Overall Rating

The customer service was first class from booking a test drive to buying and taking delivery of the car . Overall a very positive experience .

Anonymous

Posted 2 weeks ago

Overall Rating

I bought my car from Adam grant and he was one of the better salesmen I have had And I have bought a few cars over the years I cannot be any happier with the service I have received so thank...

Anonymous

Posted 2 weeks ago

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Had a problem understanding a sign on the dashboard was phoned back the same day to let me know what the problem was and didn't make me feel silly for asking

Janet Straker

Posted 3 weeks ago

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Ordered a Hyundai Ioniq electric over the phone, I was very happy with the deal. I was sent a personalised video of the car allowing me to see both the car, and to put a face to the salesman I...

Graham Mackay

Posted 3 weeks ago

Overall Rating

We had been looking for a car for some time. Needed something that ticked all the boxes. We eventually came up with the Tuscon but couldn't find the one with the right spec. Our trawl of the internet eventually found...

Shelagh Blower

Posted 1 month ago

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First class service from Adam and he new what he was talking about

Alfred Henderson

Posted 1 month ago

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very pleasant and friendly great service

Rebecca Dowson

Posted 1 month ago

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Sound practical advice.

Edmund Marchant

Posted 2 months ago

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Alan our salesman was brilliant and very knowledgable and helpful. He made the whole experience Wales and pleasant. The man who handled the handover of our old car with the new one was not he just seemed to want to...

Ashley Tennant

Posted 3 months ago

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Excellent service from Michael at SG Petch Durham. Everything that I requested was completed to my satisfaction. I would highly recommend.

Martin Rocks

Posted 3 months ago

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Excellent service was given by Lewis

Loretta Craig

Posted 4 months ago

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I was really happy at the support I received when changing my car.

Anonymous

Posted 5 months ago

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Good service with plenty of advice

John Davison

Posted 5 months ago

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They were great

Joshua Hunt

Posted 5 months ago

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Lewis was amazing! He got us the car we wanted and gave us a fair price on our p/x. Good the new car in a weeks time! Thank you very much!

Daniel Usvat

Posted 5 months ago

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I found the staff very pleasant and helpful, especially Chris Dunwell. My questions were answered and there was no persuasion or hard sell tactics to get me to purchase a vehicle which sells itself. I assure you I wouldn’t be...

Alyson Baty

Posted 5 months ago

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Very helpful and very polite they did everything we ask for

Roy Hope

Posted 5 months ago

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Service always kept me up to date on the purchase of my new car. Friendly staff.

Anonymous

Posted 5 months ago

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Dealt with Adam Grant in Hyundai sales for our new Ioniq Hybrid on Motability very nice honest and understanding he did everything he said he would and on time to boot. We had to travel up from Sheffield for the...

John Gray

Posted 5 months ago

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They provided a very good service & were very helpful.

Michael Swales

Posted 5 months ago

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Lewis, the Sales Advisor, gave us very helpful advice and was attentive to our needs.

Anonymous

Posted 5 months ago

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The staff involved were down to earth and clear in explaining the offer and its add ons. The offer itself was easily acceptable and the whole process has gone smoothly

Gordon Duckworth

Posted 6 months ago

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Sales assistant helpful, not pushy, after sales very good.

Christine Bills

Posted 7 months ago

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Professional. efficient and honest discussions and transaction.

Anonymous

Posted 7 months ago

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I have been buying cars from SG Petch for many years now and have always been very satisfied with the care and attention given. The salesmen never hurry you, you are allowed to take your time and do...

James Hall

Posted 7 months ago

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dealt with very well from start to finish ,nothing at all to complain about everything done on time etc by chris dunwell ,nice friendly chap even though hes from hull .

Eva Turner

Posted 7 months ago

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From the moment we stepped into the showroom we were treated with great respect, were not harassed, just helped when we asked for advice. When we decided on an Hyundai Tucson car we were encouraged to test drive one to...

Ian Dennison

Posted 7 months ago

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excellent value, communication and service.

Simon Peter Van Eeden

Posted 7 months ago

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Everyone I spoke to was very helpful. A great customer experience from SG Petch Durham.

Jean Shillito

Posted 7 months ago

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Been a customer for some years, both my wife and myself, an action which speaks for itself. Staff always helpful and fair, an attitude which is not always evident in the motor trade. Always had confidence to recommend S G Petch...

Alan Clavering

Posted 8 months ago

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The car is wonderful. The young man was kind.

Anonymous

Posted 8 months ago

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The very good friendly service from Connor was outstanding.

Maureen Ridgley

Posted 8 months ago

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Great service, very helpful sales and finance staff who made the transaction very smooth. I would be happy to recommend S G Petch for sales and service in future.

Elaine Watson

Posted 8 months ago

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SG Petch were very helpful when picking my new car would get future car from them

John Kitson

Posted 8 months ago

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Third car from this dealership. Great service from all departments. Thank you for making the sales process so easy.

Steven Platts

Posted 9 months ago

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Extremely happy with there service I received Alan was great and gave me advice when needed so helpful and friendly and wasn't just after the sale together we found the perfect car for me

Kerryann Hall

Posted 9 months ago

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S G Petch are a totally professional customer focused company and having purchased a used car from them, I will most certainly buy from them again.

Richard McMann

Posted 10 months ago

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I wanted to use a local dealer and went to SG Petch following a recommendation. I would go back to Petch as they were helpful and friendly making my purchase of a new car easy and efficient.

Alan Holmes

Posted 10 months ago

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No pressure on us to make a decision. No hovering over us. Very informative and pleasant salesman. Very good deal.

James Clark

Posted 10 months ago

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Just bought an ionic plug in, my second car from Petch. The service was first class. Very friendly staff, no pushy salespeople. Colin Hodgson a really friendly and helpful guy and so knowledgeable about the car explained every detail about...

Peter

Posted 11 months ago

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Simple and clear

Steven Turnbull

Posted 11 months ago

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Eric dealt with me very nicely Thank you Mrs graham

Ann Graham

Posted 11 months ago

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A very quick reliable service

Anonymous

Posted 11 months ago

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Helpful, pleasant staff.

Alan Clark

Posted 11 months ago

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Level of service from Adam Grant (salesman) was excellent

Derek English

Posted 11 months ago

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I was free to browse at leisure, no high-pressure salesmen.

Anonymous

Posted 1 year ago

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I bypassed my nearest Hyundai dealer to go to Petch as there are no hidden charges, extras or unnecessary sales pitch. Just honest, friendly & pleasant staff with fair deals & excellent after care.

Helen Mitchell

Posted 1 year ago

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Colin Hodgson- approched us on the fore court in a very friendly manner no pressure at all asked what we were looking for and left us too look around. We got our eye on a Hyundai X35 asked...

Julie Harrison

Posted 1 year ago

Overall Rating

Salesman Adam Grant made buying our new i20 a very enjoyable experiance with his easy and unforcefocefull manner plus his knowledge of the car. He also made sure we were competent with the details of the car before we drove...

Thomas Wardle

Posted 1 year ago

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My requirements were listened to and the car and the financing which were suggested were exactly what I wanted and needed. Each step was clearly explained and time was given for documentation to be read before signing.

Anonymous

Posted 1 year ago

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Fantastic car dealership. Eric who does motability is very welcoming and friendly.

Sarah Dowson

Posted 1 year ago

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Customer satisfaction

Alexander McVitie

Posted 1 year ago

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The salesman made me feel important as if I was the only one purchasing a car

Anonymous

Posted 1 year ago

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Great service given by Eric

George Colpitts

Posted 1 year ago

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Excellent service from Chris Dunwell in sales.

Karen Rowell

Posted 1 year ago

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Excellent service for buying and servicing.

Michael Costello

Posted 1 year ago

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I've just bought an Ioniq premium SE electric from the Durham branch of SG Petch. I think the service has been outstanding! I sent an email overnight and had a call back the following morning which was very efficient. ...

Thomas Backhouse

Posted 1 year ago

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Good service and relevant advice provided, very happy with the purchase.

Anonymous

Posted 1 year ago

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There was no pressure from the salesman Colin Hodgeson, who was excellent and very helpful all the way from us being the nosey tyre kicker to signing for the car. He went out of his way to be of...

David Battensby

Posted 1 year ago

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first class service as always with helpful advice

Keith Eliot

Posted 1 year ago

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The salesman was very patient, courteous and helpful.

Anonymous

Posted 1 year ago

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Professional, friendly and knowledgeable, without being pushy.

Anonymous

Posted 1 year ago

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Everything was fine,,courteous and helpful,all somewhat spoilt by the fact that the whole transaction took over one month because of various delays.

Edward Donnelly

Posted 1 year ago

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its the first car bought off sg petch ,impressed me with the extra fuel in the tank cheers for that alan

Alison Warris

Posted 1 year ago

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Excellent service again from Connor, his manager Danny also very good

Karen Dent

Posted 1 year ago

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Every time my wife and I visited S G Petch concerning the purchase of our new car we were made to feel like old friends and honoured guests. And at the end of it all we felt that we had...

Keith Pratt

Posted 1 year ago

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Great customer service.

Anonymous

Posted 1 year ago

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I received great attention and advice from Alan who helped me decide on best finance deal with no pushiness at all. My used vehicle was beautifully finished and valeted on collection. Really 1st class service - many thanks!

Anonymous

Posted 1 year ago

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Nice attitude to us and very helpfull

Leah Hewitson

Posted 1 year ago

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Adam made the purchase as smooth as possible, kept us updated regularly and nothing was a hassle. I'd recommend him to friends no problem.

Kay Coates

Posted 1 year ago

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100% commitment from your team.

Robert Parker

Posted 1 year ago

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Went out of their way to find a car that met my requirements. Salesman was easy to deal with when purchasing new car , good price for car traded in and delivery on time.

Jon Platten

Posted 1 year ago

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They gave me a deal I was happy with, as well as adding a few extras. This is the third i30 I have bought from their Durham Branch and, as always, their service was exemplary. Special thanks to...

Kathryn Standring

Posted 1 year ago

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Lovely frendly man .all staff smiling .very clean place

Jonathan Carrick

Posted 1 year ago

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Thank you for making the purchase of our daughter's i20 Coupe so easy - no wonder we keep coming back to you.

Lynn Wilkinson

Posted 1 year ago

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There was no pressure at all from the salesman Glen Anderson.He was very pleasant and had good knowledge about the car I wanted to purchase.He kept me up to date with regular phone calls about the car I ordered and...

Linda Mears

Posted 1 year ago

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Very good, friendly customer service. Thank you to Glen for a trouble free switch.

Hilary Atkinson

Posted 1 year ago

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Easy to talk to and explained all I needed to know about my new car

Ian Scott

Posted 1 year ago

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Excellent customer care and wonderful car ThNk you SG Petch

Hilary Clavering

Posted 1 year ago

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Kept me updated as to progress of securing a car. Approachable manner of both salesman and manager.

Wendy Bagnall

Posted 1 year ago

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Professional efficient staff who do what they say they will do and have a great product to sell and service

Alan Clavering

Posted 1 year ago

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Great service, a fair price and great customer service that goes beyond the purchase stage. Always felt valued as a customer - the best dealership I've experienced. The car is great as well!

Anonymous

Posted 1 year ago

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We were treated in a very friendly way and with respect by all staff would recommend SG Petch to anyone wanting to purchase a car

Joseph Hobson

Posted 1 year ago

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Really friendly staff, would recommend to anyone

Aimee Matthews

Posted 1 year ago

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Customer service both pre and post purchase was excellent. Connor was helpful in understanding and meeting my vehicle needs.

Anonymous

Posted 1 year ago

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Been a SG Petch customer for over 20 years and visited to browse, Derrick Henderson asked us if he could be of assistance we told him what we were looking for and we could not have found a more helpful...

Robert Coates

Posted 1 year ago

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Very helpful and friendly staff. They dealt with all questions and queries quickly and efficiently. There was one minor hiccup that was swiftly resolved to my complete satisfaction.

Jonathan Percy

Posted 1 year ago

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THE SALESMAN ERIC IS ALWAYS 100 % I HAVE HAD 6 NEW HYUNDAIS FROM HIM...

Thomas Bowes

Posted 1 year ago

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Excellent service throughout the process of buying my car. Regular contact without being pushy - no hard sell. Answered all my questions knowledgeably. Test drives arranged without any hassle. Undertook some extra work at no cost to me. Made buying...

Ian Heginbottom

Posted 1 year ago

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Got a great deal

Patrick O

Posted 1 year ago

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the hyundai salesperson was great,sorted a car out quickly for us and attended to our needs efficiently.

Jeanette Robinson

Posted 1 year ago

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I was satisfied with the service i received.

John Hildreth

Posted 1 year ago

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Amazing friendly staff sarah is amazing nothing was a problem thanks for a loverly experience

Lindsey Backhouse

Posted 1 year ago

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Excellent friendly service. Car ready as promised, free extras provided. Documentation done quickly and efficiently.

Jacob Dreyer

Posted 1 year ago

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As always, fantastic service from Eric. Very helpful and professional with a great personality. He makes buying a new car enjoyable and he's the main reason we returned to SG Petch.

Hugh Kitching

Posted 1 year ago

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attentioin to detail Explaination of product to questions Well presented and coutious Delivered on time

Eric Cheetham

Posted 1 year ago

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Friendly helpful service

Lydia Atcheson

Posted 1 year ago

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Eric Cheetham keeps in touch on a regular basis. When you arrive at Reception, you always made welcomed by all Staff and if you have any problems/questions S G Petch are always there to help.

Jill Slough

Posted 1 year ago

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From start to finish our experience could not be faulted. Everything was very straight forward and carried out in a very friendly but professional manner

Lynne Muncaster

Posted 1 year ago

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Good friendly salesman nothing was problem questions answered very professionally

Brian Blench

Posted 1 year ago

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Great pre and after sales service

Anonymous

Posted 1 year ago

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No excessive fuss. Listened to our wants and sorted them professionally. Adam was superb.

Lynne Willis

Posted 1 year ago

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sService was good but I feel was let down by promises made after sales as the salesman said he would ring me a few days after I picked car up to see how I was managing this never materialised and...

Audrey Petre

Posted 1 year ago

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Very friendly courteous salesman - not forced or rushed into making any decisions - everything explained fully and clearly

Lesley Mavin

Posted 1 year ago

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Fantastic service from the sales representative.

Tracey Baines

Posted 2 years ago

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Staff respectful and helpfull

Edmund Marchant

Posted 2 years ago

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From looking to buy a Hyundai Tucson to actually buying one my experience with SG Petch has been perfect from start to finish. Friendly staff all willing to help with any inquiries, and only 6 days from choosing my new...

Colin Robson

Posted 2 years ago

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Nothing was a problem, and Eric Cheetham could not do enough for us,

Karon Willis

Posted 2 years ago

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They sold us a car without any pressure.

Alfred Henderson

Posted 2 years ago

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Great friendly service will no pressure.

Danny Pearson

Posted 2 years ago

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World class customer service the sales person Eric went out of his way to build a relationship with my wife and I he was more concerned in giving us what we wanted not only in the short term for a...

Keith Mc Dowell

Posted 2 years ago

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Nothing was to much trouble, they were very helpful.

Whitfield Welsh

Posted 2 years ago

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I can't say any more than they couldn't of been any more helpful than they were.

Joseph Rogerson

Posted 2 years ago

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Great service very friendly staff

Catherine Macdonald

Posted 2 years ago

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Very helpful & friendly staff, clean showroom & didn't feel pressured in2 buying the car. The salesman offered other deals of interest aswell..

Stephen Wood

Posted 2 years ago

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Perfect

Trevor Cholewa

Posted 2 years ago

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Excellent service from Darren. 1st class. Nothing is a trouble to him. Very helpful and very nice. Excellent customer service.

Jennifer Blackmore

Posted 2 years ago

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Very good staff helpful in every way this is my third new car from sg petch Durham if u go knowing what u want and keep what price u want to spend in mind they will do there...

Gary Bates

Posted 2 years ago

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Great staff-very friendly, knowledgeable, helpful. Work to get a deal that works for you without feeling like you are being pressured into it.

Amy Bottle

Posted 2 years ago

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Dave Ross was extremely helpful and efficient with an excellent customer service approach. He made renewing the car easy and enjoyable. thanks Rahim

Rahim Mehrjoo

Posted 2 years ago

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The salespeople were very helpful and the idea of sending a video of my Tucson to my wife by Richard McGookin was excellent. The purchase 3 days to collecting my new vehicle was outstanding if unexpected. The only area I...

Robert Hails

Posted 2 years ago

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Eric treated use with care and respect took his time showed use around or new car explained every thing we left feeling very satisfied would recommend you to our friends Thank you Keith and joanne hunt...

Keith Hunt

Posted 2 years ago

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lovely sales man, quick and easy to talk too , delivery super , service, very good ...follow up not so good didn't reply to calls when they said they would...disappointing having to chase them up ..

Paula Mollon

Posted 2 years ago

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The sales woman Leanne was excellent. She really did make the difference between buying from SG Petch and another dealer. Very friendly and professional and she knew her stuff. I can't praise her enough.

Gary Dickson

Posted 2 years ago

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very friendly , no pushy sales people, able to put your point of view over without being put down. not pressurised to buy something you cannot afford.

Christine Stuttard

Posted 2 years ago

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Connor our salesman was fantastic, could not fault him. The manager needs to go back to basics and realise that a car can be a huge outlay and be more approachable and show care and friendliness, just as Connor did. We are...

Karen Dent

Posted 2 years ago

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I find S G Petch and the people who work for them in their Durham branch to be like one big happy bunch who like working together .I play golf and have recommended them to all my golfing friends...

George Rennie

Posted 2 years ago

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Very satisfied with the way we were sold the car all our questions were answered with patience and clearly.We were never pressured and were allowed to be completely satisfied with our choice.

Derek Snowden

Posted 2 years ago