Overall Rating

The purchasing experience was very good, my new Kia Sportage was in stock and delivered after 2 weeks. What I am extremely unhappy about is is part exchange price I was given for my old car. The salesman convinced me...

Anonymous

Posted 2 months ago

Overall Rating

This is the fourth vehicle I've purchased from SG Petch. If they weren't excellent at all they do, I wouldn't be going back. 5 stars all the way.

Angela Naylor

Posted 3 months ago

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Very helpful and accommodating on securing my car.

Helen Dudley

Posted 3 months ago

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I found the staff at SG Petch very helpful when selecting the model and choosing the best finance package. This included several test drives and unpressurised conversations.

Anonymous

Posted 3 months ago

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After having my car written off I went the same day to SG Petch Richmond and was seen by Joseph. An extremely helpful and pleasant young man, Joseph gave me all the information with regards to leasing a vehicle...

Charlene Thompson

Posted 3 months ago

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Purchased/traded in a car over the phone! Absolutely fantastic levels of service, all questions answered honestly and quickly. Many thanks to Les Rudd for all your help and assistance

Kate Scott

Posted 3 months ago

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Everyone was very friendly and helpful, especially Tegan and Joseph. A very easy and pleasant experience

Pamela Westland

Posted 4 months ago

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After much searching we went back to the Richmond branch to purchase our car. Joseph & Tegan were amazing and put us at ease. Nothing was too much trouble and they made us feel valued customers. We did go to...

Christine Oades

Posted 4 months ago

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The service is exceptional, the staff are brilliant what more could you ask for. I would recommend them to anyone.

Carol Partridge

Posted 5 months ago

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Very friendly

Penelope O'regan

Posted 5 months ago

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Absolutely fantastic service from service from start to finish from Joseph. Thank you been much.

Paul Henry

Posted 5 months ago

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Wonderful customer car and listening to the needs of said customers

Constance Galvin

Posted 6 months ago

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Always had a good service with SG Petch

Caroline Box

Posted 9 months ago

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Great service from all members of the team!!

Melodie Websdale

Posted 9 months ago

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Website really helpful. Easy to deal with. Arrangements for collection were efficient. Good customer service.

Anonymous

Posted 10 months ago

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Excellent service and very helpful staff. They went out of their way to ensure I was happy at all times and make my new car purchase extremely quick. highly recommended.

Catherine Eastham-Mccarthy

Posted 11 months ago

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Could not fault the service very helpful and friendly

Anonymous

Posted 11 months ago

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Very helpful, pleasant staff. Full explanations of all aspects of the purchase given and no pressure.

Anonymous

Posted 11 months ago

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Les was excellent in helping me with the purchase of my Kia Xceed. Top class service thank you.

Peter Davis

Posted 11 months ago

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Excellent service above and beyond what I expected from a car dealership. Looked after me and gave particularly good advice and helped me at every stage of the process.

Anonymous

Posted 1 year ago

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Very friendly and help staff

Eileen Bain

Posted 1 year ago

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Excellent service, understood my needs as the car was for pulling a caravan

Stuart Muckle

Posted 1 year ago

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Car bought on line, price agreed and car delivered as agreed. The whole transaction was smooth and easy. The only downside, the car was supposed to be registered to my wife, when the registration came back it was in my name, I...

John Douglass

Posted 1 year ago

Overall Rating

Due to COVID all arrangements for purchasing the vehicle was via the telephone and internet. On collection the changeover was also completed with the minimum of fuss and efficiently. Overall the experience was good and I would purchase again in...

Anonymous

Posted 1 year ago

Overall Rating

very good service and hassle free.

Nigel White

Posted 1 year ago

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I was completely happy with the way Joseph treated us throughout the transaction. He has subsequently resolved all the questions I had after sale. Many thanks again for such a professional, friendly service.

Graham Else

Posted 1 year ago

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It is well worth the 40 mile trip to this garage, everyone from the sales team to the garage staff are friendly and very helpful, this is my fourth Kia I’ve bought from Petch at Richmond and I’ve also recommended...

Alan Barrett

Posted 1 year ago

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Les and Joseph at the Richmond Branch were amazing. When all other dealers turned me away because of the negative equity on my previous car, these guys really found a way to help me out and I've walked away with...

Janilla Chirnside

Posted 1 year ago

Overall Rating

This is our first experience of Kia, we were so pleased with our visit we bought a car off zJoseph Dowdall that day, SGPetch have been great and will get all our custom going forward

Gillian Brown

Posted 1 year ago

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Excellent service. Friendly sales person Les who was helpful, professional and trustworthy.

Mark Gee

Posted 1 year ago

Overall Rating

I recently purchased a Kia Sportage from SG Petch Richmond.This is the 2nd car I’ve bought from this garage.The service I received from Joseph the salesman was excellent.He was very professional throughout and I was very pleased with everything.I would...

George Bailes

Posted 1 year ago

Overall Rating

Fifth Sportage purchased from Richmond branch. Great all round experience, as usual. Joseph pulled out all the stops to ensure our car was ready on time, even overcoming the last minute registration hitch. Happy to recommend to friends &...

Alexander Robinson

Posted 1 year ago

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Absolutely fantastic service. Gave them a rough idea of my budget and they found a brilliant little rio that fits perfectly for what I need and also my budget. Great turn around as I picked it up next day. Not...

Andrew Herd

Posted 1 year ago

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Outstanding service and assistance

Thomas Mcvey

Posted 1 year ago

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Very good service

Kenneth Catlett

Posted 1 year ago

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Excellent service, good advice and no hard selling. This is my 3rd new car I have purchased from S.G Petch and I have always been highly satisfied with them. I also have all my services carried out by them to...

Miles Burnham

Posted 1 year ago

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Joe is an excellent salesman and very professional made the sale very easy and swift Thank you Joe

Jason Lowe

Posted 1 year ago

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No hassle, no pressure, as always with SG Petch. Thanks Les. See you in three years time.

Angela Naylor

Posted 1 year ago

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Yet again excellent service and supply re the purchase of my latest vehicle. Few issues to resolve but sorted with no hassle, and a big smile

Kevin Branigan

Posted 1 year ago

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An excellent , helpful service throughout !

Michael Robinson

Posted 2 years ago

Overall Rating

Excellent assistance from Joseph Dowdall who couldn't help us enough. The car was there when we wanted it and Joseph even helped transferring our own registration plates. We are delighted with The Sportage GT Line (our third Sportage).

Brian Doughty

Posted 2 years ago

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Excellent service from both the sales person and business manager. Was give sound advice on choosing the right vehicle for our needs. No pressure sales like you can get from other dealerships.

Stephen Lynch

Posted 2 years ago

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Professional garage

Patryk Pankiewicz

Posted 2 years ago

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Very pleasant team. In sales and the workshop

Anonymous

Posted 2 years ago

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I had previously bought (a month earlier) a new car from Petch in Richmond. My work circumstances changed and I needed a second car. I went back to Joe at Richmond who listened to my needs and identified...

Andrew Witherell

Posted 2 years ago

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I bought a new Kia from Petch in Richmond. Singly the very best car purchase experience I have had in over thirty years. Considerate of my needs, no pushy sales, transparent finance options and a brilliant deal. ...

Andrew Witherell

Posted 2 years ago

Overall Rating

I would strongly recommend using S G Petch (Richmond) for the purchase of a used car. From the initial visit I was treated with respect and with the knowledge that my contact was fully conversant with the cars for sale...

Peter White

Posted 2 years ago

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Great service from beginning to end

Anonymous

Posted 2 years ago

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The team at SG Petch were fantastic, from general enquires about the car to after sales. I couldn’t fault them they took care of everything and had my car ready for collection as arrange. We had a 3 hr round...

Debbrah Myers

Posted 2 years ago

Overall Rating

Very welcoming and helpful. Showroom a bit clinical, no tea or coffee facilities and/or water. No waiting area. The car I eventually chose, did not have the electric seats I was shown which was extremely disappointing for me. This was one...

Philip Codling

Posted 2 years ago

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Gave me answers to questions with no hard sell.

Yvonne Armitage

Posted 2 years ago

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We visited SG Petch of Richmond a few weeks ago to view a Kia Sportage. We were greeted by Byron who showed us around the car we had previously looked at on their website. He could not have been more...

Gordon Meek

Posted 2 years ago

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Excellent customer service, very friendly and helpful.

Anonymous

Posted 2 years ago

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Find all the staff very friendly and efficient.

Keith Cole

Posted 2 years ago

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Great new car and a very pleasant experience. Joseph was great and very helpful.

Anonymous

Posted 2 years ago

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I have been a regular customer for 6-7 years and have bought 4 cars in that time. The service, advice and care of my vehicles has always been first class

Keith Robson

Posted 2 years ago

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Great helpful staff.

Emma Mullen

Posted 2 years ago

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A very good buying experience with Richard at Richmond. No pressure or sales waffle. The deal was straight forward with no hidden extras. Exactly how I like to operate. We're delighted with our Sportage.

Andrew Hall

Posted 2 years ago

Overall Rating

Excellent service from start to finish, Joseph Dowdall, Business Manager, very knowledgeable and experienced, professional, polite and patient. Made sure we were familiar and satisfied with our choice of car, and also arranged a good deal including trade in. The...

Graeme Barnes

Posted 2 years ago

Overall Rating

Refreshingly pleasant experience buying a car from Joseph at SGPetch. He could not have been more helpful and certainly went the extra mile. Thankyou.

John Pickering

Posted 2 years ago

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Professional and high quality service. Would highly recommend to friends & family.

Stephen Prendergast

Posted 3 years ago

Overall Rating

I find SG Petch friendly and caring , they never rush you and made sure i got the right card for my needs . They let me try my wheelchair in all the cars so that i got the right...

Caroline Leaf

Posted 3 years ago

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Local car sales and servicing with a 'family feel'. No hard sell with a range of vehicles.

Peter Monaghan

Posted 3 years ago

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We dealt with Les one of your elder statesmen who new his stuff inside out and gave fantastic customer service. Questions were asked and reply's were given honestly which is something of a rarity in these times but very welcome...

Sandra Warner

Posted 3 years ago

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A pleasant, helpful and friendly, yet professional buying experience.

Addison Snowball

Posted 3 years ago

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Very friendly staff, and lots of information and choices given

Christine Cutler

Posted 3 years ago

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Excellent initial sales ,very informative .warm and friendly sales person and would recommend . I couldn't meet service manager as it was a weekend so when our car mats had not arrived and were to collect at a later date...

Hazel Allinson

Posted 3 years ago

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Good punctual communication and information. Very friendly open approachable sales person ( Oliver at Richmond) Very helpful. He responded quickly to our vehicle request and requirements. Thanks Oliver

Maria Lingard

Posted 3 years ago

Overall Rating

A seamless transaction and I am very pleased with the Kia Sportage that I bought. Joseph Dowdall was very helpful and professional and explained the process well.

Martin Richardson

Posted 3 years ago

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Very easy to deal with. This is the first time I have dealt with the Richmond branch but I was very happy with the way I was treated. The test drive I was given was excellent and I had a...

Philip Anderson

Posted 3 years ago

Overall Rating

Thank you so much to Oliver White and all the friendly staff at SG Petch. You could not have been more helpful in your advice with my new car. I really enjoy driving my Kia, and will definatly return in...

Marianne Ellwood

Posted 3 years ago

Overall Rating

Oliver looked after us very well, giving us useful advice but never pressurising us to buy in any way. We were very impressed with his knowledge and attitude.

Cynthia Botterill

Posted 3 years ago

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Les from SG Petch Richmond was amazing. He explained everything and constantly updated me on progress. Even after picking the car up he rang to make sure everything was ok. Thank you Les

Jodie Housley

Posted 3 years ago

Overall Rating

A very pleasant experience buying my car from S G Petch. Very helpful and willing to make sure as a customer I was satisfied with my experience.

Anonymous

Posted 3 years ago

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With a daughter in Bath and a son in Oxford I needed a car that was reliable, economic on fuel and comfortable over a frequent round trip of 500 miles or so. SG Petch came up with the answer. ...

John Golds

Posted 3 years ago

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The salesman gave us confidence as well as a discount and an exchange for the old car

Alfred Rowntree

Posted 3 years ago

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Excellent and efficient customer service, the salesman even found out a teddy for our little girl, as we were in on xmas eve.

Anonymous

Posted 3 years ago

Overall Rating

This is the third car I’ve bought from SG Petch Richmond, I’ve also persuaded my wife and mother in law to buy a new car from here as well. The sales team are outstanding, no pressure, explain things in detail,...

Alan Barrett

Posted 3 years ago

Overall Rating

Excellent service thanks again Oliver White

Janet Richardson

Posted 3 years ago

Overall Rating

Good service and friendly manner to be recommended

Graeme Ransom

Posted 3 years ago

Overall Rating

Very good experience and a fast turn around. We were looked after by Les who was very helpful and informative. I would highly recommend this dealership

Jessica Robertson

Posted 3 years ago

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Quick and efficient work done to the car very happy

Hayley Boswell

Posted 3 years ago

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My third car from SG Petch, friendly,local service.

Nigel Roberts

Posted 3 years ago

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Service wonderful as ever Thanks to Joseph

Judith Martyn

Posted 3 years ago

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Salesperson (Oliver @ Richmond) was great. V informative, helpful, patient (I had endless questions).

Diane Wilson

Posted 4 years ago

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From Start to finish Les was honest and upfront. He made the buying process very easy and was most helpful. Les ensured I was kept up to date at all times. I would highly recommend SG Petch Richmond to anyone...

Peter Skelton

Posted 4 years ago

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Everyone was extremely helpful in getting my car ready and everything was explained at every stage. Well done Les!

Jane Clayton

Posted 4 years ago

Overall Rating

Friendly,personal service.

Ingrid Flower

Posted 4 years ago

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I was very pleased with the offers made on both my part exchange vehicle and the new purchase from SG Petch , Richmond. Whilst I think I paid a little more than I wanted , I believe that both parties...

Kevin Branigan

Posted 4 years ago

Overall Rating

professional and excellent customer service.

Anonymous

Posted 4 years ago

Overall Rating

Very professional; much better deal than was offered online

Anonymous

Posted 4 years ago

Overall Rating

Simple process from start to finish. Joseph polite and informative throughout. Only hitch came with poor weather which can't be placed at dealers door. Would recommend.

Brian Halliday

Posted 4 years ago

Overall Rating

This is the second time I have bought a car from the Richmond branch, and as far as customer service goes, I really cant fault the staff. I had absolutely no intention of buying a new car, but because I...

Geoffrey Callen

Posted 4 years ago

Overall Rating

Joseph,is a really nice proffesional young man. This is how all business should operate.If you are looking at buying a new car,visit SG Petch at Richmond North Yorkshire.You will not be disappointed.And the service department, top draw.

Anonymous

Posted 4 years ago

Overall Rating

SG Petch were 1st class when I purchased my wonderful Kia Picanto and would recommend them to everyone

Kathleen Lye-Robinson

Posted 4 years ago

Overall Rating

Very friendly and happy to help

Anna Horsley

Posted 4 years ago

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There attention to detail and personal touch.

Stephen Baddon

Posted 4 years ago

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They were very attentive and informative and supported a discount.

Victoria Pearce

Posted 4 years ago

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Excellent customer service from start to finish of purchasing our new used car. Car was immaculate and we would use S.G. Petch again in the future without hesitation.

Christine Atkinson

Posted 4 years ago

Overall Rating

Great customer service from Oliver and the team at the Richmond branch - couldn’t have asked for anything more!

Alexander Bowie

Posted 4 years ago

Overall Rating

I have recently purchased a used Kia Sportage from your Richmond Branch, and must say that the whole transaction was a good experience and a pleasure from start to end. Your Sales Executive Joseph Dowdall was excellent to deal with...

Alan Fullerton

Posted 4 years ago

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From the moment We arrived Joseph was there to help. Throughout the entire process of buying a car from SG Petch Richmond The Staff were fantastic.... there was no pressure selling, they were honest, friendly and the price was very...

Christopher Tennant

Posted 4 years ago

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Friendly and Polite.

Kerry Greaves

Posted 4 years ago

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They always give exceptional service

Judith Martyn

Posted 4 years ago

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Staff were pleasant and gave advice throughout the process.

Nicholas

Posted 4 years ago

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We purchased a New Kia Sportage with the help of Joesph SG Petch Richmond. A Great experience from start to finish. All our concerns were answered promptly and professionally. I can honestly say this is the best car 🚗 purchase experience...

Derek

Posted 4 years ago

Overall Rating

From start to finish customer service was excellent. The sales executive Oliver White was most attentive and could not be more helpful.

Trevor Barker

Posted 4 years ago

Overall Rating

Quick professional service, will use again

Billy Conlin

Posted 4 years ago

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Joseph from Richmond branch was excellent, as being a previous customer he was able to offer help and advice.

Simon Archer

Posted 4 years ago

Overall Rating

Excellent staff and great service

Alan Thornton

Posted 4 years ago

Overall Rating

Good customer service. This was our third purchase. We were fully informed and everything was clearly explained. We were kept up to date with progress on our purchase and invited to return or visit as many times as required. Our...

Isaac Taylor

Posted 4 years ago

Overall Rating

Great customer service.Always friendly and helpful

Robert Cuthill

Posted 4 years ago

Overall Rating

All staff sales and service provided me with an excellent service.

James Goulthorpe

Posted 4 years ago

Overall Rating

The service was first class, Les Rudd couldn't have been more helpful. He explained the whole thing very well and when I called with another question, Les wasn't there so the sales manager went out of his way to ensure...

James Clace

Posted 4 years ago

Overall Rating

Friendly honest staff great car deals love our new car

Sarah Hilton

Posted 4 years ago

Overall Rating

I've already submitted a review..........

William Norrie

Posted 4 years ago

Overall Rating

Les worked very hard to find me a deal that I could afford. I am extremely happy with my car and the way I was treated whilst the negotiations were taking place.

Jane Clayton

Posted 4 years ago

Overall Rating

Friendly, no pressure, professional and helpful

Anonymous

Posted 4 years ago

Overall Rating

Friendly service - very happy with the car they sold me (Kia Rio).

Anonymous

Posted 4 years ago

Overall Rating

Excellent service - very helpful and knowledgeable staff. Provided better all round information and service than I ever received at Kia in Ripon (Picadilly Garage- I nearly didn't bother with another Kia despite the fact that I like the cars...

Anonymous

Posted 4 years ago

Overall Rating

They are friendly and very helpful . Les always spends as much time as you need and explains everything in detail . He makes good coffee too . I would nexer change to another garage as im fully satisfied with...

Caroline Leaf

Posted 4 years ago

Overall Rating

When I visited the Richmond showroom I received excellent advice on the options available to purchase a car. The staff - especially Oliver - are friendly and very helpful and I have felt comfortable contacting them with even the most...

Kim Kinsella

Posted 5 years ago

Overall Rating

Excellent customer service

Michael Robinson

Posted 5 years ago

Overall Rating

Staff were very welcoming, professional and extremely helpful. I found exactly what I was looking for in my new car and they were great with my trade in vehicle as well.

Catherine Hewitt

Posted 5 years ago

Overall Rating

They treated me so well

David Avi

Posted 5 years ago

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The salesman was a very pleasant chap who did not pressure us into buying something we didnt want. He simply guided us to a good deal on a used car and was very helpful in follow up conversations.

Anthony Hall

Posted 5 years ago

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I was very impressed at how helpful through staff were.

Geoff Dalby

Posted 5 years ago

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Very professional throughout the procedure! A pleasure to deal with the staff!

Ian Cordiner

Posted 5 years ago

Overall Rating

Went out of their way to be helpful

Geoffrey Drabble

Posted 5 years ago

Overall Rating

Bought a kia niro off them and from start to end the process was very smooth. Les was very nice and this is exactly how a salesman should be. He absolutely did not push the customer for any extras and...

Anonymous

Posted 5 years ago

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Nothing was too much trouble, very helpful and took time to explain in detail everything i asked them. very happy with my purchase good experience would recommend.

Margaret Wray

Posted 5 years ago

Overall Rating

Great customer service from Joseph

Lee Robinson

Posted 5 years ago

Overall Rating

The staff were very helpful and professional in their approach.The salesperson I dealt with mainly was polite and keen to answer all my questions in detail.It was a pleasure to do...

Rodney Isaac

Posted 5 years ago

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Excellent sales staff, very friendly and efficient,would highly recommend

Derek Hare

Posted 5 years ago

Overall Rating

The staff at S G Petch Richmond are always very helpful and go the extra mile.

Alan Donnelly

Posted 5 years ago

Overall Rating

Very good service very nice staff

Elizabeth Lowe

Posted 5 years ago

Overall Rating

I was happy with the warm and informal welcome I received from Joseph an Byron and the way our business was conducted

Peter

Posted 5 years ago

Overall Rating

Very friendly, relaxed atmosphere. Efficient sales team.

Alan Barrett

Posted 5 years ago

Overall Rating

very good customer service. friendly, polite and very helpful. much better than any other car salesroom ive been to.

Anonymous

Posted 5 years ago

Overall Rating

i was treated like a normal person by people who knew what they were doing.they did not behave like the stereotypical car salesmen you get in other showrooms

Robert Robinson

Posted 5 years ago

Overall Rating

They were very helpful, went out of there way to make sure buying a car was easy, gave us a great Deal, and the servicing pack we got was a great money saver.

Rachel Haystead

Posted 5 years ago

Overall Rating

Good service & attention throughout the tranaction

David Pinder

Posted 5 years ago

Overall Rating

Good service and friendly helpful staff

Anonymous

Posted 5 years ago

Overall Rating

They are always pleased to see us and we are on first name terms. The service offered is above and beyond that provided by our previous car supplier.

John Capewell

Posted 5 years ago

Overall Rating

Friendly, helpful and a fair deal they pointed out a few very minor scuff marks on the door trim and arranged to have the trim replaced. Contacted by the service department a few days later and arranged to carry out...

David Ridley

Posted 5 years ago

Overall Rating

Les Rudd was fantastic. Very honest, patient and thorough, helping us to make the right choice of vehicle. A credit to the industry.

Sarah Halpin

Posted 5 years ago

Overall Rating

Provided the right car, treat well and hand over of car was excellent, everything explained before driving off in new car.

Anonymous

Posted 5 years ago

Overall Rating

Warm greeting.No harassment.Felt at ease. No pressure. Understood transaction, even if matters had to be repeated!

Maureen Danby

Posted 5 years ago

Overall Rating

yes les at Richmond was very helpful through out the whole process . .

Sharon Robinson

Posted 5 years ago

Overall Rating

From the first introduction to handover of our vehicle we could not fault the service .

Gillian Wallace

Posted 6 years ago

Overall Rating

Extremely helpful staff at the Richmond branch. Service from Les and Byron was exceptional in terms of understanding my needs and delivering on everything agreed. Very pleased with my super new Kia. Thank you all.

Vivienne Gardner

Posted 6 years ago

Overall Rating

Excellent customer service. Provided everything to suit our needs cost ect. Highly recommended and a fantastic car.

Lee Calvy

Posted 6 years ago

Overall Rating

Excellent, fair and patient service. Thank you.

Pippa Horrocks

Posted 6 years ago

Overall Rating

Excellent service, friendly, professional and informative. always phoned back when I had any questions, Joseph was a pleasures to deal with.

Chris Wade

Posted 6 years ago

Overall Rating

Fantastic service, very professional!! Highly recommended!! Thank you!!

Ian Cordiner

Posted 6 years ago

Overall Rating

From the moment we decided to buy a new car we thought of Steve Petch's dealership as we had had such good service from them when buying our last car, 6 years ago. Mr Rudd gave us lots of advise...

Clifford Bowes

Posted 6 years ago

Overall Rating

Excellent customer service

Peter Whitfield

Posted 6 years ago

Overall Rating

We were upgrading our KIA as it was now 8 years old as it had always been reliable we knew we wanted another KIA. The service we received from Joseph was very professional,he was polite and knowledgeable. On our first visit he...

Karen Banham

Posted 6 years ago