Overall Rating

Everything from Ordering and picking vehicle up went smoothly. Everything was explained when walking round car. Car is absolutely beautiful to drive.

Mark Kettlestring

Posted 1 month ago

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Wandered in to SG Petch after being let down by another dealership and met Nicky. Nicky sorted the job out and four days later I went to pick up my brand new wheels. SG Petch was honest, reliable and I...

Nathan Hedley

Posted 2 months ago

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Outstanding service from the minute we walked into the show room. No pushy salespeople, very knowledgeable on the vehicle we were interested in, clear advice given, kept up to date with delivery and after sales has been excellent,...

David Liddell

Posted 2 months ago

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I am really over the moon with the service I have received from all the staff at SG Petch Sunderland, I must say that in particular, the help I received from Mr Roy Cook was indeed very good, both my...

Derek Lunn

Posted 2 months ago

Overall Rating

We went out looking for a new vehicle, we called with SG Petch in Sunderland as we didn’t want to go into Newcastle, it was a great decision for ourselves. The staff listened to us as we explained our needs...

Ann McLaughlin

Posted 2 months ago

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Fantastic service from SG Petch, my advisor Jeff Chandler handled everything for me and made it so easy to get my car

Susan Barron

Posted 3 months ago

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Having arranged for future MOT and servicing at the Sunderland branch i was offered a very good deal on my Kia sportage and given the option to part exchange for a newer version.I dealt with Nicky Mcdermott in branch which...

James Brown

Posted 3 months ago

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Geoff was spot on, seamless service

Stephen Gowling

Posted 3 months ago

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Straight forward, no messing.

Brian Shotton

Posted 4 months ago

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I could not fault the vehicle sales side of s g petch however I’ve been trying to purchase a three year service plan and find your price rediculous. I would much prefer to buy one directly from you but I...

Peter Lysaght

Posted 4 months ago

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Great experience from start to finish, No hard sale and great part exchange price. Thoroughly recommend.

Glenn Jacques

Posted 4 months ago

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I have found dealing with all the staff both sales and service a pleasure and have received very good customer care.

Russell Staward

Posted 4 months ago

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The salesperson was pleasant, friendly but not at all pushy. We could ask questions but were given space to discuss between ourselves. I didn't quite get the part-exchange that I was hoping for but when do you ever with a...

Beryl Wiseman

Posted 5 months ago

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Excellent service purchasing car was so easy

Doris Horspool

Posted 6 months ago

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Great customer service, I got looked after while looking at the vehicle with no pushy sales. Purchasing it was an easy process and again was happy with how i was treated. The car was spotless when i collected it. Iv...

Derek Finch

Posted 7 months ago

Overall Rating

Great service and honest. It's refreshing to buy a car in the knowledge that they have your best interests at heart. Salesperson Roy was amazing and is a credit to SG Petch.

Martin Weight

Posted 7 months ago

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Very professional, knowledgeable and friendly. I can't fault the customer service from my first visit to receiving my new car. Fantastic experience.

Scott Greenwood

Posted 8 months ago

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Very happy with everything

Jackson Ireland

Posted 8 months ago

Overall Rating

First class customer service. Friendly and helpful staff.

Anonymous

Posted 8 months ago

Overall Rating

Excellent service and very helpful love our new car thank you Chris for all your help choosing a car to suit our needs would recommend This dealership staff without hesitation !

June Scammell

Posted 8 months ago

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Super service from start to finish. Very nice staff Roy our salesman was great

Iain Robinson

Posted 8 months ago

Overall Rating

Yet again excellent customer service at their Kia Sunderland branch. Nicky deserves a special mention. Would recommend.

Allan Mushen

Posted 8 months ago

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Bought my new car from here, staff are lovely and couldn't help enough. Well worth a visit if your looking to change your car

Allison Dennis

Posted 9 months ago

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The whole process from deciding on the vehicle, to the test drive, and subsequently the collection of the vehicle were smooth and without any pressure from the sales staff. Would highly recommend SG Petch to others

Alan Sumner

Posted 9 months ago

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Excellent service good knowledge

John Bittlestone

Posted 9 months ago

Overall Rating

I initially went into the garage just to check out the options I had with the car I had at the time. I was dealt with by Nicky who throughout the process was professional and honest with us. We came...

Andrew Roper

Posted 10 months ago

Overall Rating

From entering the showroom to actually collecting my new car, I couldn't fault the service i received. Knowledgeable friendly staff and no pressurized selling. Nothing was too much trouble.

Lavinia Dodds

Posted 10 months ago

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The sales man couldn't do enough for me. Very friendly. Told me all about the car.

Gordon Ranton

Posted 10 months ago

Overall Rating

Very happy with service received by salesmen at SG Petch Sunderland

Anona Tempest

Posted 10 months ago

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Very informative from 1st point of contact to picking up car. Roy Cook was lovely

Sharon Adams

Posted 10 months ago

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Raised a query with Kia Uk with regards to the purchase of my new kia xceed.They responded quickly and forwarded my query to the appropriate department at SG Petch Sunderland.That was on 30th July.Six days later i am still waiting...

Anonymous

Posted 10 months ago

Overall Rating

Good service from Michael Beck

Ian Hudson

Posted 11 months ago

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Great service knowledgeable salesperson.

Edith Brown

Posted 11 months ago

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We hoped we’d bought a car on the Sunday, but over a weekend the car Seles spreadsheet is locked until the Monday so we had to wait to find out if we’d been successful in our purchase. We were disappointed...

Joanne Dixon

Posted 11 months ago

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From my initial enquiry to collecting my new car the service received was exemplary. Mike the Motability Repreasentative was superb very helpful, nothing was too much.

Kenneth Budd

Posted 1 year ago

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Great service

Anthony Doyle

Posted 1 year ago

Overall Rating

Excellent experience.

Derek Harwood

Posted 1 year ago

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Not pushy, very knowledgeable about kia cars and helpful throughout the buying process. A good team.

Stephen Williams-Dixon

Posted 1 year ago

Overall Rating

Excellent service

Dene Young

Posted 1 year ago

Overall Rating

Excellent Customer Service, No pressure sales, Courteous very helpful, Friendly approachable Sales Executive s, My 4th Sportage this one is my 1st from SGPetch , changed from Manual to Automatic, Nicky was extremely helpful.

Susan Tully

Posted 1 year ago

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Very professional - knowledgeable all delivered with no pressure - time taken to explain new technology.

Michael Barber

Posted 1 year ago

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First class service all round

Thomas Cook

Posted 1 year ago

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No hard sell, very relaxed atmosphere with salesperson who were happy to listen more than talk (I know, it makes a change). Information and advice was good and they were pretty efficient. Things were done when they said they would...

Allan Mushen

Posted 1 year ago

Overall Rating

Needing a mobility car with a large boot was made very difficult during lock down. Until I met Michael Beck at the Castletown, Sunderland garage. He understood exactly what I wanted and needed to suit my needs. The whole transaction was...

Anonymous

Posted 1 year ago

Overall Rating

all staff were very professional and helpful

Andy Robinson

Posted 1 year ago

Overall Rating

Very happy with the service we got at Sunderland Petch. Would recommend.

Linda Craig

Posted 1 year ago

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Brilliant service from start to finish. This is the first time I have used SG Petch and Chris Dickson and I would recommend as whole process was made very easy despite COVID restrictions.

Paul Shields

Posted 1 year ago

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I was very happy with the service, the only thing I was disappointed with was that when I collected my car, it had barely any fuel in. I had to drive straight to a petrol station as it wouldn’t have...

Megan Cook

Posted 1 year ago

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After many years changed from Ford to Kia, couldn't have been easier and got a great deal.

Anonymous

Posted 1 year ago

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S.G. Petch were outstanding in our opinion. We have bought several cars over the years but our experience on purchasing this one was the best ever. We never felt pressurised or obligated at any time, right from the moment we...

Keith Richardson

Posted 1 year ago

Overall Rating

We visited the new Sunderland Showroom as it was opening and were impressed with the Professional customer service without it being too pushy. This was our preferred way of shopping for a new car and met our needs. All Managers...

Anonymous

Posted 1 year ago

Overall Rating

Very helpful people who were happy to let me have a test drive and answer any queries. I was very happy with the deal and there was no hassle with my method of payment. The car needed a small repair...

Heather Upsall

Posted 1 year ago