Overall Rating

Having purchased cars from SG Petch exclusively since 1995 we have come to expect a HIGH level of service. As ever the crew of the SG Petch have not disappointed with our latest acquisition. (Hyundai Kona Special Edition -IRON MAN)....

Howard Bedford

Posted 1 week ago

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Has a brilliant experience choosing our Tucson and great advice. Couldn’t of gone better and are over the moon with our choice thankyou

Jack Kjenstad

Posted 1 month ago

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Very good customer service at all times.

Anonymous

Posted 2 months ago

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this is our second car bought from SG Petch. The process has always been good. The only comment I have is that I was told the car didn't have built in sat nav but I would be able to...

Dorothy Meadows

Posted 2 months ago

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Great service a pleasure to deal with

Keith Dunderdale

Posted 2 months ago

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I bought my very first car after passing my test recently from SG Petch & the man Mike Jordison from the Darlington Branch who helped me getting this car was great from start to finish. He was helpful & went...

Beverley Carter

Posted 3 months ago

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Excellent service! Lovely staff, very friendly but not pushy, the day after I left the garage with my new car I had a slight problem, I rang them up, a manager picked up my car, fixed the problem and even...

Susan Holland

Posted 3 months ago

Overall Rating

Recieved 5* customer service from ‘Steve’ from the moment we viewed a selection of vehicles up to the point of receiving our new car. Nothing was a problem, our purchase was done completely stress free, very pleasant presentable and helpful...

Joyce Gaines

Posted 3 months ago

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4th Car I've bought from SGP. Good deals and honest opinions on their product lines. Supporters of DMP Rugby club too so putting money into local sport.

Steven Finn

Posted 3 months ago

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Great customer care skills

Adelle Rennard

Posted 3 months ago

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Michael Jordinson was extremely helpful. He was friendly and knowledgeable but not pushy. Excellent service from him before and after sale completed.

Muriel Calderon

Posted 3 months ago

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I bought my new i10 atbsgpetch 2 weeks ago .the staff were brilliant and very helpful

Dorothy Rand

Posted 3 months ago

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Very good service

Melvyn Simmons

Posted 4 months ago

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Ryan made it such a quick and easy experience getting my new car. Everything was explained to me and even got checked back up on after I got my car to see how everything was going. Great customer service! ...

Pippa Harland

Posted 5 months ago

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Excellent service as usual from Steve Kennedy. This is the fifth car we have bought from SG Petch the last four all having been dealt with by Steve. I like the no nonsense approach you are asked what you...

Stephen Smitheringale

Posted 7 months ago

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Having bought several cars over the years I have to say this was the best experience I have encountered. The level of service I received from SG Petch was outstanding from walking through the dealership at the beginning to driving...

Anonymous

Posted 7 months ago

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Had a great experience. I was buying my first car and thought the process would be daunting and intimidating, and it was incredibly easy. Mike Jordinson from Darlington was really straightforward and helpful. He answered all my questions and...

Stanley Hodgson

Posted 7 months ago

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Many thanks to the team at SG Petch in making the buying of my recent car very smooth and trouble free. Great experience.

Barrie Coleman

Posted 8 months ago

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Lovely boys

Richard Bates

Posted 8 months ago

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fantastic all round count have wished for better. please go see them Mike jordinson is great couldn't fault him.

Claire Foster

Posted 8 months ago

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No nonsense, no fuss, just straight forward professional service. Mike Jordinson had a lovely approach, without the flannel you get at rival companies.

Janette Shaw

Posted 8 months ago

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Good friendly service!

Robert Dale

Posted 10 months ago

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Excellent customer service, very helpful

Ruth Smith

Posted 10 months ago

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good service and great product

Mark Allenby

Posted 10 months ago

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So helpful and went beyond what I expected to get me my perfect car. The whole of SG Petch have been amazing and I couldn’t thank them enough.

Gail Byers

Posted 11 months ago

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Got a good deal on a brand new Hyundai i10SE. Everything was straightforward and so far I'm very happy with my car.

Anonymous

Posted 11 months ago

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I found Ross and Paul the nicest guys. Nothing was to much trouble for them. There was no pushing to get a sale they made sure the car was the right one for me. They are the best staff I...

Janet Morris

Posted 11 months ago

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Very professional no pressure would recomend

Keith Wright

Posted 1 year ago

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Very happy salesman very good satisfied with service

Anonymous

Posted 1 year ago

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Mike Jordinson was very helpful and informed and made my purchase a happy transaction.

Jean Connell

Posted 1 year ago

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Excellent service, they kept us informed and lent us a car when the new one did not arrive on time. Mike Jordinson was always amenable and went out of his way to make sure we were happy with our purchase...

Vicki Askey

Posted 1 year ago

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From start to finish they were very helpful, efficient and nothing was too much trouble.

Anne Patterson

Posted 1 year ago

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Salesman - Steve Kennedy - Darlington - recent purchase of Hyundai I10 - Very patient - informative with no pressure. Nothing too much trouble. Would recommend highly. Lis Bows 21st April 2018

Lisbeth Bows

Posted 1 year ago

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Very friendly Staff - Mike Jordinson in particular. Found the ideal car for the right price.

Linzi Davis

Posted 1 year ago

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Friendly, reliable advice and efficient staff at all times.

Sandra Huggins

Posted 1 year ago

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Good sales service

Terry Willoughby

Posted 1 year ago

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Very happy with service, very polite and NOT pushy, got the car we wanted and at a good price

Elizabeth Dawson

Posted 1 year ago

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We have purchased a number of new Hyundai vehicles from SG Petch at Darlington over quite a few years and the fact that we have returned to them again and again testifies to our satisfaction as to how we are...

Anne Hendry

Posted 1 year ago

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friendly salesman, knowledgeable,

Tony Nicholson

Posted 1 year ago

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No hard sell.. Just provided all the information needed to make an informed decision about what would best suit my needs. I never felt pressurised to buy anything but once I had decided to purchase everything ran smoothly and on...

Stephen Grainger

Posted 1 year ago

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Excellent. Steve Kennedy delivered first class service in advising on and arranging my purchase.

Michael Ansboro

Posted 1 year ago

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Fast service, flexible to deliver car to us

Katie Orme

Posted 1 year ago

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They were personal, and always returned phone calls

Aaron Tarleton-Hodgson

Posted 1 year ago

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As of now, I've been more than happy with the service!

Andrew Hamilton

Posted 1 year ago

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Having purchased Hyundais from Petch before, as soon as I saw the Kona, I was straight back. Mike Jordinson, as with previous purchases, looked after my every need. So, once again I'm the proud owner of Hyundai's newest car, and...

Nicholas Cooke

Posted 1 year ago

Overall Rating

We recently went to look at purchasing a new car and visited SG Petch in Darlington. We were greeted by a lovely young man, Shaun Harker, who was very polite, friendly and professional. He talked to us about various cars,...

Christopher Riddle

Posted 1 year ago

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I could not fault the service I received, and enjoyed buying my new car.

Barbara Simpson

Posted 1 year ago

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As usual always very professional and helpful and Mr Alan Reid always makes things go smoothly

Nigel Bendle

Posted 1 year ago

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The sales executive, Mr Steve Kennedy was totally professional in all his efforts in finding the car to fit my needs which resulted in my purchase of an Hyundai i10.

Winifred Retallick

Posted 1 year ago

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Friendly Helpful assistance from the moment one walked through the front door of the showroom

Anonymous

Posted 1 year ago

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Excellent customer service. Nothing was too much trouble. Recommend the team highly

Kylie Smith

Posted 1 year ago

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Excellent service

Susan

Posted 1 year ago

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sales staff could not of been more helpfull kept up to date on delivery and handover

Tom Bell

Posted 1 year ago

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by supplying my new car quickly and with a minimum of fuss

David Place

Posted 1 year ago

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Excellent customer service from Andy. Thank you very much

Andrew Dixon

Posted 1 year ago

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The car with the new version of gleeful shine also they filed the tank up too my deligh.

John Wheater

Posted 1 year ago

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Recently bought a car from petch Darlington. Couldn't be happier with the car or the service I received from Steve Kennedy. He went through everything thoroughly before I pulled away with my purchased car. Very easy purchase ! ...

Carol Perry

Posted 1 year ago

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Were helpful when I bought both of my cars and needed assistant in some paper work and they helped me with that

Christine Wilson

Posted 1 year ago

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Excellent customer service. Everything explained clearly and all round just a great buying experience

Anonymous

Posted 1 year ago

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Made me feel like an individual. The paperwork was clearly explained how to pay for the car. I received a personal video that my car had arrived at the garage which was lovely.

Sarah Ditchburn

Posted 1 year ago

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great service

Pennie Bowtell

Posted 1 year ago

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Very good service

Anonymous

Posted 1 year ago

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I got just what I was looking for, Ray (Bennett) was extremely helpful. Great service!

Lydia Cartwright

Posted 2 years ago

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They were friendly, utterly professional and explained everything we needed to know about the car we were buying and kept us up to date on date leading to our driving a new car from their forecourt.

Michael Dent

Posted 2 years ago

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Mike was extremely helpful and found the car which suited my wife 100 percent. My wife has had a rough time lately with radiotherapy so just wanted her to have something positive and give her independence. Couldn't speak highly enough...

Graham Wood

Posted 2 years ago

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I was looking for a small city car for my wife and went to SG Petch in Darlington. I was greeted by the saleslady Yvonne who greeted me on arrival and i chose to buy a hyundi ...

Anonymous

Posted 2 years ago

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The whole experience of getting a new car after my original car was written off by a careless lady driver was was first class. From ordering a new car to delivery a week later was superb.

Louise Gordon

Posted 2 years ago

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From beginning to end, the purchase of the car was easy and painless. Mike kept us fully informed of what was happening and his humour was at an appropriate level.

Anonymous

Posted 2 years ago

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The salesman was knowledgeable about the product. He made sure that I understood what was happening as each stage of the sales process. Having bought the car any queries I have had have been answered willingly.

Anonymous

Posted 2 years ago

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They helped with choosing the right car at the right price & added extras (extended warranty etc.). Very friendly and happy to recommend them.

Tracy Edwards

Posted 2 years ago

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The salesman performed well under difficult circumstances due to a completely ridiculous situation. The car that I purchased was bought in and then sold without the correct documentation as the V5 was not available and I only found this...

Anthony Rogers

Posted 2 years ago

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Honesty, transparency and reliabilty

Marise Ragan

Posted 2 years ago

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Very professional and seamless change of vehicles

Michael Robson

Posted 2 years ago

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Very good personal service, efficient and knowledgeable sales staff, prompt attention.

Brian Stevens

Posted 2 years ago

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I was greeted immediately treat with respect and I felt valued as a customer. Very relaxed atmophere and no pressures.

Julie Smith

Posted 2 years ago

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Salesman was very attentive and sent personal videos to me showing me the car and explaining everything I had to do for a smooth hand over.

Wendy Church

Posted 2 years ago

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The service I received was fast and efficient. Ray Bennett was very knowledgeable, honest and made the whole buying experience very pleasant. I have already recommended S G Petch to my friends and family.

Maureen Pearson

Posted 2 years ago

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Although I had a change of staff during my buying period, everything was fully explained to me.

Eileen Simmonds

Posted 2 years ago

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just bought or 2nd car from Petch, sales team good, helpful etc, but to be really honest I was going to go elsewhere as I am not to impressed with the after sales care. Waiting nearly four month for a...

Alan Hodgson

Posted 2 years ago

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Politeness excellent salesmanship

Denis Avery

Posted 2 years ago

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Very welcoming, great service and quick turn around on the purchase of a new car.

Andrea Farlow

Posted 2 years ago

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They looked after me very well

Bryan Thomson

Posted 2 years ago

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Excellent service I knew what car I wanted and never felt pressured into a sale. Simon made everything easy and explained everything to me . Would have been 5 stars but I pointed out there was mould on the seat...

Karen Kelstrup

Posted 2 years ago

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they were very courteous ,helpful and polite. could not have asked for. thank you all the team

Kevin Brennan

Posted 2 years ago

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Excellent customer service, no pressure sales tactics. Felt completely at ease, being a woman customer alone.

Janet Angel

Posted 2 years ago

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My daughter had a good idea of the type of car that her and her partner wanted, your salesman took note and showed them a variety of cars. they eventually chose one, the paperwork was done very quickly, and the car...

Ian Congreve

Posted 2 years ago

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Ray was so helpful not pushy , nothing was a problem for him .

Caroline Musgrave

Posted 2 years ago

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Very good service from all departments involved in the purchase of our new vehicle. 2 years ago we purchased a vehicle from SG Petch and based on that very good experience we decided to return again and experienced the same...

John Humphreys

Posted 2 years ago

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Jack Hodgson was brilliant from start to finish, answered all our questions and advised us on what options we had and no question was too small.

Lynne Carter

Posted 2 years ago

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Excellent explanation of my car deal without being too pushy. Very friendly and caring staff with excellent product knowledge.

Jane Berry

Posted 2 years ago

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Excellent service. Following my test drive of a i10 I was allowed to take one out for the afternoon to get a feel for the car. That was on the Tuesday and I collected my new car on the Thursday!...

Graham Walker

Posted 2 years ago

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Very helpful and polite staff. Non pushy. A pleasure to deal with

Lisa Welford

Posted 2 years ago

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They were efficient and respectful

Christine Wilson

Posted 2 years ago

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We have had good attentive service from Jack whilst ordering the new car and collecting the car. However when we had a problem today with a warning light we didn't feel very valued in fact we were treated quite of...

Denise Robinson

Posted 2 years ago

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excellent salesman went the extra mile. have used them before and will again.

Maureen Vickers

Posted 2 years ago

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I wanted a new mobility car, to change from Nissan to Hyundai having previously owned a Hyundai ATOZ. We called in and spoke to Mike Jordinson who put us at ease, made us comfortable. There was no fuss,...

Li-Jade Torode

Posted 2 years ago

Overall Rating

Very fair deal, excellent prompt and polite approach - what more can you want. Never dealt with the Company before - but very happy to recommend ... .......from mr david ripley ..............

David Ripley

Posted 2 years ago

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Reasonably efficient sales process at Darlington. Incomplete service record was eventually completed by service manager after salesman did not call back. Salesman at Middlesbrough seemed rather unfriendly when I did not buy car after test drive, but I was not...

Anonymous

Posted 2 years ago

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This will be the third car I have bought from SG Petch - the service is excellent, I usually need to wait while service or anything else is being dealt with and the staff are thoughtful and always ask if...

Judith Bainbridge

Posted 2 years ago

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good deal on the car, great communications from salesman. full tank of fuel on collection was the icing on the cake.

Tina Webster

Posted 2 years ago

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Everything we asked for was performed to our greatest satisfaction. I would certainly have no qualms about recommending SG Petch to anyone.

Kevin Nelson

Posted 2 years ago

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Knowledgeable, helpful salesman, not pushy. Friendly and efficient advice on finance.

Anonymous

Posted 2 years ago

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I felt very comfortable when purchasing my new car. No high pressure salesman just someone who wanted to help. Had not intended to buy on the day, I was more interested in getting info and having a test drive. However...

Philip Anderson

Posted 2 years ago

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We have used SG Petch before and especially their Hyundai representative Steve Kennedy. He is a mine of information and makes purchasing a new car an excellent experience. This is a local company who excel in personal service, you really...

Christine Smith

Posted 2 years ago

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The sales person at SG Petch Darlington,Jack Hodgson and his colleague the Business Manager, Alan Reed Went out of their way, to make sure my wife and I obtained a satisfactory trade in price and a great deal to...

Stephen Wildmore

Posted 2 years ago

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From start to finish nothing was too much trouble for Steve from Darlington Branch. He was very attentitive to customer needs and details and made the transition very smooth and easy. Would highly recommend

Andrea Mallon

Posted 2 years ago

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Car was delivered on time and ready for us when we arrived for collection

John Perry

Posted 2 years ago

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Very friendly competent service from garage personnel

Judith Dack

Posted 2 years ago

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The staff were helpful and polite. They were not pushy like some sales people and the main thing I liked was the fact that I was involved in the conversation not just my husband a thing I have found in...

Gillian Stephens

Posted 2 years ago

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Extremely helpful and friendly staff. No pressure was put on us to buy the car. Very good service from all depts. well done SG Petch !!!

Melvyn Horner

Posted 2 years ago

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excellent, smiling staff with knowledge of their products to back their happy appearance.The staff I met had tidy clothes and smart clean footwear, a sign of attention to detail that's what this customer wants the little things matter....

Valerie Coe

Posted 2 years ago

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Efficient and accommodating. Provided several options for the type of car that we were looking for in terms of model, new cars and demonstrator/almost new. Purchase arrangements well explained.

John Warburton

Posted 2 years ago

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They gave us a decent trade in price for our car. They allowed us to drive different types of vehicle, no pressure in favour of one model or another, it was our choice.

Eric Cope

Posted 2 years ago

Overall Rating

I was very satisfied with my car purchase. The sails man mr.Elijah Watson was extremely professional and helpful, he came across as a nice guy. This is the 2nd car I have bought from Petch and certainly have No complaints. I...

Richard Croft-Hill

Posted 2 years ago

Overall Rating

We dealt with a charming and personable young man who went out of his way to ensure we would be happy buying from SG Petch

Briony Powton

Posted 2 years ago

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The service from Jess and hand over were excellent - would definitely recommend SG Petch to friends and family

Gavin Belton

Posted 2 years ago

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I would highly recommend S G Petch after receiving excellent customer care and after care. This was our first experience in choosing a car through the mobility scheme. The mobility salesman was so knowledgeable and took...

Geoffrey Schollick

Posted 2 years ago

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Very friendly and helpful. Process was very easy and smooth. Will use them again next time

Richard Connolly-Francis

Posted 2 years ago

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Excellent service, worked hard to find us a great car for our budget which exceeded expectations.

Darren Rutherford

Posted 2 years ago

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ITS JUST AS I WANTED. QUICK,EASY TO PARK,SLICK GEAR CHANGE LOSES A STAR OVER VERY SHARP BRAKES BUT THEN THE OLD CAR WAS CLAPPED

John Dodgson

Posted 3 years ago

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Got my new motility car from S.G Petch Hyundai on 24th June. The changover from my old car was very easy relaxed and hassle free. I delt with Mike Jordinson who was very efficient . professional helpful and polite. The...

Julie Welsh

Posted 3 years ago

Overall Rating

Had a fab experience, Elijah was very friendly and enthusiastic in all aspects of his Job. Thank you for helping me at this difficult time and getting me something on the lines I was used to driving.

Kerrie Davison

Posted 3 years ago

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the young man Elijah Watson and other of his colleagues shouldn't have been more helpful..Many thanks for great service and all done with a smile and lots of positive and friendly treatment...

Tessa Galloway

Posted 3 years ago

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Very good customer service, friendly and helpful.

Marie Longhorn

Posted 3 years ago

Overall Rating

Well up to the SG Petch Standard

Anthony Young

Posted 3 years ago

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We went to get our first motability car for our young son, the salesman was friendly, knowledgeable and very helpful. We were kept informed and involved throughout the whole process and it all went very smoothly. We will come back...

Robert Bayles

Posted 3 years ago

Overall Rating

Sale was efficient and friendly

Michelle Anderson

Posted 3 years ago

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Very good, non-pushy sales. Lovely showroom. We felt listened to, looked after and felt we were able to reach a good price on a used car. The car was serviced and prepared really well. I had an after sales query...

Chris Vale

Posted 3 years ago

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Winning someones trust is vital, S G Petch has achieved that in my opinion

Raymond Tron

Posted 3 years ago

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We were very happy with the way we helped by our salesman and all the other were very pleasant no complaints up to now hope this continues,

Eric Coatsworth

Posted 3 years ago

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great service from a great team, nothing was too much trouble, all queries answered any concerns dealt with and no quibble. once we had chosen our vehicle we were given the best advice on engine size for our needs...

Tom Johnson

Posted 3 years ago

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Went to view a number of vehicles wishing to up date what I had. Was given some good advice and a good deal so decided to buy a new vehicle. Was not disappointed and went away from the show room...

Lena Lofthouse

Posted 3 years ago

Overall Rating

Steve Kennedy was very helpful throughout the sales process. Kept us informed, on a regular basis, of the delay in the delivery of our new Tucson Handover, very professional, he knew all the cars "bells and whistles" and spent time explaining...

Lloyd Phoenix

Posted 3 years ago

Overall Rating

A very pleasant experience in what can be a very harrowing time (buying a car). The first salesman talked the sales pitch, didn't offer a test drive, didn't bother to follow up and caused my wife and I to look more...

Colin Yates

Posted 3 years ago

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We were invited to go to a special promotional weekend of 'special offers'. My first impression when we arrived was disappointing as although I had explained what we would be interested in the sales staff didn't seem to have been given...

Beatrice Langley

Posted 3 years ago

Overall Rating

Salesman was helpful but not pushy, good deal on car with warranty and servicing, which was exactly what I was after.

Michele McGuire

Posted 3 years ago

Overall Rating

Mike, the salesman was helpful and interested in what we wanted. Gave us all the info we needed but wasn't pushy and left us to make our own decisions.

Kathleen Rose

Posted 3 years ago

Overall Rating

We had excellent customer service,all staff very friendly and helpful.

Stacey Dawn Spindley

Posted 3 years ago

Overall Rating

Kevin from SGPetch near Darlington was very helpful, and made the process of buying a car very easy and stress free. He was able to ensure that I got the best deal possible, and handled everything very professionally throughout the purchase. I...

Emily Churlish

Posted 3 years ago