answered promptly and professionally. I can honestly say this is the best car 🚗 purchase experience...

Derek

Posted 1 year ago

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From start to finish customer service was excellent. The sales executive Oliver White was most attentive and could not be more helpful.

Trevor Barker

Posted 1 year ago

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Quick professional service, will use again

Billy Conlin

Posted 1 year ago

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Joseph from Richmond branch was excellent, as being a previous customer he was able to offer help and advice.

Simon Archer

Posted 1 year ago

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Excellent staff and great service

Alan Thornton

Posted 1 year ago

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Good customer service. This was our third purchase. We were fully informed and everything was clearly explained. We were kept up to date with progress on our purchase and invited to return or visit as many times as required. Our...

Isaac Taylor

Posted 1 year ago

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Great customer service.Always friendly and helpful

Robert Cuthill

Posted 1 year ago

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All staff sales and service provided me with an excellent service.

James Goulthorpe

Posted 1 year ago

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The service was first class, Les Rudd couldn't have been more helpful. He explained the whole thing very well and when I called with another question, Les wasn't there so the sales manager went out of his way to ensure...

James Clace

Posted 1 year ago

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Friendly honest staff great car deals love our new car

Sarah Hilton

Posted 1 year ago

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I've already submitted a review..........

William Norrie

Posted 1 year ago

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Les worked very hard to find me a deal that I could afford. I am extremely happy with my car and the way I was treated whilst the negotiations were taking place.

Jane Clayton

Posted 1 year ago

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Friendly, no pressure, professional and helpful

Anonymous

Posted 1 year ago

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Friendly service - very happy with the car they sold me (Kia Rio).

Anonymous

Posted 1 year ago

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Excellent service - very helpful and knowledgeable staff. Provided better all round information and service than I ever received at Kia in Ripon (Picadilly Garage- I nearly didn't bother with another Kia despite the fact that I like the cars...

Anonymous

Posted 2 years ago

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They are friendly and very helpful . Les always spends as much time as you need and explains everything in detail . He makes good coffee too . I would nexer change to another garage as im fully satisfied with...

Caroline Leaf

Posted 2 years ago

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When I visited the Richmond showroom I received excellent advice on the options available to purchase a car. The staff - especially Oliver - are friendly and very helpful and I have felt comfortable contacting them with even the most...

Kim Kinsella

Posted 2 years ago

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Excellent customer service

Michael Robinson

Posted 2 years ago

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From the moment I walked in and made my initial enquiry to the moment I drove out in my new Land Rover I felt under no pressure or obligation, yet supported throughout. Impeccable service, great finance! Thanks Petch. Rachel Ewer....

Rachel Ewer

Posted 2 years ago

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Staff were very welcoming, professional and extremely helpful. I found exactly what I was looking for in my new car and they were great with my trade in vehicle as well.

Catherine Hewitt

Posted 2 years ago

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Excellent service, nice people and the cars aren't bad either.

Margaret Harvey

Posted 2 years ago

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They treated me so well

David Avi

Posted 2 years ago

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The salesman was a very pleasant chap who did not pressure us into buying something we didnt want. He simply guided us to a good deal on a used car and was very helpful in follow up conversations.

Anthony Hall

Posted 2 years ago

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I was very impressed at how helpful through staff were.

Geoff Dalby

Posted 2 years ago

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Good deal, good service, highly satisfied.

Jonathan Scott

Posted 2 years ago

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Very professional throughout the procedure! A pleasure to deal with the staff!

Ian Cordiner

Posted 2 years ago

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The best service...A class act... Recommended to all..

Peter Adams

Posted 2 years ago

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Went out of their way to be helpful

Geoffrey Drabble

Posted 2 years ago

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Bought a kia niro off them and from start to end the process was very smooth. Les was very nice and this is exactly how a salesman should be. He absolutely did not push the customer for any extras and...

Anonymous

Posted 2 years ago

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Nothing was too much trouble, very helpful and took time to explain in detail everything i asked them. very happy with my purchase good experience would recommend.

Margaret Wray

Posted 2 years ago

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Great customer service from Joseph

Lee Robinson

Posted 2 years ago

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The staff were very helpful and professional in their approach.The salesperson I dealt with mainly was polite and keen to answer all my questions in detail.It was a pleasure to do...

Rodney Isaac

Posted 2 years ago

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Excellent sales staff, very friendly and efficient,would highly recommend

Derek Hare

Posted 2 years ago

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The staff at S G Petch Richmond are always very helpful and go the extra mile.

Alan Donnelly

Posted 2 years ago

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Very good service very nice staff

Elizabeth Lowe

Posted 2 years ago

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I was happy with the warm and informal welcome I received from Joseph an Byron and the way our business was conducted

Peter Clarke

Posted 2 years ago

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Very friendly, relaxed atmosphere. Efficient sales team.

Alan Barrett

Posted 2 years ago

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very good customer service. friendly, polite and very helpful. much better than any other car salesroom ive been to.

Anonymous

Posted 2 years ago

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i was treated like a normal person by people who knew what they were doing.they did not behave like the stereotypical car salesmen you get in other showrooms

Robert Robinson

Posted 2 years ago

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They were very helpful, went out of there way to make sure buying a car was easy, gave us a great Deal, and the servicing pack we got was a great money saver.

Rachel Haystead

Posted 2 years ago

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Good service, product knowledge and response coupled with a fair trade-in deal.

Anonymous

Posted 2 years ago

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Good service & attention throughout the tranaction

David Pinder

Posted 2 years ago

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Good service and friendly helpful staff

Anonymous

Posted 2 years ago

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A totally professional experience both in the buying / selling process and the aftercare in doing the administration to change my cherished number plate and obtaining the tax refund .

Deryck Petty

Posted 2 years ago

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They are always pleased to see us and we are on first name terms. The service offered is above and beyond that provided by our previous car supplier.

John Capewell

Posted 2 years ago

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Friendly, helpful and a fair deal they pointed out a few very minor scuff marks on the door trim and arranged to have the trim replaced. Contacted by the service department a few days later and arranged to carry out...

David Ridley

Posted 2 years ago

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Les Rudd was fantastic. Very honest, patient and thorough, helping us to make the right choice of vehicle. A credit to the industry.

Sarah Halpin

Posted 2 years ago

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Delivered the car when they said they would and all hassle free

Anonymous

Posted 2 years ago

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Provided the right car, treat well and hand over of car was excellent, everything explained before driving off in new car.

Anonymous

Posted 2 years ago

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Warm greeting.No harassment.Felt at ease. No pressure. Understood transaction, even if matters had to be repeated!

Maureen Danby

Posted 2 years ago

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very good service

Dave Cook

Posted 2 years ago

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yes les at Richmond was very helpful through out the whole process . .

Sharon Robinson

Posted 2 years ago

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From the first introduction to handover of our vehicle we could not fault the service .

Gillian Wallace

Posted 3 years ago

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Extremely helpful staff at the Richmond branch. Service from Les and Byron was exceptional in terms of understanding my needs and delivering on everything agreed. Very pleased with my super new Kia. Thank you all.

Vivienne Gardner

Posted 3 years ago

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Excellent customer service. Provided everything to suit our needs cost ect. Highly recommended and a fantastic car.

Lee Calvy

Posted 3 years ago

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from start to finish we found the experience of buying our latest legacy very good. we found ruth to be very good and nothing was a problem for her, and the car is superb makes driving pleasure once a gain...

Raymond Coates

Posted 3 years ago

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Excellent, fair and patient service. Thank you.

Pippa Horrocks

Posted 3 years ago

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Excellent service, friendly, professional and informative. always phoned back when I had any questions, Joseph was a pleasures to deal with.

Chris Wade

Posted 3 years ago

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Fantastic service, very professional!! Highly recommended!! Thank you!!

Ian Cordiner

Posted 3 years ago

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From the moment we decided to buy a new car we thought of Steve Petch's dealership as we had had such good service from them when buying our last car, 6 years ago. Mr Rudd gave us lots of advise...

Clifford Bowes

Posted 3 years ago

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Excellent customer service

Peter Whitfield

Posted 3 years ago

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We were upgrading our KIA as it was now 8 years old as it had always been reliable we knew we wanted another KIA. The service we received from Joseph was very professional,he was polite and knowledgeable. On our first visit he...

Karen Banham

Posted 3 years ago

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Great service -the easiest car purchase we have made A great company to deal with

David

Posted 3 years ago

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Always had the most impeccable service from SGPetch (Richmond) over the years. All the staff in every department make you feel special, are friendly, polite, informative & professional. Cannot rate this dealership highly enough.

Terence

Posted 3 years ago

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From initial contact to Les Rudd via telephone through to my purchase of a new Kia Cee'd GT I have been extremely impressed with the excellent level of customer service from Les in Richmond, with good support from his boss...

Paul

Posted 3 years ago

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Very impressed with service, amazed at how quick and painless every thing was and how quickly we received the car. Very happy with everything. Staff also have a good sense of humour!!!

Graham Walker

Posted 4 years ago

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Great service from a very friendly and professional team. I have been using the service department for years and although only recently purchased a new car, have found the sales team have matched the excellent service that I have become used...

Stephen Flower

Posted 4 years ago

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Both sales and service staff were outstanding. Helpful but not pushy. Of particular mention should be Les Rudd an obliging and very knowledgable gentleman. A consummate professional.

John Smailes

Posted 4 years ago

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I am a highly satisfied customer and that's why I keep coming back.

Leonard Scott

Posted 4 years ago

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I ordered my new Kia Rio and part-exchanged my Picanto. No hassle. - I had phone call 4 days before my car was ready was to collect. Paperwork was efficiently dealt with and I'm happy with my purchase.

Ingrid Flower

Posted 4 years ago