Overall Rating

Oliver looked after us very well, giving us useful advice but never pressurising us to buy in any way. We were very impressed with his knowledge and attitude.

Cynthia Botterill

Posted 1 month ago

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Les from SG Petch Richmond was amazing. He explained everything and constantly updated me on progress. Even after picking the car up he rang to make sure everything was ok. Thank you Les

Jodie Housley

Posted 1 month ago

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A very pleasant experience buying my car from S G Petch. Very helpful and willing to make sure as a customer I was satisfied with my experience.

Anonymous

Posted 1 month ago

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With a daughter in Bath and a son in Oxford I needed a car that was reliable, economic on fuel and comfortable over a frequent round trip of 500 miles or so. SG Petch came up with the answer. ...

John Golds

Posted 1 month ago

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The salesman gave us confidence as well as a discount and an exchange for the old car

Alfred Rowntree

Posted 1 month ago

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Excellent and efficient customer service, the salesman even found out a teddy for our little girl, as we were in on xmas eve.

Anonymous

Posted 2 months ago

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This is the third car I’ve bought from SG Petch Richmond, I’ve also persuaded my wife and mother in law to buy a new car from here as well. The sales team are outstanding, no pressure, explain things in detail,...

Alan Barrett

Posted 4 months ago

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Excellent service thanks again Oliver White

Janet Richardson

Posted 5 months ago

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Good service and friendly manner to be recommended

Graeme Ransom

Posted 5 months ago

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Very good experience and a fast turn around. We were looked after by Les who was very helpful and informative. I would highly recommend this dealership

Jessica Robertson

Posted 6 months ago

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Quick and efficient work done to the car very happy

Hayley Boswell

Posted 6 months ago

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My third car from SG Petch, friendly,local service.

Nigel Roberts

Posted 7 months ago

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Service wonderful as ever Thanks to Joseph

Judith Martyn

Posted 7 months ago

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Salesperson (Oliver @ Richmond) was great. V informative, helpful, patient (I had endless questions).

Diane Wilson

Posted 8 months ago

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From Start to finish Les was honest and upfront. He made the buying process very easy and was most helpful. Les ensured I was kept up to date at all times. I would highly recommend SG Petch Richmond to anyone...

Peter Skelton

Posted 9 months ago

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Everyone was extremely helpful in getting my car ready and everything was explained at every stage. Well done Les!

Jane Clayton

Posted 9 months ago

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Friendly,personal service.

Ingrid Flower

Posted 9 months ago

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I was very pleased with the offers made on both my part exchange vehicle and the new purchase from SG Petch , Richmond. Whilst I think I paid a little more than I wanted , I believe that both parties...

Kevin Branigan

Posted 10 months ago

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professional and excellent customer service.

Anonymous

Posted 11 months ago

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Very professional; much better deal than was offered online

Anonymous

Posted 11 months ago

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Simple process from start to finish. Joseph polite and informative throughout. Only hitch came with poor weather which can't be placed at dealers door. Would recommend.

Brian Halliday

Posted 11 months ago

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This is the second time I have bought a car from the Richmond branch, and as far as customer service goes, I really cant fault the staff. I had absolutely no intention of buying a new car, but because I...

Geoffrey Callen

Posted 11 months ago

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Joseph,is a really nice proffesional young man. This is how all business should operate.If you are looking at buying a new car,visit SG Petch at Richmond North Yorkshire.You will not be disappointed.And the service department, top draw.

Anonymous

Posted 1 year ago

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SG Petch were 1st class when I purchased my wonderful Kia Picanto and would recommend them to everyone

Kathleen Lye-Robinson

Posted 1 year ago

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Very friendly and happy to help

Anna Horsley

Posted 1 year ago

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There attention to detail and personal touch.

Stephen Baddon

Posted 1 year ago

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They were very attentive and informative and supported a discount.

Victoria Pearce

Posted 1 year ago

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Excellent customer service from start to finish of purchasing our new used car. Car was immaculate and we would use S.G. Petch again in the future without hesitation.

Christine Atkinson

Posted 1 year ago

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Great customer service from Oliver and the team at the Richmond branch - couldn’t have asked for anything more!

Alexander Bowie

Posted 1 year ago

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I have recently purchased a used Kia Sportage from your Richmond Branch, and must say that the whole transaction was a good experience and a pleasure from start to end. Your Sales Executive Joseph Dowdall was excellent to deal with...

Alan Fullerton

Posted 1 year ago

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From the moment We arrived Joseph was there to help. Throughout the entire process of buying a car from SG Petch Richmond The Staff were fantastic.... there was no pressure selling, they were honest, friendly and the price was very...

Christopher Tennant

Posted 1 year ago

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Friendly and Polite.

Kerry Greaves

Posted 1 year ago

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They always give exceptional service

Judith Martyn

Posted 1 year ago

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Staff were pleasant and gave advice throughout the process.

Nicholas

Posted 1 year ago

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We purchased a New Kia Sportage with the help of Joesph SG Petch Richmond. A Great experience from start to finish. All our concerns were answered promptly and professionally. I can honestly say this is the best car 🚗 purchase experience...

Derek

Posted 1 year ago

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From start to finish customer service was excellent. The sales executive Oliver White was most attentive and could not be more helpful.

Trevor Barker

Posted 1 year ago

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Quick professional service, will use again

Billy Conlin

Posted 1 year ago

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Joseph from Richmond branch was excellent, as being a previous customer he was able to offer help and advice.

Simon Archer

Posted 1 year ago

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Excellent staff and great service

Alan Thornton

Posted 1 year ago

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Good customer service. This was our third purchase. We were fully informed and everything was clearly explained. We were kept up to date with progress on our purchase and invited to return or visit as many times as required. Our...

Isaac Taylor

Posted 1 year ago

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Great customer service.Always friendly and helpful

Robert Cuthill

Posted 1 year ago

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All staff sales and service provided me with an excellent service.

James Goulthorpe

Posted 1 year ago

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The service was first class, Les Rudd couldn't have been more helpful. He explained the whole thing very well and when I called with another question, Les wasn't there so the sales manager went out of his way to ensure...

James Clace

Posted 1 year ago

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Friendly honest staff great car deals love our new car

Sarah Hilton

Posted 1 year ago

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I've already submitted a review..........

William Norrie

Posted 1 year ago

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Les worked very hard to find me a deal that I could afford. I am extremely happy with my car and the way I was treated whilst the negotiations were taking place.

Jane Clayton

Posted 1 year ago

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Friendly, no pressure, professional and helpful

Anonymous

Posted 1 year ago

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Friendly service - very happy with the car they sold me (Kia Rio).

Anonymous

Posted 1 year ago

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Excellent service - very helpful and knowledgeable staff. Provided better all round information and service than I ever received at Kia in Ripon (Picadilly Garage- I nearly didn't bother with another Kia despite the fact that I like the cars...

Anonymous

Posted 1 year ago

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They are friendly and very helpful . Les always spends as much time as you need and explains everything in detail . He makes good coffee too . I would nexer change to another garage as im fully satisfied with...

Caroline Leaf

Posted 1 year ago

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When I visited the Richmond showroom I received excellent advice on the options available to purchase a car. The staff - especially Oliver - are friendly and very helpful and I have felt comfortable contacting them with even the most...

Kim Kinsella

Posted 1 year ago

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Excellent customer service

Michael Robinson

Posted 1 year ago

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Staff were very welcoming, professional and extremely helpful. I found exactly what I was looking for in my new car and they were great with my trade in vehicle as well.

Catherine Hewitt

Posted 1 year ago

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They treated me so well

David Avi

Posted 1 year ago

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The salesman was a very pleasant chap who did not pressure us into buying something we didnt want. He simply guided us to a good deal on a used car and was very helpful in follow up conversations.

Anthony Hall

Posted 1 year ago

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I was very impressed at how helpful through staff were.

Geoff Dalby

Posted 1 year ago

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Very professional throughout the procedure! A pleasure to deal with the staff!

Ian Cordiner

Posted 1 year ago

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Went out of their way to be helpful

Geoffrey Drabble

Posted 2 years ago

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Bought a kia niro off them and from start to end the process was very smooth. Les was very nice and this is exactly how a salesman should be. He absolutely did not push the customer for any extras and...

Anonymous

Posted 2 years ago

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Nothing was too much trouble, very helpful and took time to explain in detail everything i asked them. very happy with my purchase good experience would recommend.

Margaret Wray

Posted 2 years ago

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Great customer service from Joseph

Lee Robinson

Posted 2 years ago

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The staff were very helpful and professional in their approach.The salesperson I dealt with mainly was polite and keen to answer all my questions in detail.It was a pleasure to do...

Rodney Isaac

Posted 2 years ago

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Excellent sales staff, very friendly and efficient,would highly recommend

Derek Hare

Posted 2 years ago

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The staff at S G Petch Richmond are always very helpful and go the extra mile.

Alan Donnelly

Posted 2 years ago

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Very good service very nice staff

Elizabeth Lowe

Posted 2 years ago

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I was happy with the warm and informal welcome I received from Joseph an Byron and the way our business was conducted

Peter Clarke

Posted 2 years ago

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Very friendly, relaxed atmosphere. Efficient sales team.

Alan Barrett

Posted 2 years ago

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very good customer service. friendly, polite and very helpful. much better than any other car salesroom ive been to.

Anonymous

Posted 2 years ago

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i was treated like a normal person by people who knew what they were doing.they did not behave like the stereotypical car salesmen you get in other showrooms

Robert Robinson

Posted 2 years ago

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They were very helpful, went out of there way to make sure buying a car was easy, gave us a great Deal, and the servicing pack we got was a great money saver.

Rachel Haystead

Posted 2 years ago

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Good service & attention throughout the tranaction

David Pinder

Posted 2 years ago

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Good service and friendly helpful staff

Anonymous

Posted 2 years ago

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They are always pleased to see us and we are on first name terms. The service offered is above and beyond that provided by our previous car supplier.

John Capewell

Posted 2 years ago

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Friendly, helpful and a fair deal they pointed out a few very minor scuff marks on the door trim and arranged to have the trim replaced. Contacted by the service department a few days later and arranged to carry out...

David Ridley

Posted 2 years ago

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Les Rudd was fantastic. Very honest, patient and thorough, helping us to make the right choice of vehicle. A credit to the industry.

Sarah Halpin

Posted 2 years ago

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Provided the right car, treat well and hand over of car was excellent, everything explained before driving off in new car.

Anonymous

Posted 2 years ago

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Warm greeting.No harassment.Felt at ease. No pressure. Understood transaction, even if matters had to be repeated!

Maureen Danby

Posted 2 years ago

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yes les at Richmond was very helpful through out the whole process . .

Sharon Robinson

Posted 2 years ago

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From the first introduction to handover of our vehicle we could not fault the service .

Gillian Wallace

Posted 2 years ago

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Extremely helpful staff at the Richmond branch. Service from Les and Byron was exceptional in terms of understanding my needs and delivering on everything agreed. Very pleased with my super new Kia. Thank you all.

Vivienne Gardner

Posted 2 years ago

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Excellent customer service. Provided everything to suit our needs cost ect. Highly recommended and a fantastic car.

Lee Calvy

Posted 2 years ago

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Excellent, fair and patient service. Thank you.

Pippa Horrocks

Posted 2 years ago

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Excellent service, friendly, professional and informative. always phoned back when I had any questions, Joseph was a pleasures to deal with.

Chris Wade

Posted 2 years ago

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Fantastic service, very professional!! Highly recommended!! Thank you!!

Ian Cordiner

Posted 2 years ago

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From the moment we decided to buy a new car we thought of Steve Petch's dealership as we had had such good service from them when buying our last car, 6 years ago. Mr Rudd gave us lots of advise...

Clifford Bowes

Posted 2 years ago

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Excellent customer service

Peter Whitfield

Posted 2 years ago

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We were upgrading our KIA as it was now 8 years old as it had always been reliable we knew we wanted another KIA. The service we received from Joseph was very professional,he was polite and knowledgeable. On our first visit he...

Karen Banham

Posted 2 years ago