Overall Rating

Staff at the Durham dealership are friendly & courteous without being pushy. Buying & taking delivery of my car was a pleasant experience with after sales service 'to-date' being excellent. Only minor criticism is that on-site parking facilities are congested.

Sheila Pinkney

Posted 2 days ago

Overall Rating

Waited about long for car but good customer care stil think should of been cleaning set in car

Pamela Gray

Posted 6 days ago

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Every sales persons could do enough to help had to go back as wasn’t sure about the dials but they were again very helpful

Joan Burdess

Posted 1 week ago

Overall Rating

This purchase of a SEAT Tarraco was our second purchase from SGPetch in 2.5 years . The first was a SEAT Ateca. We have been very impressed and happy with all our dealings with SGPetch, both from Matthew Newell in...

John Smith

Posted 1 week ago

Overall Rating

had good experience dealing with S.G.Petch every thing was explained to high standard and Lewis Baird was out standing and very patient going through different things.

William Craggs

Posted 1 month ago

Overall Rating

Very happy with service

Ann Murphy

Posted 1 month ago

Overall Rating

I’m a loyal customer and have had 4 new vehicles from Durham due to the fantastic staff. My daughter has had 3 new vehicles from my recommendation. Trustworthy, honest, approachable and down to earth is my perception. Keep it up.

Sharon Trewick

Posted 1 month ago

Overall Rating

Just bought my third Ibiza in a row from SG Petch. Very happy with the service . And it's worth it for the craic with Emma!

Linda Brown

Posted 1 month ago

Overall Rating

Very happy with my new car .and the customer service was great

Anne Howgate

Posted 2 months ago

Overall Rating

Our sales expert Lewis knew everything about the car I was interested in and the workings of the Motability Scheme which can be intricate. The variety of vehicles available were excellent and I was given all the information from Lewis...

Sandra Gittins

Posted 2 months ago

Overall Rating

Very good service in all aspects from Lewis.Many thanks.

Colin Wallace

Posted 2 months ago

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Excellent service, flexible timing even stayed after their shift to help us out. Quick and very easy process.

Lewis King

Posted 2 months ago

Overall Rating

Very happy with Emma from SEAT Durham happy with service . I needed a mobility car and chose the SEAT ATECA . I have MS and liked all the safety features. I had a Ford Kuga and I needed space...

Deborah Benson

Posted 3 months ago

Overall Rating

Brilliant service from start to getting my new car. Emma at Durham branch was excellent. She made me and my family feel at home whenever we called in. She needs an award. Would not have got a seat if...

Shaun Kenny

Posted 3 months ago

Overall Rating

S.g.petch are a first class car sales garage and i have had 4.cars from them in the past they make u feel welcome and the services u get are first class and i would recommend them to anybody.

John Lund

Posted 3 months ago

Overall Rating

I was acquiring a Motability Seat Arona from SG Petch in Durham on behalf of a client of mine. Lewis Baird was very helpful from my initial enquiry, to assisting greatly with all the required procedures and paperwork. He was...

Craig Underwood

Posted 4 months ago

Overall Rating

S G Petch Durham. The Motability salesman Mathew was very friendly & knowledgeable. The only fault with the place was trying to find a parking space. Love the car, Seat Ateca Auto.

Dorothy Smith

Posted 4 months ago

Overall Rating

Good service quick turnaround. Pleasant helpful staff. Eager to help.

Anonymous

Posted 4 months ago

Overall Rating

Excellent service from sales no pressure

Julie Sanyang

Posted 4 months ago

Overall Rating

Brilliant service, bought a car recently and the customer service was excellent especially from a saleswoman called Emma Dunwell. I will definitely be recommending people to go here!

Matthew Fowler

Posted 4 months ago

Overall Rating

Matthew Newell is a credit to your company, he was very helpful and friendly a pleasure to deal with.

Edwin Trowles

Posted 4 months ago

Overall Rating

Lewis Baird legend!!

George Manser

Posted 4 months ago

Overall Rating

Great service with no hassle buying a second hand car

Paul Mitchinson

Posted 5 months ago

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Very helpful

Anonymous

Posted 5 months ago

Overall Rating

The service I received from SG petch was first class! I would not hesitate in recommending to others.

Caroline Taylor

Posted 5 months ago

Overall Rating

Very polite sales person Lewis helped from walking through door to picking the car uo

Connor Black

Posted 5 months ago

Overall Rating

Great customer service from Matthew,would definetly recommend.

Sharon McCourt

Posted 6 months ago

Overall Rating

Sales executives, very helpful and non pressurising. Three cars bought from this garage now, although car valets when picking cars up could be improved on

Anonymous

Posted 6 months ago

Overall Rating

Emma helped me find the perfect car for me, a seat leon FR sport and its perfect. Fantastic service, highly recommend.

Malcolm Henry

Posted 6 months ago

Overall Rating

Great service which led to me driving from Oxfordshire to Durham to pick up my new car. Matthew was so helpful and provided videos as we weren’t able to view the car beforehand. He gave a fair price for our...

Susan Chapman

Posted 6 months ago

Overall Rating

Roger was very approachable and helpful.

Melanie Pattison

Posted 6 months ago

Overall Rating

Friendly and efficient service

Anonymous

Posted 7 months ago

Overall Rating

Michael, and his colleagues, were a really friendly and helpful team who tried their hardest to ensure that they could provide me with the best deal available to suit my needs and requirements. They were consistent and punctual in everything...

John Clasper

Posted 7 months ago

Overall Rating

Very helpful sales person.Did not rush us in making decision about buying a new car.She went out of her way to assist us in making the best choice and decision for us.

Raymond Lowerson

Posted 7 months ago

Overall Rating

We have been customers for over ten years at SG Petch Durham and have had three new cars in that time. All of the show rooms are spotless and immaculate. All staff helpful and knowledgeable. Special thanks to Chris for...

Glenda Clarke

Posted 7 months ago

Overall Rating

I am a motability customer and the service was fantastic. Matthew guided us through every step and helped locate the perfect vehicle for us. He made it easy and stress free. Very pleased

Nigel Wright

Posted 7 months ago

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Always friendly, informative, quick to answer enquiries, kept in touch with video updates ...nice touch

Donna King

Posted 8 months ago

Overall Rating

Pleasant staff. Comfortable waiting area and decent coffee. Thanks

Anonymous

Posted 8 months ago

Overall Rating

Very pleased with the service I received from the SG Petch team. From my first contact with Lewis and Chantelle to finishing the purchase of my car with Matthew was on the whole a stress free experience. Every member of...

Kathleen Norman

Posted 9 months ago

Overall Rating

Grate service and nice staff. Nice little surprise in car got free car mats

June James

Posted 9 months ago

Overall Rating

This is the second time we have bought a car from SG Petch and in particular Matthew Newell, who on both occasions has been brilliant.

Mark Dixon

Posted 9 months ago

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We can honestly say that Connor & Dave are a credit to the company. Ten out of Ten for customer service couldn’t have been better looked after ...

Morris Richardson

Posted 9 months ago

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Fabulous service and friendly staff. Nothing is too much.

Valerie Fenwick

Posted 9 months ago

Overall Rating

They are all very friendly and helpful here at SG PETCH.

Anonymous

Posted 9 months ago

Overall Rating

Emma was very helpful.nothing seemed to be a bother to her. The follow up was good

Alan Madge

Posted 10 months ago

Overall Rating

can not fault them excellent customer service

Clare Fairlamb

Posted 11 months ago

Overall Rating

I was met by Mr Ray Sykes at the fore court. He was very pleasant and answered all of my questions about the car. He advised me on certain matters regarding the purchase of the car. All...

Emmanuel Formosa

Posted 11 months ago

Overall Rating

Lewis, the representative I dealt with through the procedure was most helpful and considerate.

Mary Ridley

Posted 11 months ago

Overall Rating

Excellent customer service. No pushy sales people.

Colin Curry

Posted 1 year ago

Overall Rating

Bought my last three cars from SEAT SG Petch. Always get a great deal and excellent service. I love the small family feel of SG Petch as a whole and know I can buy with confidence from there too. Will be...

Anonymous

Posted 1 year ago

Overall Rating

The staff in SG Petch Durham are always very helpful and friendly and always give us good service.

Kathleen Hall

Posted 1 year ago

Overall Rating

Excellent sales staff with inter-personal skills who made you feel valued and never pressurised you into buying

David Alexander

Posted 1 year ago

Overall Rating

Excellent service thank you

Anonymous

Posted 1 year ago

Overall Rating

Lewis Baird is a most helpful and personable car salesman and made the whole experience of choosing and buying a car an easy and pleasant one. I'm really happy with my new SEAT Ibiza.

Jennifer Bush

Posted 1 year ago

Overall Rating

Very happy with the purchase of my lovely brand new Seat Ateca.Matthew the sales person was knowledgeable and friendly .

Julie Batey

Posted 1 year ago

Overall Rating

Everything went smoothly, from start to finish, Emma was there all the way through the sale and hand over. We have purchased many cars from here, and have been happy at every stage of the sales, Adam is always on...

John Rowe

Posted 1 year ago

Overall Rating

Good test drive arrangements to suit me, sensible price negotiations without the irritating and timewasting tactics that some dealers use. Decent price -could have improved on through a discounter but close enough that I was happy to go with...

Anonymous

Posted 1 year ago

Overall Rating

Friendly, quick delivery of my new car

Anonymous

Posted 1 year ago

Overall Rating

From my first visit to the dealership, to the collection of my new car, I was delighted with the service I received. The salesman Matthew didn't have the car I wanted to test drive, but went the extra mile to...

Trevor Yews

Posted 1 year ago

Overall Rating

Purchase of seat went smoothly from start to delivery and collection from railway station was good if only virgin trains were as reliable. Lewis was a great help.

Craig Daly

Posted 1 year ago

Overall Rating

Great Service from Alan even though we bought a Seat and he is in Mazda sales.

Lesley Armstrong

Posted 1 year ago

Overall Rating

!Matthew the sales assistant was a lovely person very down to earth not pushy at all like other car salesmen we have encountered .we felt very comfortable he explained everything we needed to know about the car we bought in...

Michael Arent

Posted 1 year ago

Overall Rating

Good customer service from Ema Dunwell/made buying a car a pleasure like it should be.

Michelle Summerbell

Posted 1 year ago

Overall Rating

Adam Grant (salesman) kept us informed throughout the process, great communicator, quick efficuent service.

Anonymous

Posted 1 year ago

Overall Rating

Matthew was really helpful and knowledgeable. Good communication from start to finish

Fay Bartle

Posted 1 year ago

Overall Rating

Kept us informed of build dates and expected arrival at dealership.

Thomas Crosby

Posted 1 year ago

Overall Rating

Graham King was great

Kelly Harker

Posted 1 year ago

Overall Rating

I recently bought a Seat Leon FR from Colin at SG Petch Durham and the whole process was easy and enjoyable. Colin kept us up to date at every stage of buying the car. I would definitely recommend Colin and...

Anonymous

Posted 1 year ago

Overall Rating

Having a suitable car for me.

Anonymous

Posted 1 year ago

Overall Rating

Excellent service from professional courteous friendly and extremely good car salesman Mr GRAEME KING at SG PETCH Belmont Durham.

Jeff Harkness

Posted 1 year ago

Overall Rating

Very Professional.

John Richardson

Posted 2 years ago

Overall Rating

I was very happy with my over all experience at sg petch in Durham. Lewis baird was very helpful and looked after me, to help get me sorted with my car.

Kim Norman

Posted 2 years ago

Overall Rating

I've purchased all my vehicles from SG Petch since I became a driver! A Seat Arosa, 3 Seat Ibizias and now a Seat Leon! The fact I've returned time and time again speaks volumes really. This is a garage /...

Laura Wilson

Posted 2 years ago

Overall Rating

By having my car ready to collect with a few days !

Amy Hickson

Posted 2 years ago

Overall Rating

Excellent, professional service from the sales team on the purchase of my new SEAT Ateca. The finance agreement was clearly explained to me and so too were all the controls in the vehicle. Highly satisfied the the purchase of my...

John Taylor

Posted 2 years ago

Overall Rating

Polite and helpful throughout. Excellent service, we are very happy customers.

Ernest Crossey

Posted 2 years ago

Overall Rating

Excellent friendly service. No complaints or criticism whatsoever.

Anonymous

Posted 2 years ago

Overall Rating

Excellent customer service provided by by very experienced staff. Would highly recommend to my friends and family

Anonymous

Posted 2 years ago

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Couldn't have done anymore for us

Sarah-jane Dunn

Posted 2 years ago

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I looked at two cars on site over 7 days. On each occasion I saw the same salesman Graem King.He was very good and explained everything in detail My eventual purchase and collection of vehicle was arranged and carried out perfectley...

Fred Eastaugh

Posted 2 years ago

Overall Rating

Matthew made buying a car effortless. A true testament to the customer service received at SG Petch.

Anonymous

Posted 2 years ago

Overall Rating

The used vehicle that I chose to purchase was everything that I expected it to be. The service from the sales representative was excellent with all my needs being taken care of.

Tina Young

Posted 2 years ago

Overall Rating

Emma was very helpful and made the sale very easy.

Diane Gladstone

Posted 2 years ago

Overall Rating

Friendly service, not pushy but provided clear and acurate information about the car and purchase process.

Anonymous

Posted 2 years ago

Overall Rating

Mathew the sales man was very polite and easy to deal with witch takes some of the worry as to which model to buy. He was so helpful without being pushy and new all about the models in my range....

Brian Martin

Posted 2 years ago

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Thanks go to Matthew Newell in particular as he helped us so much in our car purchase , from test drive to driving our new Ateca away . We've had questions to ask about the car after delivery and he...

Cameron Smith

Posted 2 years ago

Overall Rating

Friendly down to earth service with no " bull "

Kathleen Maddison

Posted 2 years ago

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Excellent service, friendly and helpful staff, and gor a lovely car

Julie Fitzpatrick

Posted 2 years ago

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Excellent

Ailsa Paterson

Posted 2 years ago

Overall Rating

I was greeted pleasantly, my needs were listened to and my questions answered.

Florence Clarke

Posted 2 years ago

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Great customer service

Anonymous

Posted 2 years ago

Overall Rating

Dealt with Matthew Newell motability advisor and he was very pleasant and helpful and efficient throughout answering all our questions and dealing with several queries promptly.

Angela Coultas

Posted 2 years ago

Overall Rating

Honest and professional sales man. Saw what I wanted and listened to me, he made me aware of all benefits but didn't push me. I wish more sales people were like this.

Angela Parkin

Posted 2 years ago

Overall Rating

Good overall experience

Gary Mordue

Posted 2 years ago

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I hadn't considered a Seat before as a car and my gym instructor talked to me about his Seat , sat me in it and basically told me how great it was. Go see Matthew Newell he said. I had...

Louise Tetchner

Posted 2 years ago

Overall Rating

Very good, pleasant, easy to talk too. Down point is the car I bought wasn't checked over at all with all the tyres pressures down by at least 10 psi from where they should be, no washer fluid when...

Daniel Drysdale

Posted 2 years ago

Overall Rating

I purchased a Seat Leon demonstrator Graeme King the sales person looked after me very well, the car is in perfect order and a delight to drive

Philip Gladwell

Posted 2 years ago

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A good deal ,top class service from Graeme and emma

Anonymous

Posted 2 years ago

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Have gone to this garage for years. Like it because I never feel I'm being sold to. Emma is great. Thanks

Julie Wright

Posted 2 years ago

Overall Rating

They were going to charge me for sat nav which had not ordered. They paid for it after all. I had to wait 2 months for my new car. The service after that was very good. I must put a good word in for...

Peter Conroy

Posted 2 years ago

Overall Rating

Great service, great deal. Would recommend to anyone.

David Gardiner

Posted 2 years ago

Overall Rating

Connor was extremely helpful , polite and informative. He helped make the process of choosing the right car for our needs, easy.

Lesley Malloy

Posted 2 years ago

Overall Rating

Dealt with purchase of car very well. Very helpful in making my descion, salesman Dean was really helpful.

Rhys Hutchinson

Posted 3 years ago

Overall Rating

A really good service was provided to myself when buying my new car. A little complication along the way however this was dealt with immediately and appropriately, along with a complimentary apology when picking the car up. I felt at...

Anonymous

Posted 3 years ago

Overall Rating

could not have been more helpful previous mazda staff excellent but the car was not the best the seat staff all first class matthew was very professional in his approach we are always satisfied with sg petch

Terry Egglestone

Posted 3 years ago

Overall Rating

I have had the good luck to have a Mazda 3 and now a Seat Leon FR from Alan Copeland at SG Petch in Durham. I can only say that the service you receive is A1. Clean showrooms, very polite...

Steven Platts

Posted 3 years ago

Overall Rating

Sg petch really helped me make the right choice when choosing my car. The service was great and staff were always very helpful and polite.

Anonymous

Posted 3 years ago

Overall Rating

Professional and friendly. Not pushy and got me what I wanted.

Anonymous

Posted 3 years ago

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We went to the garage without an appointment looking for a first car for our son the salesman did everything he could to help us and we purchased a car.I would use SG Petch again.

Anonymous

Posted 3 years ago

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Great customer service, needed to take delivery of my car as soon as possible and everything was done to make this happen.

Anonymous

Posted 3 years ago

Overall Rating

Georgia Harley was very helpful in finding me what i waned.

Rachel Franklin

Posted 3 years ago

Overall Rating

Every car I have bought from SGPetch has been a pleasurable experience.

Christopher Webster

Posted 3 years ago

Overall Rating

Very enjoyable experience buying our new seat car. Georgia who sold us the car was lovely no pressure tactics. Very straightforward,Would recommend seat Petch at Durham

Diane Whitfield

Posted 3 years ago

Overall Rating

Very professional from the start to the end

Derek Barber

Posted 3 years ago

Overall Rating

Excellent service and gave me a great deal. Was very pleased with the service from Matthew. He made buying a car a stress free experience

Anonymous

Posted 3 years ago

Overall Rating

The salesperson - Emma Dunwell - was really helpful. She listened and understood what we were looking for a helped us make our purchase. She wasn't pushy - rather gave helpful advise. I came out of the showroom afterwards very...

Chris Brown

Posted 3 years ago

Overall Rating

No pressure or hard selling tactics used

Morag Urquhart

Posted 3 years ago

Overall Rating

Don't normally write reviews but couldn't be happier with the service from the whole team. Top class experience

Stephen Lumley

Posted 3 years ago

Overall Rating

We had a great experience at petch at there Durham site could not have been more helpful the sales assistant was excellent THANK. YOU GEOGIA. IRENE CUMMINGS

Edward Cummings

Posted 3 years ago

Overall Rating

new car is brilliant better than expected with all the new features what a difference in just 3 years

Judith Parkinson

Posted 3 years ago

Overall Rating

Always recommend friends to this dealership.

David Wilson

Posted 3 years ago

Overall Rating

Purchase, preparation and collection of vehicle were all fine, well organised,friendly and helpful.Then things began to fall apart - we tried to arrange the transfer of an existing service contract.Having been promised a contact call to make the change we...

Elaine Leake

Posted 3 years ago

Overall Rating

From the moment I walked into dealership I knew I was dealing with professionals. Smooth transition from choosing my car to picking it up. Lovely salesman Anthony was pleasant and extremely helpful.

Kirsty Firby

Posted 3 years ago

Overall Rating

Very happy with my new car and the person who sold me it, jon fewster. He was very pleasant and helpfull. When i change my car i will be sure to go back to him and that garage again....

Louise Pearsall

Posted 3 years ago

Overall Rating

Very happy with the service I recieved. Chelsea was very friendly and helpful.

Lisa Coxon

Posted 3 years ago

Overall Rating

This is the second time I have bought a car from your garage and both times I have been very impressed and very pleased with the service and attention I have received.

Noreen Oates

Posted 3 years ago

Overall Rating

From start to finish the level of care and service at SG Petch Durham has been outstanding. Having spoken to a number of people including Sam Petch, Adam Gilmore, Matthew and Georgia Hartley they were all extremely helpful, everything...

Helen Attley

Posted 3 years ago

Overall Rating

Our third car fromSG Petch. Great staff. Very helpful and friendly. No hassle purchases.

Joanna Knott

Posted 3 years ago

Overall Rating

Sg petch were fab I was a pain in the bum customer who only wanted one thing and it had to be a white connect and there wasn't none available and I didn't want anything else but in the end...

Tammy Galloway

Posted 3 years ago

Overall Rating

The sales rep was extremely friendly, informative and professional.

Janine Gleeson

Posted 3 years ago

Overall Rating

Good service from matthew, made sure everything was as I wished.

Kay Lee

Posted 3 years ago