Overall Rating

Once contact had been established with the dealership, the experience was overwhelmingly positive from start to finish. The staff were professional and friendly, worked hard to meet my requirements, provided comprehensive information at every stage and delivered what they said...

Kenneth Hazelwood

Posted 3 days ago

Overall Rating

After 3 or 4 thoroughly disappointing interactions with various dealerships and individual car sales people - what had started out as an exciting pleasant experience, quickly nose-dived into almost torment dealing with utter dimwits intent on TRYING to pull the...

Anonymous

Posted 4 days ago

Overall Rating

Very helpful and good service

Anonymous

Posted 4 days ago

Overall Rating

Had a fabulous experience buying my new Mazda 2 with Victoria and Derek at SGpetch Durham - great deal lovely hospitality and follow - up - would recommend

Anonymous

Posted 4 days ago

Overall Rating

The sales team at Mazda Durham are professional and helpful, and most importantly willing to do a good deal that suits both sides.

Anonymous

Posted 1 month ago

Overall Rating

We are very pleased with the service we received at Belmont SG Petch.Victoria was very helpful and very efficient .We are very pleased with our new car.

Geoffrey Bell

Posted 1 month ago

Overall Rating

Excellent sales and service personnel That’s why I have recently changed my Mazda 3 for my 10th Mazda including 2 Mazda 2200 vans

Robin Middleton

Posted 1 month ago

Overall Rating

Thank you to Roger at S G Petch for helping the experience of buying a car to be a great one. There was no ‘sales pressure’ which is often the case in many garages. He was friendly, patient and professional...

Janice Cain

Posted 1 month ago

Overall Rating

So far very pleased with our purchase, no hassle buying and no pressure forced on us.

Anonymous

Posted 1 month ago

Overall Rating

Very helpful and understanding what I wanted, explained things I didn't understand

Amanda Thompson

Posted 2 months ago

Overall Rating

The staff are warm, friendly and very knowledgeable. I did not feel pressurised to make any specific decisions with the options made to me.

Robert Graham

Posted 4 months ago

Overall Rating

Excellent service friendly staff don't push you into buying a car

Caitlyn Skeoch

Posted 4 months ago

Overall Rating

Good sales, good finance deal, made to feel a valued customer. Would have been a higher award but I had to return the car 2 days after I got it to repair a wing mirror.

Lee Rounds

Posted 5 months ago

Overall Rating

very happy

Ian Larnach

Posted 5 months ago

Overall Rating

EXCELLENT SALESMEN EXCELLENT CUSTOMER SERVICE NOTHING IS TO MUCH TROUBLE

Grace Houghton

Posted 6 months ago

Overall Rating

I was well looked after throughout the car buying process. Kept up to date frequently on the progress and everything went smoothly.

Peter Smith

Posted 6 months ago

Overall Rating

Slick and friendly service

David Austin

Posted 6 months ago

Overall Rating

Friendly relaxed atmosphere, listened to our requests to make a satisfactory deal.

Anthony Emmerson

Posted 6 months ago

Overall Rating

Excellent service from Alan Copeland that made the transaction simple and very straight forward.

Thomas Heslop

Posted 6 months ago

Overall Rating

The salesman, Alan Copeland, was very professional and friendly and provided a first class service. I would be happy to continue dealing with SG Petch in the future.

Ken Hall

Posted 6 months ago

Overall Rating

Great service very happy

Elisabeth Brown

Posted 6 months ago

Overall Rating

Good service and helpful.

Emily Andrew

Posted 6 months ago

Overall Rating

Provided an excellent bespoke service that put the customer first. Purchased 2 cars from the Mazda garage and both have been excellent, the sales aren’t pushy but are very friendly and accommodating, big shout out to Darren (Daz) who has...

John Faulkner

Posted 6 months ago

Overall Rating

We got a great deal and the experience of buying the car was made pleasurable not stressful thanks to Daz who couldn't do enough for us

Ian Howlett

Posted 6 months ago

Overall Rating

Bought several cars from S G Petch, everyone hassle free, Alan Copeland always happy to help, good salesman & friendly to be honest all the Mazda sales are.

Leslie Armstrong

Posted 6 months ago

Overall Rating

Very helpful, dealt with in a timely manner. Plesent and easy to get on with.

Anonymous

Posted 6 months ago

Overall Rating

Buying the car and trading in the old one was trouble free and agreeing a deal was a good experience.

Robert Walton

Posted 8 months ago

Overall Rating

Always good to deal with. Nothing is any trouble to them.

Ken Hope

Posted 8 months ago

Overall Rating

Sourced the car that I wanted at a price I was happy with.

David Oliver

Posted 8 months ago

Overall Rating

Great customer service very friendly staff and nice environment. It would have been nice to have car mats included as there are studs visible to fit them

Anonymous

Posted 8 months ago

Overall Rating

very friendly informative salesperson, with good knowledge of the product. Never pressured into buying car. Left up myself to decide, which I apprecaited

James Taylor

Posted 9 months ago

Overall Rating

Very helpful, courteous, friendly service given without any pressure. Sales transaction well explained and carried out smoothly as was the hand over of the car.

John Blakey

Posted 10 months ago

Overall Rating

Nice car & good service from Lewis. He found us a higher spec car for less money after we took too long to decide on the car we were interested in.

James Taylor

Posted 10 months ago

Overall Rating

Great service, no pushy sales stuff. Walked in looking for a new Mazda MX5 RF and thats what i got. Even provided the same model as a courtesy car for the brief wait to pick it up. Could not ask...

David Pears

Posted 10 months ago

Overall Rating

Salesman service, Excellent, no pressure, very helpful efficient, nothing was a problem, everything explained simply no jargon at all! Alan Copeland, Sales Executive secured me a brand-new Mazda 2 Sport Nav Auto within...

Edna Wright

Posted 11 months ago

Overall Rating

Good service & a good deal

Anonymous

Posted 11 months ago

Overall Rating

No pressure from sales team & great after sales care. Nothing too much trouble & took care of changing over number plates etc.

Erika Koltai

Posted 11 months ago

Overall Rating

Smooth transaction from start to finish. Recommended

Paul Smith

Posted 11 months ago

Overall Rating

Excellent experience, we live over 200 miles from Durham so were reliant on the excellent videos from Daz (Darren). Daz always responded as promised, and the presentation of the car on collection was excellent. Thanks!

Robert Thompson

Posted 11 months ago

Overall Rating

Got the car i wanted hassle free great set of guys from start to finish every detail explained to me so i understood only had my car a few days and they have been it touch to see if all...

Joan Hetherington

Posted 11 months ago

Overall Rating

service and care were very good have bought cars from s g petch before allways been very happy thank you

Trevor Milburn

Posted 11 months ago

Overall Rating

A massive thank you to Colin Hodgson who made the whole car buying experience stress free and who is by far the best car sales person I have dealt with to date. We were really impressed with the level of...

Paul Simpson

Posted 1 year ago

Overall Rating

Good deal & good customer service.

Anonymous

Posted 1 year ago

Overall Rating

Salesman Allen was so helpful and very patient with us, he was brilliant. Only slight issue was the valeting didn't include inner door trims but other than that great service

Anonymous

Posted 1 year ago

Overall Rating

This is are 3rd car we have had form SG Petch Masda. We have always dealt with Georgia Harley as we have always had first class service.We have got to know Georgia now and only deal with her as she goes...

Melanie Mawson

Posted 1 year ago

Overall Rating

Friendly staff and service.

Colin Nicholson

Posted 1 year ago

Overall Rating

With great attention to what car I was looking and thoughtful customer service I would not go anywhere else but S.G.Petch, Durham.

Dorothy McQuillan

Posted 1 year ago

Overall Rating

Service and professionalism from Derek and Adam from first entry into the showroom to picking the car up was first rate. Helpful with advice and hitting the timescales promised.

Patricia Evans

Posted 1 year ago

Overall Rating

From start (browsing your website) to finish (pick up) the purchase of our new car took less than 24 hours. All of the personnel we encountered were courteous, efficient, helpful and what we really liked was the fact that...

Helen Stobbart

Posted 1 year ago

Overall Rating

A friendly pleasant approach, very knowledgeable about Mazda.

Anonymous

Posted 1 year ago

Overall Rating

Good service all round, sensible on price and kept me informed throughout. Darren was my single point of contact for the transaction, he spent a good deal of time ensuring I understood everything about the car and it's controls which...

Anonymous

Posted 1 year ago

Overall Rating

Excellent service

Anonymous

Posted 1 year ago

Overall Rating

Excellent salespeople and well kept cars

Susan Anderson

Posted 1 year ago

Overall Rating

SG Petch Mazda team are amazing, they assisted us every step of the way in reaching a decision on our choice of new car. Thank you.

Clifford Routledge

Posted 1 year ago

Overall Rating

Just bought my first car with SG Petch Durham and the process was smooth from start to finish. Daniel, Dave and Derrick were all lovely, really helpful, and no question was too daft for them to answer! I'm very happy...

Erin Carr

Posted 1 year ago

Overall Rating

Daniel Flaherty, along with the other members of the sales team at the Durham branch, was friendly, professional, helpful, patient & efficient and he was instrumental in both my son & myself each purchasing a new Mazda CX3 AWD Sport....

Ronald Barker

Posted 1 year ago

Overall Rating

Everything happened as it was supposed to, the staff were very easy to deal with and more than one person knew about our purchase so it didn't matter who we spoke to. Business was concluded in double quick time.

Tina Elliott

Posted 1 year ago

Overall Rating

By finding me the perfect car for our needs.

Susan Craig

Posted 1 year ago

Overall Rating

After a phone call informing us of the launch of the new Mazda 2 Sports model my husband and I paid a visit to the garage. Darren Borland explained everything about the new model without any sales pressure and left...

Christina Thompson

Posted 1 year ago

Overall Rating

The sales staff are amazing. Alan copeland was my salesman and was excellent throughout the whole process including a aftersales issue I had with the windscreen. Derek was also very helpful in sorting me a courtesy car.

Anonymous

Posted 1 year ago

Overall Rating

very helpfull,relaxed approach and understanding our requiremnts

Gurmail Kang

Posted 1 year ago

Overall Rating

Good information, no pressure, genuine staff

Andrew Sloan

Posted 1 year ago

Overall Rating

From start to finish buying the car was a pleasure. We weren't 'pounced on' but help, particularly Colin Hodgeson was most helpful

Bernard Snook

Posted 1 year ago

Overall Rating

I bought a fantastic Mazda2 Sport, 5yrs old with only 23k on the clock. The car was like new. Superb condition when I picked it up, drives like a dream. A big thank you to your salesman Alan Copeland, very...

Alan Troman

Posted 1 year ago

Overall Rating

Excellent service from Darren as usual. Everyone also very helpful and friendly. Nothing is a trouble.

Jennifer Blackmore

Posted 1 year ago

Overall Rating

Recently purchased a Mazda 2 long distance. Colin was great - really helpful and made everything simple and straight-forward. Would highly recommend, Very happy with car. THANK YOU!!

Anna Donovan

Posted 1 year ago

Overall Rating

Made me welcome. Gave me all the information that I needed in order to make a decision.

Frank Chatfield

Posted 1 year ago

Overall Rating

Love my used Mazda 2 Sport! Both Daniel and Derek at Durham gave excellent service. Listened and responded to all my requests. Extremely helpful in securing a deal without me feeling pressured.

Anonymous

Posted 1 year ago

Overall Rating

Alex Head,sold us three of our four Mazda 6 cars. To us he enbodies the spirit of how a quality product should be sold. He is amiable ,knows his product,accurate in his information and keeps you informed. ...

William Armstrong

Posted 1 year ago

Overall Rating

Great sales team, friendly and informative. Made purchasing my new car a pleasant experience and I love the car!!

Carole Scott

Posted 1 year ago

Overall Rating

Good information about cars and specific features. Good deal with no pressure to purchase. Took onboard our requirements.

Alan Totty

Posted 1 year ago

Overall Rating

Very professional dealership that listens to its customers, no pressure selling, excellent product knowledge, very helpful and kept me informed from start to finish. All staff at Mazda SG Petch are an absolute pleasure to deal with especially Darren Borland....

Glen Mccloy

Posted 1 year ago

Overall Rating

Efficient fast and friendly service

Anne Wall

Posted 1 year ago

Overall Rating

From the test drive to the collection of my new vehicle I was kept informed. It was a smooth and stress free process from beginning to end.

Kirsty Wilkinson

Posted 1 year ago

Overall Rating

Allan Coupland was very helpful and explained everything fully in a friendly manner

Donald Terry

Posted 1 year ago

Overall Rating

They were very helpful in both choosing the vehicle and explaining the finances.

Anna Kidd

Posted 1 year ago

Overall Rating

Excellent service from Chris Dunwell. Told him what I wanted and he came up with the options. Looked after the sale from start to collection and did what he said he would do.

Arthur Wharton

Posted 1 year ago

Overall Rating

Fantastic service, explained everything in full, took time to show us all the gadgets on our new car, great service

Wendy Rice

Posted 1 year ago

Overall Rating

Don't know if happy is the right word but from the initial pros and cons of the various models through to the buying procedure and then to the after - sale consideration - all good

Timothy Bevan

Posted 1 year ago

Overall Rating

I was pleased with the whole sales process. I was able to take a test drive by myself so there was no pressure to buy. Derrick was friendly and knowledgeable. Although there was 6 months left on the mot the...

Anonymous

Posted 1 year ago

Overall Rating

Salesman we dealt darren (Daz Boland was excellent and so easy to deal with).

Ann Little

Posted 1 year ago

Overall Rating

Excellent service from SG Petch Durham from the day I walked in looking at Mazda cars to purchasing my replacement Mazda 2 a few months later. Also thank you to Derrick for his excellent customer service.

Carol Nail

Posted 1 year ago

Overall Rating

Nice cars, friendly staff that had good car knowledge. Did not feel pressurised into buying a car. Explained all car functions very well. Bright clean showroom.

Terence McMahon

Posted 1 year ago

Overall Rating

Alan Copeland sold us the best possible mazda 3 we could have wished for , we got a very good deal

John Tatters

Posted 1 year ago

Overall Rating

Very enjoyable experience from start to finish, the service we received when purchasing our cx 5 was excellent in every aspect and could not be faulted, we were very well looked after by Alan on our three visits to the...

Anonymous

Posted 1 year ago

Overall Rating

Excellent customer service and helped us choose the right car. Alan attended to all our requirements

Anonymous

Posted 1 year ago

Overall Rating

great service, car perfect for my needs

Anonymous

Posted 1 year ago

Overall Rating

Alan was very efficient and organised. He was welcoming and friendly and always made us feel at ease with no pressure. Very good knowledge of Mazda cars. Would definitely recommend.

Kathryn James

Posted 1 year ago

Overall Rating

Salesman very easy to deal with on the day of purchase.

Julie Price

Posted 1 year ago

Overall Rating

Very helpful staff. Gave me the information I required regarding the purchase of my vehicle.

Denise Salmon

Posted 1 year ago

Overall Rating

Good, straightforward communication, all my questions answered with the minimum of fuss. Every effort was made to accommodate my wishes, even changing from one manufacturer to another. Communication was always excellent .The whole process was made easy and enjoyable from...

Martin Leake

Posted 1 year ago

Overall Rating

The staff at the garage in Durham, are very personable, very easy to chat to, not pushy not sales focussed but customer need focused. They are patient and have an excellent understanding of the cars they are working with. Very...

John Cartwright

Posted 1 year ago

Overall Rating

they offer a very personal touch which is the reason I make a 700 mile round trip to buy a car from them.

Steven Wallace

Posted 1 year ago

Overall Rating

We bought our car on the Black Friday deal and were delighted with the offer made. We were never put under any pressure and after an unaccompanied test drive we placed an order for a new Mazda 3.

Peter Bickford

Posted 1 year ago

Overall Rating

Good customer service.

Gareth Phillips

Posted 1 year ago

Overall Rating

All aspects of their service were first class from initially talking through the vehicles I was interested in to final sale.Special mention to Derrick Henderson.

Keith Berry

Posted 1 year ago

Overall Rating

I knew what I wanted, and at what cost to me, my requirements were met, without any hard sell.

Audrey Thompson

Posted 1 year ago

Overall Rating

Friendly. Not pushy.

David Austin

Posted 1 year ago

Overall Rating

Very profesional, open and customer oriented. We contracted 2 Mazda cars , so this tells everything.

Oana Parker

Posted 1 year ago

Overall Rating

Excellent service from all receptionists and was particularly happy with the service provided by Mr Alan Copeland at Durham.

George Martin

Posted 1 year ago

Overall Rating

I have been a customer for SG Petch since 2005 when I brought my first Mazda. During my time with them, I have had two more cars and all my Mazda servicing and MOT's done there. They have always...

Trevor Bailey

Posted 1 year ago

Overall Rating

Excellent customer service Derrick Henderson is a credit to the company very professional and helpful

James Wedderburn

Posted 1 year ago

Overall Rating

very good service derrick from mazda always so helpful

Jean Haggart

Posted 1 year ago

Overall Rating

We felt that the staff went out of their way to help and ensure everything was just as it should be. Special thanks to Alex.

Stewart Stonebank

Posted 1 year ago

Overall Rating

Explained everything comprehensively and in a straightforward way. Staff extremely polite and friendly

Leslie Pilch

Posted 1 year ago

Overall Rating

This was the fourth Mazda I have purchased since 2008, I have always found the staff to be knowledgeable, helpful and friendly. This has been the case especially over the past two purchases, Alex who sold me a CX5 in...

Gary Walker

Posted 1 year ago

Overall Rating

Reliable and trustable

Anonymous

Posted 1 year ago

Overall Rating

On my intial vist I was really pleased with the way the young lady dealt with my enquiry, also to let me sit in the MX5 outside. On my return to test drive was really pleased, so after thinking about...

George McKitterick

Posted 1 year ago

Overall Rating

Good deal, good car and friendly service

Anonymous

Posted 1 year ago

Overall Rating

Very pleased with the service i received especially mathew newall at durham and j coates in darlington friendly helpfull and no preasure ...geat thanks

Paul Thompson

Posted 2 years ago

Overall Rating

Friendly helpful knowledgeable sales staff in Mazda department

Yvonne Ryle

Posted 2 years ago

Overall Rating

Alan Copeland, first class service all round, excellent, well done.

John White

Posted 2 years ago

Overall Rating

Very attentive on arrival, was able to give full information on purchase of the vehicle including full financial details and vehicle specifications. Offered a chance to test drive a vehicle. Very friendly staff whom I feel are approachable with any...

Anonymous

Posted 2 years ago

Overall Rating

Friendly professional service. Clean, smart surroundings. Knowledgeable sales staff. Tea, coffee and water offered.

Kevin Harper

Posted 2 years ago

Overall Rating

Excellent customer service from start to finish. Many thanks to Derrick who made it all so easy. Came from London to collect car . Would do it again next time .

Janet Adams

Posted 2 years ago

Overall Rating

Alan Copeland first class.No sales pressure, unlike other garages we have been to in the last couple of months. I have bought of Alan before when he worked at Toyota. I was glad to see a smiley face I...

David Sinden

Posted 2 years ago

Overall Rating

The service we received was second to none.Georgia was fabulous in all that she did.Very helpful and the buying of the car went very smoothly. Thank you all.Mel & Jim

Melanie Mawson

Posted 2 years ago

Overall Rating

I was appointed a representative, who dealt with me throughout the "car buying process". Derek was very informative and looked after me very well.

David Bogle

Posted 2 years ago

Overall Rating

Very friendly staff.

Denise Rumley

Posted 2 years ago

Overall Rating

Professional, courteous, friendly, informed and informative staff (Alex and Alan) fair deal & I bought the car!

Helen Mcrae

Posted 2 years ago

Overall Rating

I have always had exceptional service when purchasing a vehicle from S G Petch at the Durham sales room. This time was no exception,as the sales executive Derrick Henderson was so attentive and handled any queries so well, especially his...

Robert Defty

Posted 2 years ago

Overall Rating

Very friendly and helpful service from this family dealer. Offered a competitive price for sale and trade in, made the whole experience pleasant and easy. Would buy from these guys again!

Keith Brewin

Posted 2 years ago

Overall Rating

Completely satisfied with every aspect.Very happy with part exchange price ,and with sales person.He could not have been more helpful.Would have no hesitation in recommending to anyone.Mazda 3 sport black looks fantastic,and is brilliant. Cannot praise it enough.

Derek Baker

Posted 2 years ago

Overall Rating

Darren Borland is a 1st class salesman excellent service from a very nice man

Christine Place

Posted 2 years ago

Overall Rating

Customer service was excellent can not praise them enough made the whole process of buying a new car very painless. Sorry for the delay in answering but have been away on holiday.Many thanks to Alex and Alan.

Robert Moss

Posted 2 years ago

Overall Rating

First time dealing with s g patch but my experience was fine. The only let down for me was the body and paintwork valet the engine bay was done separate on another visit and was brilliant. But overall a good experience ...

Henry Trueman

Posted 2 years ago

Overall Rating

We got a reasonable offer for our old car given its cosmetic condition. The replacement car is what we want at an acceptable price. The help from sales staff was first class. After sales service to date has been very...

Alan Birks

Posted 2 years ago

Overall Rating

This is our families 7th car from PETCH at Belmont and the customer service only gets better and I would recommend their staff to anyone. Their customer service is second to none.

John Foreman

Posted 2 years ago

Overall Rating

very impressed with the service I received from SG Petch, in particular from sales executive Alan Copeland. With my husband already having a Mazda 3 from SG Petch we were pleased to continue the association.

Julie Rolfe

Posted 2 years ago

Overall Rating

Alan was a great salesman keeping me up to date with progress and checking everything was ok after I picked up my new car.

Michelle Rich

Posted 2 years ago

Overall Rating

First class service all the way

Brian Donnison

Posted 2 years ago

Overall Rating

Very good sales team I am still to be convinced by the service team

Faye Chilton

Posted 2 years ago

Overall Rating

Very impressed. Prompt service and a good deal (as far as I can tell). The sales executive who looked after me was very good. And I very much like the car. There is one niggle, regarding the SatNav which is...

Ian Ward

Posted 2 years ago

Overall Rating

Anthony was really helpful and was not overly pushing the additional extras. The car looked in good condition and appeared to be as advertised and the whole process of buying a car was made simple. Everything was ready for the...

Kelly Beattie

Posted 2 years ago

Overall Rating

Staff were very helpful but not pushy. Didn't hassle for a sale. Would certainly recommend SG Petch at Durham to anyone looking for a used car whether a used or new one.

Veronica Assadimoghaddam

Posted 2 years ago

Overall Rating

Helpful and friendly staff would recommend this business

Anna O'Shaughnessy

Posted 2 years ago

Overall Rating

Staff were very helpful and informative explaining every detail of my purchase arrangements.

Peter Lawton

Posted 2 years ago

Overall Rating

Very good service. Darren was more than helpful.

Ann Carlson

Posted 2 years ago

Overall Rating

The overall experience was very enjoyable. I have been driving over forty years and have bought a lot of cars in that time. This purchase was better than most I have experienced, and I felt valued as a customer.

Arthur Proud

Posted 2 years ago

Overall Rating

From begiinnig to deilvery was hasssle free, Alan Copeland salesman was friendly and àlways replied to my question either in person or by phone. This js the thrid car bought from S G Petch Durham. Must say all the staff...

Leslie Armstrong

Posted 2 years ago