Overall Rating

Very friendly .excellent salesman

William Young

Posted 18 hours ago

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very friendly and welcoming explained every thing in detail

Richard Rafferty

Posted 5 days ago

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the staff especially RYAN HILL who i dealt with were brilliant gave me all i needed to know

Kenneth Harvey

Posted 5 days ago

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Sales person very good but after sales is rubbish not helpful at all.would recommend the sales but not the service depth.

Miriam Patterson

Posted 6 days ago

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Good service all round. Sales team were good and didn' t feel pressured into making my decision. Car was ready to pick up when arranged.

Anonymous

Posted 1 month ago

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Excellent service from Connor Burrell at SG Petch, would recommend Connor for his expertise and knowledge of Hyundai cars especially the Hyundai Ioniq. Communication was fantastic and delivery was perfect. My trust in car dealerships has been restored with this outstanding...

Andrew Joyce

Posted 1 month ago

Overall Rating

Been very happy with our dealings with sg petch so much so we are currently in the process of buying one for our sone

Anonymous

Posted 2 months ago

Overall Rating

I was treated with respect and friendliness throughout the purchase procedure. Nothing was a problem and every possible piece of information was given and explained in detail. Every member of staff with whom I was in contact was courteous and extremely...

Anonymous

Posted 2 months ago

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Good service satisfied with all aspects of the sale and staff

Pat Ramshaw

Posted 2 months ago

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I couldn't have wished for any better treatment on my initial experience & purchase of a Hyundai i30N Performance @ SG Petch, Durham. Adam Grant has been such a brilliant representative of the company & always willing to assist in any...

Ryan Wilkinson

Posted 2 months ago

Overall Rating

very very good service from Mr Connor Burrell, I'm very happy with my new car, Thankyou Susan Key(Mrs.)

Susan Key

Posted 2 months ago

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Excellent service from SG Petch, Durham. Buying my new car was an absolute pleasure. Nothing was too much trouble. Will definitely be a returning customer.

Anonymous

Posted 2 months ago

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Been going to S G Petch in Durham for many years the salesman I have always dealt with Adam ,he is very good at his job and will continue to use them when I want to change my car.

George Rennie

Posted 2 months ago

Overall Rating

Excellent service all round. Very happy with our purchase

Anne Dugo

Posted 2 months ago

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Lovely car nice staff

Aimee Matthews

Posted 4 months ago

Overall Rating

Always been satisfied Good customer service

Anonymous

Posted 4 months ago

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Helpful, courteous,detailed and pleasant .

Voilet Moran

Posted 4 months ago

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Thank you to Mr A Copeland who made us welcome to look round your showroom and brought our car from Middlesbrough show room to let us look at it we were so happy with it and of course...

William Ward

Posted 4 months ago

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Very well looked after. Helpful.

Ian Watt

Posted 4 months ago

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Ryan, Roger and Adam from Durham provided excellent service on 8th February 2019. I was made to feel very welcome and they took time to make sure that I was buying the right car

Anonymous

Posted 4 months ago

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Very pleased with the service and help we received. Everything proceeded as we had been told by the salesman.

Robert Remmer

Posted 4 months ago

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Excellent service from knowledgeable sales staff. Very pleased with my new Electric Vehicle and will definitely return to this company for my future servicing and replacements.

Raymond Cooper

Posted 4 months ago

Overall Rating

Very professional and friendly atmosphere

John Clifford

Posted 4 months ago

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Never heard from anyone since picking up my car to check if everything is okay.

Miriam Patterson

Posted 4 months ago

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Excellent, helpful and friendly staff. Thanks to Richard and the team for delivering my sons new car to the house ready for his birthday.

Simon Wilkinson

Posted 4 months ago

Overall Rating

Professional helpful and courteous.

George Hodgson

Posted 5 months ago

Overall Rating

Brilliant service from everyone - especially Connor

Jeanette Sherwood

Posted 5 months ago

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We were delighted with the service we received at S.G. Petch. The sales representative Adam was extremely friendly, knowledgeable and a pleasure to deal with. We found the garage premises to be very pleasant. I would certainly recommend buying a...

Sarah Coley

Posted 5 months ago

Overall Rating

Excellent service, from beginning to end with friendly staff and good value

Hazel Thompson

Posted 6 months ago

Overall Rating

Great service. No pressure from professional sales staff!

Anonymous

Posted 7 months ago

Overall Rating

The service and curtesy was exceptional

Craig Critchley

Posted 7 months ago

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Adam in sales is brilliant

Elliott Keen

Posted 7 months ago

Overall Rating

Excellent customer service. The sales executive Andy Yates was professional and friendly he made the whole process easy and the car was ready for collection at the time agreed on my first visit

Norman Cowan

Posted 7 months ago

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Good, helpful car buying experience with Ryan.

Anonymous

Posted 7 months ago

Overall Rating

excellent service given by connor

Julie Brown

Posted 7 months ago

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I recently bought a new car from Petch and found the help and assistance from Chris, the salesman, to be very good. He obviously knew his stuff and dealt with my wife and I in a friendly and courteous manner,...

Derek Elston

Posted 7 months ago

Overall Rating

Well just to say what amazing service we had at SG Petch, in particular thank you to Connor Burrell.

Andrew Denholm

Posted 8 months ago

Overall Rating

Real good treatment in all department s

Joanne Wilkinson

Posted 8 months ago

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The customer service was first class from booking a test drive to buying and taking delivery of the car . Overall a very positive experience .

Anonymous

Posted 9 months ago

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I bought my car from Adam grant and he was one of the better salesmen I have had And I have bought a few cars over the years I cannot be any happier with the service I have received so thank...

Anonymous

Posted 9 months ago

Overall Rating

Had a problem understanding a sign on the dashboard was phoned back the same day to let me know what the problem was and didn't make me feel silly for asking

Janet Straker

Posted 9 months ago

Overall Rating

Ordered a Hyundai Ioniq electric over the phone, I was very happy with the deal. I was sent a personalised video of the car allowing me to see both the car, and to put a face to the salesman I...

Graham Mackay

Posted 9 months ago

Overall Rating

We had been looking for a car for some time. Needed something that ticked all the boxes. We eventually came up with the Tuscon but couldn't find the one with the right spec. Our trawl of the internet eventually found...

Shelagh Blower

Posted 10 months ago

Overall Rating

First class service from Adam and he new what he was talking about

Alfred Henderson

Posted 10 months ago

Overall Rating

very pleasant and friendly great service

Rebecca Dowson

Posted 10 months ago

Overall Rating

Sound practical advice.

Edmund Marchant

Posted 11 months ago

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Alan our salesman was brilliant and very knowledgable and helpful. He made the whole experience Wales and pleasant. The man who handled the handover of our old car with the new one was not he just seemed to want to...

Ashley Tennant

Posted 11 months ago

Overall Rating

Excellent service from Michael at SG Petch Durham. Everything that I requested was completed to my satisfaction. I would highly recommend.

Martin Rocks

Posted 11 months ago

Overall Rating

Excellent service was given by Lewis

Loretta Craig

Posted 1 year ago

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I was really happy at the support I received when changing my car.

Anonymous

Posted 1 year ago

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Good service with plenty of advice

John Davison

Posted 1 year ago

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They were great

Joshua Hunt

Posted 1 year ago

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Lewis was amazing! He got us the car we wanted and gave us a fair price on our p/x. Good the new car in a weeks time! Thank you very much!

Daniel Usvat

Posted 1 year ago

Overall Rating

I found the staff very pleasant and helpful, especially Chris Dunwell. My questions were answered and there was no persuasion or hard sell tactics to get me to purchase a vehicle which sells itself. I assure you I wouldn’t be...

Alyson Baty

Posted 1 year ago

Overall Rating

Very helpful and very polite they did everything we ask for

Roy Hope

Posted 1 year ago

Overall Rating

Service always kept me up to date on the purchase of my new car. Friendly staff.

Anonymous

Posted 1 year ago

Overall Rating

Dealt with Adam Grant in Hyundai sales for our new Ioniq Hybrid on Motability very nice honest and understanding he did everything he said he would and on time to boot. We had to travel up from Sheffield for the...

John Gray

Posted 1 year ago

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They provided a very good service & were very helpful.

Michael Swales

Posted 1 year ago

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Lewis, the Sales Advisor, gave us very helpful advice and was attentive to our needs.

Anonymous

Posted 1 year ago

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The staff involved were down to earth and clear in explaining the offer and its add ons. The offer itself was easily acceptable and the whole process has gone smoothly

Gordon Duckworth

Posted 1 year ago

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Sales assistant helpful, not pushy, after sales very good.

Christine Bills

Posted 1 year ago

Overall Rating

Professional. efficient and honest discussions and transaction.

Anonymous

Posted 1 year ago

Overall Rating

I have been buying cars from SG Petch for many years now and have always been very satisfied with the care and attention given. The salesmen never hurry you, you are allowed to take your time and do...

James Hall

Posted 1 year ago

Overall Rating

dealt with very well from start to finish ,nothing at all to complain about everything done on time etc by chris dunwell ,nice friendly chap even though hes from hull .

Eva Turner

Posted 1 year ago

Overall Rating

From the moment we stepped into the showroom we were treated with great respect, were not harassed, just helped when we asked for advice. When we decided on an Hyundai Tucson car we were encouraged to test drive one to...

Ian Dennison

Posted 1 year ago

Overall Rating

excellent value, communication and service.

Simon Peter Van Eeden

Posted 1 year ago

Overall Rating

Everyone I spoke to was very helpful. A great customer experience from SG Petch Durham.

Jean Shillito

Posted 1 year ago

Overall Rating

Been a customer for some years, both my wife and myself, an action which speaks for itself. Staff always helpful and fair, an attitude which is not always evident in the motor trade. Always had confidence to recommend S G Petch...

Alan Clavering

Posted 1 year ago

Overall Rating

The car is wonderful. The young man was kind.

Anonymous

Posted 1 year ago

Overall Rating

The very good friendly service from Connor was outstanding.

Maureen Ridgley

Posted 1 year ago

Overall Rating

Great service, very helpful sales and finance staff who made the transaction very smooth. I would be happy to recommend S G Petch for sales and service in future.

Elaine Watson

Posted 1 year ago

Overall Rating

SG Petch were very helpful when picking my new car would get future car from them

John Kitson

Posted 1 year ago

Overall Rating

Third car from this dealership. Great service from all departments. Thank you for making the sales process so easy.

Steven Platts

Posted 1 year ago

Overall Rating

Extremely happy with there service I received Alan was great and gave me advice when needed so helpful and friendly and wasn't just after the sale together we found the perfect car for me

Kerryann Hall

Posted 1 year ago

Overall Rating

S G Petch are a totally professional customer focused company and having purchased a used car from them, I will most certainly buy from them again.

Richard McMann

Posted 1 year ago

Overall Rating

I wanted to use a local dealer and went to SG Petch following a recommendation. I would go back to Petch as they were helpful and friendly making my purchase of a new car easy and efficient.

Alan Holmes

Posted 1 year ago

Overall Rating

No pressure on us to make a decision. No hovering over us. Very informative and pleasant salesman. Very good deal.

James Clark

Posted 1 year ago

Overall Rating

Just bought an ionic plug in, my second car from Petch. The service was first class. Very friendly staff, no pushy salespeople. Colin Hodgson a really friendly and helpful guy and so knowledgeable about the car explained every detail about...

Peter

Posted 1 year ago

Overall Rating

Simple and clear

Steven Turnbull

Posted 1 year ago

Overall Rating

Eric dealt with me very nicely Thank you Mrs graham

Ann Graham

Posted 1 year ago

Overall Rating

A very quick reliable service

Anonymous

Posted 1 year ago

Overall Rating

Helpful, pleasant staff.

Alan Clark

Posted 1 year ago

Overall Rating

Level of service from Adam Grant (salesman) was excellent

Derek English

Posted 1 year ago

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I was free to browse at leisure, no high-pressure salesmen.

Anonymous

Posted 1 year ago

Overall Rating

I bypassed my nearest Hyundai dealer to go to Petch as there are no hidden charges, extras or unnecessary sales pitch. Just honest, friendly & pleasant staff with fair deals & excellent after care.

Helen Mitchell

Posted 1 year ago

Overall Rating

Colin Hodgson- approched us on the fore court in a very friendly manner no pressure at all asked what we were looking for and left us too look around. We got our eye on a Hyundai X35 asked...

Julie Harrison

Posted 1 year ago

Overall Rating

Salesman Adam Grant made buying our new i20 a very enjoyable experiance with his easy and unforcefocefull manner plus his knowledge of the car. He also made sure we were competent with the details of the car before we drove...

Thomas Wardle

Posted 1 year ago

Overall Rating

My requirements were listened to and the car and the financing which were suggested were exactly what I wanted and needed. Each step was clearly explained and time was given for documentation to be read before signing.

Anonymous

Posted 1 year ago

Overall Rating

Fantastic car dealership. Eric who does motability is very welcoming and friendly.

Sarah Dowson

Posted 1 year ago

Overall Rating

Customer satisfaction

Alexander McVitie

Posted 1 year ago

Overall Rating

The salesman made me feel important as if I was the only one purchasing a car

Anonymous

Posted 1 year ago

Overall Rating

Great service given by Eric

George Colpitts

Posted 1 year ago

Overall Rating

Excellent service from Chris Dunwell in sales.

Karen Rowell

Posted 1 year ago

Overall Rating

Excellent service for buying and servicing.

Michael Costello

Posted 1 year ago

Overall Rating

I've just bought an Ioniq premium SE electric from the Durham branch of SG Petch. I think the service has been outstanding! I sent an email overnight and had a call back the following morning which was very efficient. ...

Thomas Backhouse

Posted 1 year ago

Overall Rating

Good service and relevant advice provided, very happy with the purchase.

Anonymous

Posted 1 year ago

Overall Rating

There was no pressure from the salesman Colin Hodgeson, who was excellent and very helpful all the way from us being the nosey tyre kicker to signing for the car. He went out of his way to be of...

David Battensby

Posted 1 year ago

Overall Rating

first class service as always with helpful advice

Keith Eliot

Posted 1 year ago

Overall Rating

The salesman was very patient, courteous and helpful.

Anonymous

Posted 1 year ago

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Professional, friendly and knowledgeable, without being pushy.

Anonymous

Posted 2 years ago

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Everything was fine,,courteous and helpful,all somewhat spoilt by the fact that the whole transaction took over one month because of various delays.

Edward Donnelly

Posted 2 years ago

Overall Rating

its the first car bought off sg petch ,impressed me with the extra fuel in the tank cheers for that alan

Alison Warris

Posted 2 years ago

Overall Rating

Excellent service again from Connor, his manager Danny also very good

Karen Dent

Posted 2 years ago

Overall Rating

Every time my wife and I visited S G Petch concerning the purchase of our new car we were made to feel like old friends and honoured guests. And at the end of it all we felt that we had...

Keith Pratt

Posted 2 years ago

Overall Rating

Great customer service.

Anonymous

Posted 2 years ago

Overall Rating

I received great attention and advice from Alan who helped me decide on best finance deal with no pushiness at all. My used vehicle was beautifully finished and valeted on collection. Really 1st class service - many thanks!

Anonymous

Posted 2 years ago

Overall Rating

Nice attitude to us and very helpfull

Leah Hewitson

Posted 2 years ago

Overall Rating

Adam made the purchase as smooth as possible, kept us updated regularly and nothing was a hassle. I'd recommend him to friends no problem.

Kay Coates

Posted 2 years ago

Overall Rating

100% commitment from your team.

Robert Parker

Posted 2 years ago

Overall Rating

Went out of their way to find a car that met my requirements. Salesman was easy to deal with when purchasing new car , good price for car traded in and delivery on time.

Jon Platten

Posted 2 years ago

Overall Rating

They gave me a deal I was happy with, as well as adding a few extras. This is the third i30 I have bought from their Durham Branch and, as always, their service was exemplary. Special thanks to...

Kathryn Standring

Posted 2 years ago

Overall Rating

Lovely frendly man .all staff smiling .very clean place

Jonathan Carrick

Posted 2 years ago

Overall Rating

Thank you for making the purchase of our daughter's i20 Coupe so easy - no wonder we keep coming back to you.

Lynn Wilkinson

Posted 2 years ago

Overall Rating

There was no pressure at all from the salesman Glen Anderson.He was very pleasant and had good knowledge about the car I wanted to purchase.He kept me up to date with regular phone calls about the car I ordered and...

Linda Mears

Posted 2 years ago

Overall Rating

Very good, friendly customer service. Thank you to Glen for a trouble free switch.

Hilary Atkinson

Posted 2 years ago

Overall Rating

Easy to talk to and explained all I needed to know about my new car

Ian Scott

Posted 2 years ago

Overall Rating

Excellent customer care and wonderful car ThNk you SG Petch

Hilary Clavering

Posted 2 years ago

Overall Rating

Kept me updated as to progress of securing a car. Approachable manner of both salesman and manager.

Wendy Bagnall

Posted 2 years ago

Overall Rating

Professional efficient staff who do what they say they will do and have a great product to sell and service

Alan Clavering

Posted 2 years ago

Overall Rating

Great service, a fair price and great customer service that goes beyond the purchase stage. Always felt valued as a customer - the best dealership I've experienced. The car is great as well!

Anonymous

Posted 2 years ago

Overall Rating

We were treated in a very friendly way and with respect by all staff would recommend SG Petch to anyone wanting to purchase a car

Joseph Hobson

Posted 2 years ago

Overall Rating

Really friendly staff, would recommend to anyone

Aimee Matthews

Posted 2 years ago

Overall Rating

Customer service both pre and post purchase was excellent. Connor was helpful in understanding and meeting my vehicle needs.

Anonymous

Posted 2 years ago

Overall Rating

Been a SG Petch customer for over 20 years and visited to browse, Derrick Henderson asked us if he could be of assistance we told him what we were looking for and we could not have found a more helpful...

Robert Coates

Posted 2 years ago

Overall Rating

Very helpful and friendly staff. They dealt with all questions and queries quickly and efficiently. There was one minor hiccup that was swiftly resolved to my complete satisfaction.

Jonathan Percy

Posted 2 years ago

Overall Rating

THE SALESMAN ERIC IS ALWAYS 100 % I HAVE HAD 6 NEW HYUNDAIS FROM HIM...

Thomas Bowes

Posted 2 years ago

Overall Rating

Excellent service throughout the process of buying my car. Regular contact without being pushy - no hard sell. Answered all my questions knowledgeably. Test drives arranged without any hassle. Undertook some extra work at no cost to me. Made buying...

Ian Heginbottom

Posted 2 years ago

Overall Rating

Got a great deal

Patrick O

Posted 2 years ago

Overall Rating

the hyundai salesperson was great,sorted a car out quickly for us and attended to our needs efficiently.

Jeanette Robinson

Posted 2 years ago

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I was satisfied with the service i received.

John Hildreth

Posted 2 years ago

Overall Rating

Amazing friendly staff sarah is amazing nothing was a problem thanks for a loverly experience

Lindsey Backhouse

Posted 2 years ago

Overall Rating

Excellent friendly service. Car ready as promised, free extras provided. Documentation done quickly and efficiently.

Jacob Dreyer

Posted 2 years ago

Overall Rating

As always, fantastic service from Eric. Very helpful and professional with a great personality. He makes buying a new car enjoyable and he's the main reason we returned to SG Petch.

Hugh Kitching

Posted 2 years ago

Overall Rating

attentioin to detail Explaination of product to questions Well presented and coutious Delivered on time

Eric Cheetham

Posted 2 years ago

Overall Rating

Friendly helpful service

Lydia Atcheson

Posted 2 years ago

Overall Rating

Eric Cheetham keeps in touch on a regular basis. When you arrive at Reception, you always made welcomed by all Staff and if you have any problems/questions S G Petch are always there to help.

Jill Slough

Posted 2 years ago

Overall Rating

From start to finish our experience could not be faulted. Everything was very straight forward and carried out in a very friendly but professional manner

Lynne Muncaster

Posted 2 years ago

Overall Rating

Good friendly salesman nothing was problem questions answered very professionally

Brian Blench

Posted 2 years ago

Overall Rating

Great pre and after sales service

Anonymous

Posted 2 years ago

Overall Rating

No excessive fuss. Listened to our wants and sorted them professionally. Adam was superb.

Lynne Willis

Posted 2 years ago

Overall Rating

sService was good but I feel was let down by promises made after sales as the salesman said he would ring me a few days after I picked car up to see how I was managing this never materialised and...

Audrey Petre

Posted 2 years ago

Overall Rating

Very friendly courteous salesman - not forced or rushed into making any decisions - everything explained fully and clearly

Lesley Mavin

Posted 2 years ago

Overall Rating

Fantastic service from the sales representative.

Tracey Baines

Posted 2 years ago

Overall Rating

Staff respectful and helpfull

Edmund Marchant

Posted 2 years ago

Overall Rating

From looking to buy a Hyundai Tucson to actually buying one my experience with SG Petch has been perfect from start to finish. Friendly staff all willing to help with any inquiries, and only 6 days from choosing my new...

Colin Robson

Posted 2 years ago

Overall Rating

Nothing was a problem, and Eric Cheetham could not do enough for us,

Karon Willis

Posted 2 years ago

Overall Rating

They sold us a car without any pressure.

Alfred Henderson

Posted 2 years ago

Overall Rating

Great friendly service will no pressure.

Danny Pearson

Posted 2 years ago

Overall Rating

World class customer service the sales person Eric went out of his way to build a relationship with my wife and I he was more concerned in giving us what we wanted not only in the short term for a...

Keith Mc Dowell

Posted 2 years ago

Overall Rating

Nothing was to much trouble, they were very helpful.

Whitfield Welsh

Posted 2 years ago

Overall Rating

I can't say any more than they couldn't of been any more helpful than they were.

Joseph Rogerson

Posted 2 years ago

Overall Rating

Great service very friendly staff

Catherine Macdonald

Posted 2 years ago

Overall Rating

Very helpful & friendly staff, clean showroom & didn't feel pressured in2 buying the car. The salesman offered other deals of interest aswell..

Stephen Wood

Posted 2 years ago

Overall Rating

Perfect

Trevor Cholewa

Posted 2 years ago

Overall Rating

Excellent service from Darren. 1st class. Nothing is a trouble to him. Very helpful and very nice. Excellent customer service.

Jennifer Blackmore

Posted 2 years ago

Overall Rating

Very good staff helpful in every way this is my third new car from sg petch Durham if u go knowing what u want and keep what price u want to spend in mind they will do there...

Gary Bates

Posted 3 years ago

Overall Rating

Great staff-very friendly, knowledgeable, helpful. Work to get a deal that works for you without feeling like you are being pressured into it.

Amy Bottle

Posted 3 years ago

Overall Rating

Dave Ross was extremely helpful and efficient with an excellent customer service approach. He made renewing the car easy and enjoyable. thanks Rahim

Rahim Mehrjoo

Posted 3 years ago

Overall Rating

The salespeople were very helpful and the idea of sending a video of my Tucson to my wife by Richard McGookin was excellent. The purchase 3 days to collecting my new vehicle was outstanding if unexpected. The only area I...

Robert Hails

Posted 3 years ago

Overall Rating

Eric treated use with care and respect took his time showed use around or new car explained every thing we left feeling very satisfied would recommend you to our friends Thank you Keith and joanne hunt...

Keith Hunt

Posted 3 years ago

Overall Rating

lovely sales man, quick and easy to talk too , delivery super , service, very good ...follow up not so good didn't reply to calls when they said they would...disappointing having to chase them up ..

Paula Mollon

Posted 3 years ago

Overall Rating

The sales woman Leanne was excellent. She really did make the difference between buying from SG Petch and another dealer. Very friendly and professional and she knew her stuff. I can't praise her enough.

Gary Dickson

Posted 3 years ago

Overall Rating

very friendly , no pushy sales people, able to put your point of view over without being put down. not pressurised to buy something you cannot afford.

Christine Stuttard

Posted 3 years ago

Overall Rating

Connor our salesman was fantastic, could not fault him. The manager needs to go back to basics and realise that a car can be a huge outlay and be more approachable and show care and friendliness, just as Connor did. We are...

Karen Dent

Posted 3 years ago

Overall Rating

I find S G Petch and the people who work for them in their Durham branch to be like one big happy bunch who like working together .I play golf and have recommended them to all my golfing friends...

George Rennie

Posted 3 years ago

Overall Rating

Very satisfied with the way we were sold the car all our questions were answered with patience and clearly.We were never pressured and were allowed to be completely satisfied with our choice.

Derek Snowden

Posted 3 years ago